Our policy: If you are currently self-isolating, or suspect that you might be suffering from Coronavirus, we ask that as a precaution you inform us when booking an engineer visit so that we can plan the most suitable approach. Whilst the situation develops rapidly each appointment involving a customer who is self-isolating, will be reviewed on a case-by-case basis. In order to ensure we get to as many vulnerable people as possible during this period, we’re looking at our demand and capacity and prioritising as you would expect us to. For all jobs, our engineers will undertake the following; Engineers have been instructed that they must self-isolate if they display any symptoms We will be requesting customers to clear any working areas No handshakes on arrival Currently, keeping suitable distance between ourselves is recognised as best practice, we trust our customers will support our engineers and maintain a safe distance whilst they are at the property Our engineers all carry personal protective equipment that can safeguard the working environment We are providing our engineers with regular updates and coaching on hygiene and how to deal with their work in these situations   Thank you for your ongoing support and patience as we work through these challenges.