Policies: Smoking/ pot smokers to cease 20-30 mins prior to service, and vented out before service provider arrives, and can resume after service provider leaves. Pets to be in another room. Sterile professional, very sharp tools are used. It's also part of infection control. Service provider provides everything, just be sat comfortably with feet up.on a recliner or a foot stool is best. If wheelchair bound staying in position there is fine there too. Or in bed if that's the case. Zero tolerance to abuse, verbal, physical or emotional. Abuse is not acceptable. A new provider will be recommended instead if that occurs. As personal safety comes first. PPE is worn, equipment is sprayed down between visits. And in cases of outbreaks of covid a mask is to be worn by the patients and those near them. In outbreak. Or if any infection exists, cancel and rebook the appointment after it's clear. Ideally 1-2 days a head of time. Strictly 1-1. No show, late cancellation fee applies. An email reminder 3 days prior, and a text message reminder the day before is sent out automatically, helps avoid this. Open door policy: Any qu's or concerns email, and expect a response within 1-2 business days. If signs of infection are present, don't wait, see a Dr, walk in clinic as soon as possible. Or go to your nearest emerg. Sterile tools only are used to prevent and avoid infections. Ontario Public Health IPAC infection control regulations is adhered to by the service provider.