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Shipping, Returns & Warranty
SHIPPING POLICIES
The buyer will meet the cost of shipping in the amount advertised by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item, including shipping, will be refunded to the buyer by the seller and we will open an investigation with the shipping carrier. Shipping costs may increase if shipping internationally. If an item is damaged during shipping, the buyer must hold the product until the shipping carrier can determine the cause. No items will be accepted for return without an RMA number. Please contact Comfortable Coast at sales@comfortablecoast.com or (307) 218-3432 to obtain an RMA number.
REFUND/RETURN POLICY
Items can be returned and refunded within 75 days from the date of purchase. If an item is damaged during shipping, a replacement item will be sent free of charge and an investigation will be opened with the shipping carrier. No returns will be accepted by Comfortable Coast without an RMA number. Buyer must contact Comfortable Coast to request an RMA number before shipping any units to Comfortable Coast for a refund or repair. There is an industry-standard 25% restocking fee (calculated from the total purchase price) for water ionizer returns within the 75 day trial period. In addition, orders that were financed with one of Comfortable Coast's approved lenders may be subject to additional terms or fees depending on the lender. No items will be accepted for return after 75 days.
CANCELLATION
If you want to cancel your order, please contact Comfortable Coast. If the item has not been processed, we will issue a refund immediately. If an item has been processed, then we will only issue refunds if the stated return conditions are met.
WARRANTY
This Guarantee is applicable to all units purchased on or after January 15th, 2010
If you, the customer, experience any performance issues with our cutting-edge water ionizer systems, then we will fix or replace the unit. We will action repairs or replacements within one week, in the majority of cases. Any damaged unit will be fixed or replaced with a comparable unit at no cost to you (excluding shipping). The only eventuality not covered under our warranty is intentional or accidental breakage caused by dropping one of our units or damage arising from something of a similar nature. Feel free to use our units in any type of water, and to produce as much water as you wish. Our advanced cleaning system, filtration and power methods are the toughest and most advanced in the industry.
The terms above are in effect FOREVER on all of our units.
Please take some time to compare our warranty to those of our competitors. We know that we have the best warranty in the industry. Our Premium Warranty is just one more way that Comfortable Coast is setting the gold standard in customer care.
*Guarantee applies to customers residing in North America only (including the US, Canada, and Mexico) that have purchased directly from Comfortable Coast.
"Investing in comfortable and functional furniture is investing in quality of life."