Clients always ask us, how do you compare to larger, franchise jewelry stores, you know, the “big guys”? In two, simple reasons, I will explain why you will make the switch to Sparkles Jewelers. 1) RETAIL - Cheaper & Higher Quality Larger, franchise jewelry stores have more employees, more locations, and more BILLS. These jewelry stores have to charge a huge markup on their jewelry pieces in order to pay their many, many bills. When you shop small (Sparkles Jewelers – Family Owned), our operating costs are substantially lower than the “big guys”. This allows Sparkles Jewelers to pass that savings on to our clients. 2) CUSTOMER SERVICE – Personalized When you take a repair into a larger, franchise jewelry store, the person taking care of your repair requests have most likely never fixed a piece of jewelry in their career. They ship your jewelry to another location that can fix it. The downside of this is there is no quality control. You will not know where your jewelry has been, who has handled it, or the experience of the people handling it. At Sparkles Jewelers, your jewelry will always be cared for by ONE of our TWO Jewelers (Father & Son). You will interact directly with the jeweler that will be fixing your jewelry. You will express your concerns as our jewelers personalize your repair for your jewelry. Our customer service can never be beat.