This is why we have the Traveler's Choice Award from Tripadvisor. Here's a review from a chauffeur company in Batch, Somerset, the link will lead you to the actual review. From "katherine hill 6 reviews, 2 years ago We are a chauffeur company based near Bath and we suffered a puncture on M3 en route to Heathrow, puncture repair didn’t work and modern vehicles do not have spare. These guys got to us in 30 minutes, absolutely amazing, and managed to get our passenger to Heathrow in time for his flight. You guys got us out of a big hole and you provided a Mercedes e Class for onward travel. 5⭐️ for your assistance, 0⭐️ for Mercedes/RAC breakdown. Had to wait 6 hours for recovery. Dinez taxis, kept in touch, even when my passenger had been collected and even gave me details of local coffee shop within walking distance thank god. Can’t rate these guys highly enough. I think we need to take a leaf out of your business model. Fantastic and thank you."