*Nail Fixing Policy* If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service. You must arrange an appointment to have your nails fixed within 3 days of your initial service. After 3 days of your initial service, you will be charged to do any kind of service, for example removing nail polish. We will not offer any refund or credit note because you have simply changed your mind. We will fix your nail at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work. As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails. We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused. For example due to your own lack of care your nails, or the finish to your nails, they are damaged (in that they are broken, chipped or start to lift). If you have any questions on how to care for your nails please ask the nail technician.