ComfyGo Protection Plan

Warranty

• 365 Days All new products have a limited warranty.
• All Batteries have a six-month warranty.
• Spare Parts have a one-year warranty.
• Frames have a three-years warranty.

Returns and Refunds

Shipping
After placing your order, please allow about 1 to 3 business days (Mon-Fri) to process your order and get it shipped out of the warehouse. After that, please allow another 4 to 5 days on the road. Generally, we tell our customers to expect a delivery within 5 to 8 total days from the day of purchase. We use standard ground shipping (UPS or FedEx) for most items, but larger items such as beds or recliners require freight shipping and usually take about 1 to 3 weeks for delivery. If you order a larger item that requires freight delivery, the shipping company will call you about a week before the estimated delivery date to schedule the drop off. Expedited shipping is currently not an option. We do not ship to Hawaii, Alaska, any U.S. Territory, APO/FPO, or any other international address. Please note that orders could arrive in multiple packages. These shipping times are only estimates, as we occasionally experience delays due to supply chain issues.

Returns
If you have any issues with your item, we are only a phone call or email away. We take care of all of our customers until they are satisfied with our products and service. If it's not right, we will find a way to make it right. We are happy to offer you a return within 30-days of the date of purchase. You will be responsible for any return shipping fees and a 2.9% processing fee. Lastly, some items may have no restocking fee, but some items may have a restocking fee that ranges anywhere between 5% to 20%. Every vendor is a little bit different, so please ask about your specific item for more information. To start a return, you can contact us at sales@comfortablecoast.com or give us a call at 307-218 3432. To qualify for a return, the item must be in new/unused condition, and in the original box and packaging. Once your return is accepted, we’ll send you the instructions on how and where to send your package. Please note that most add-on accessories are non-refundable. 

Damages/Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@comfortablecoast.com

Exchanges
The fastest way to ensure you get what you want is to go through the return process for the item you have, and once the return is accepted, you would then make a separate purchase for the new item.

Cancellations
If you wish to cancel your order, please let us know as soon as possible. The sooner the better! In general, we will try to capture your payment at the time of shipment or after 7 days from the date of purchase to avoid any processing fees due to cancellation. However, if you choose to cancel your order after we have captured your payment, then you will be subject to a 3% processing fee.

See our site-wide Returns and Refunds policy here.