If your scooter requires a repair, please first refer to the Limited Warranty Policy to check your limited warranty eligibility and review the process for contacting our team for repairs (for both covered and non-covered scooters). You can view all o
We're sorry if you're having issues with your scooter. Rest assured we'll get this resolved as soon as possible! You can use our self-serve platform to get your scooter to us for servicing.
In sensitive cases, we may ask that you send your scooter to our Montreal HQ for repair, which requires repackaging your scooter. Below are our tips and requirements for scooter repackaging. USING THE ORIGINAL BOX Each scooter comes in a cardboard
As of November 16th, 2023, we have introduced an updated version of our General Terms & Conditions, featuring a new section titled "Pre-Approved Budget for Repairs.". This section reads:. If your scooter requires repair, you can follow the steps outl
If you have already brought or shipped your scooter in for repair, you can check your repair status by clicking on the link below!. Apollo Scooters Repair Updates. You will need your Repair Record ID in order for us to be able to find your repair in