Return policy on customer remorse
If you change your mind, all items can be returned within 30 days, starting from the day after you receive your order. Please notify us for a seamless return process via email at info@eliteplaypro.com.
We only accept returns for customer remorse on the following conditions:
- For items with a manufacturer seal, the manufacturer seal must be unopened
- The item must be in its original packaging with all original accessories
To return the product, you must contact us first. Don’t send items back without contacting us first. Returns must be shipped within 30 days of receiving instructions.
Return policy on damaged, wrong, or dysfunctional products
If you find products in your order damaged, wrong or dysfunctional, please contact us directly by email at info@eliteplaypro.com.
In the aforementioned case, you will have 30 days to return these products and get a refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within 30 days of receiving the order.
Restocking Fee
There is no restocking fee for returned orders.
Returning an order
Contact us via email at info@eliteplaypro.com, and state the reason for your return.
Packing instructions:
- Securely pack the items in a box.
- Use the address listed.
- Ship the package from the nearest post office or shipping company of your choice.
Canceling an order
You have 24 hours before the item(s) have been shipped to cancel your order.
In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason for return.
Lost shipments
If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at info@eliteplaypro.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost, and you will be entitled to a full refund, or we will send a replacement if you choose so.
REFUNDS
We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
Refund process
The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund takes 5-10 business days to process. Refunds will be made in the original method of payment.
Contact Us:
Name: ElitePlayPro
Phone: +1 407-460-7590
Email: info@eliteplaypro.com
Address: 1451 Lakemist Lane, Clermont, FL, 34711, United States