NO-SHOW & LATE-CANCELLATION
We understand that sometimes it is necessary to reschedule or cancel appointments when your plan changes. We kindly ask that you give us a minimum 24-hour prior notice to cancel or reschedule your appointment so as to avoid being charged for missing an appointment. Please understand this is very critical under the severe business impact of COVID-19 pandemic.
Please be aware that you will be charged 100% of the full scheduled service price if an appointment is rescheduled, cancelled or "No-Show". "No-Show" refers to a case where a guest fails to arrive for a scheduled appointment without any prior notice.
We inform every guest about our No-Show/Late Cancellation Policy when scheduling an appointment over the phone or through text message/email reminders.
We will secure each guest’s billing information on file prior to scheduling any service.
Please note that the next appointment may not be scheduled without amending the missed or late-cancelled appointment (including missing appointments due to late arrival)
When a No-Show/Late Cancellation occurs, it takes large blocks of time that impact our hairstylists and other guests. We understand that sometimes things happen, however, we try to respect our hairstylists’ time as much as we try to respect yours.
*If you cannot get through to our guest coordinators please leave a message that you would like to reschedule or cancel your appointment and we will get back with you.
Thank you for your consideration!
RUNNING LATE
We understand, life is crazy and things happen. However, if you are running more than 15 minutes late according to our clock, the appointment may have to be rescheduled. We will do what we can to get you in as soon as we can. Please let us know as soon as possible if you're going to be late. No-Show & Cancellation Policy may be applied. (See above policy)
HAIRCUT & COLOR ADJUSTMENTS
If there is something that you do not love about your cut or color, we want to make it perfect for you. Please contact the salon within one week of your original service and we will gladly do what it takes to make it perfect for you!
NEW GUEST HAIR COLOR SERVICES
We require a complimentary consultation prior to all new guest hair color services. This consultation allows the Hairstylist and the guest to discuss the vision and pricing for the hair color service.
PRODUCT RETURN
All products are final sales. Products cannot be returned for exchange, credit, or refund
Privacy Disclosure
A GRAND UNION believes that every client has a right to confidentiality and privacy. Any discussions between the client and our stylists will remain confidential. In addition, any personal information shared with us will not be released to any third-parties. In order to best accommodate our guests, A GRAND UNION do collect and use certain personal information. This may include the client’s name, address, email address, phone number, and credit card details. We use this information to process reservations, complete transactions, improve our services, and send promotional materials. Credit card details are collected as a safety procedure for any failure to comply to our salon’s policy. Charges will only be made in the case of cancellations, tardiness, and no shows. Clients are expected to pay in person at the time of their provided service. A GRAND UNION values our clients’ confidentiality and privacy. Our clients’ nonpublic information will always remain highly secured with access only available to management.