Contact Apple Customer Service
Apple Phone Numbers and Emails
Toll-Free Number:
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(800) 263-3394Canada (English and French)
Leave your valid US phone number and the Apple representative will call you back personally. Don’t waste your time on hold.
It’s a one-time fee and you are charged only for the successful calls.
Customer Service:
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(800) 442-4000Beats Support
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(866) 902-7144Business Manager
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(866) 676-5682Mexico Location
Apple Emails:
Contact Information
Apple Website:
Apple Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (PT):
Monday - Friday: 8:00am - 8:00pm
Saturday - Sunday: 9:00am - 6:00pm
Apple Customer Service Reviews
Apple customer support was absolutely easy to deal with and she was very helpful and kind. If I knew how easy this would be I would have done it already
Well over a dozen products purchased from Apple over the years, Apple TVs, desktops, laptops, multiple iPads, Tons and tons of phones. As much as I love the simplicity of Apple Im at a turning point of switching to Samsung products. Apple used to have a form of empathy where as now when you call for customer service its almost as if they mute you when they ask whats going on and then just transfer you to tier 2 if youre lucky. (I suppose) which is just another person that basically just says tough luck, go ahead and buy a new one is my best advice
With over 20+ years in management there are rules and policies in effect for a reason, which I totally respect. But there are times when exceptions should be made, especially when a customer has been so loyal to you since the beginning stages. Just the a quick synopsis, I bought my daughter an iPad 3 A1395 when it came out, after keeping it in a life proof case with proper care. Bam. Updates one night, no longer downloads any new apps. Was told its obsolete and to buy a newer one.
Okay, fine. I buy her an iPad 7th gen air A2197. Again always in its case, cared for properly. Does an update one night, next day its stuck in a boot loop. I call support they say take it to the store after I tried numerous things on my own. They tell me, sorry, its probably a hardware issue so I would say just buy a new one. This thing is immaculate has always been cared for and thats your answer?
With my daughter using it for school and upset when she sees how pissed off I am, I finally cave and buy her the newest latest greatest 10.9 IPAD AIR a2589. Again, always in this case, with screen protector. The one time it drops its from a short fall from the couch and the screen shatters. I call Apple immediately as shes distraught, Im still paying monthly on the thing to this day. They tell me take it into the store to see my options and thats the first step. I play along and do try that. Again, yeah, unfortunately the cost is probably more than the device so I would suggest buying a new one because even replacing the screen its hard to say if another damage was done in the drop.
Call back apple support, they just repeat what was already said and thats that. Seriously? Ive owned 3 pairs of AirPods, all have failed, the set I have now are the Pro and they are absolute garbage after about 6 months. No one can hear me on the phone. My iPhone 13 Pro Max never charges right I have to play with the chargers to have it charge. My iPhone 13 speaker is muffled, not under warranty and again. Buy a new one
Finally, I looked EVERYWHERE for someone of authority to make an executive decision to see that Im not abusing the system, but to show my loyalty to the brand and hope for an exception and Im referred to call customer care. Over 2 hours on the phone playing hot potato with the phone and ultimately ended up speaking with tier 2 and she tells me unfortunately thats the policy so, sorry for your luck but definitely leave us some feedback on our website and we do offer trade ins!
Thanks a lot. Ha. Absolutely worthless I have 3 overpriced paperweights. Phones that selectively work and glitch. AirPods I cant even use. And I looked into trade ins. In PRISTINE condition it was like $30 for the two iPads but the older ipad they offered to dispose of it for free. WOW. How kind. Im sure theyll tear it apart and piece together another pile of *** They truly do not care and I have a feeling that the company like Walmart was once a good company when under Steve Jobs watch, now his legacy is run by greed and profit margins and penny pinching. Its very sad to say this company has lost my trust and respect. And they under no circumstance will give you any corporate contact information. Other than generic information you can find online. You can send a letter but I would imagine that would fall upon deaf ears as well.
Most recent case number is 102244****27. Attached was a note saying We appreciate you taking the time to give us this valuable feedback. Please be assured that all of your comments have been forwarded to the appropriate team within Apple. If you need help with a new issue, please contact Apple Support.
Clearly not even a personalized memo, just a generic response. Theyll listen, then take you off mute and read from the script. Thanks for nothing Apple.
Had no response from customer service regarding free subscription of Apple TV.
If it is a free 3 months trial, why it is not offering that way when I try to see Coda; only rent or buy.
How Good is Apple's Customer Service?
I was charged $32 and fortunately my bank caught it. What a scam!
Very good. The service rep was excellent.
They didn’t find a solution to my problem
overall it was good. I was able to find out that a service I thought had (list and replacement, I did not have.
Rep was patient with my cross mood, and gratiously solved my issue.
My issue is removing payment method on Apple ID. Was referred to an expert who suggested to refer me to a group whereby I am expected to give $1 by entering my account info which is unavailable at the moment. My issue was not solved
Summary of Apple Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Apple?
Account Question:
- “Password not working on my Mac”
- “Account recovery”
- “App account holder transfer”
Payments and Charges Question:
- “Check billing”
- “Charges I didn't make”
- “Billing”
Request for Information Question:
- “Information on a New iPad mini”
- “Question charges of 213.24 X 3 on date 04/14/24”
- “I have a question has iPhone call record option”
Product/ Service Question:
- “My iPad is not working”
- “Ipad isn't working”
- “Cannot connect printer to macbook”
Activation/ Cancellation Question:
- “To cancel them Apple accounts out for $4:99 and 5:99”
- “Renewal of Apple care +”
- “My apple is not activated”
Cards Question:
- “Up-date my card used for payment”
- “An issue with a gift card”
- “Unblock my Apple Card”
Refund Question:
- “I want a refund”
- “To be refunded”
- “I need a refund”
Return/ Replace Question:
- “I have no longer live in canada which is where i bought my iphone, but when i try to change my region its not allowing me, therefor not allowing me to input my new payment method”
- “Im no longer living in canada but my phone wont allow me to change my region, therefor not allowing me to add my new payment method”
- “To change my address”
Staff Question:
- Trying to get myapple phone service connected since frb 17
- “Customer service support”
- “I have no cellular service”
Shipping and Delivery Question:
- “Did not receive product”
- “I lost my phone and wanted to get the activation lock off I made a new iCloud”
- “My Apple ID is not coming up”
Website/ Application Question:
- “Issue with my i phone. Unable to update applications”
- “You can not open the all application "MacBook in" because it may be damaged or incomplete.”
- “App problems”
Employment Question:
- “For job in apples”
- “Job”
Other Question:
- “My phone number is invalid”
- “My phone is locked”
- “Can not find my watch”
About
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Apple Inc. is a publicly held company. The company was founded in 1976 in California. Apple Inc. is an American multinational corporation that develops, sells, and supports a series of personal computers, portable media players, cell phones, and other. At the present time the company is headquartered in Cupertino, California. The company specializes in computer hardware, computer software, and consumer electronics. The most famous products of the company are: Mac PC series, Mac OS X, iPod, Quick Time, iTunes, iLive, iWork, Safari, Apple remote desktop, Xsan, Logic Studio, iPhone, and so much more. Apple Inc. operates several hundreds of stores in five countries.
Apple is ranked 396 out of 3119 in Appliances and Electronics category
USA, Europe, Other, UK
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