You’ll like our convenient payment options

Convenient payment options with our easy account management tools. Pay from home, your smart phone or tablet with our Customer Portal!

Our free contactless options allow you to securely:

• Pay your bill anytime and anywhere
• Monitor your utility usage
• Receive important notifications and alerts
• Set up Autopay using your checking account
• And more!

How to Get Started?

To sign up for the Customer Portal you must first register online.

To register for the Customer Portal, you’ll need:

• 12 digit FEC account number (printed at the top left of your bill)
• 1 of the following (last 4 digits of the primary account holder’s social security number, current statement amount or phone number)
• Valid e-mail address

If you provide the correct information a verification email will be sent.  Once verified, access to the Online Customer Portal will be processed immediately.  If you experience issues during sign-up please call 256-332-2730 for assistance.

Franklin Electric Cooperative’s Customer Portal is the only official way to pay your utility bill online. If you pay through a third party, the funds do not come directly to FEC and can result in a late payment or disconnection.

Avoid missed payments – SIGN UP for Autopay!

When you enroll in Autopay, using your checking or savings account information, your bill will be paid on your due date.

To enroll in Autopay:

• Log in to the Customer Portal
• Select “Make a Payment”
• Select “Enable Autopay”
• Complete the prompts and your Autopay enrollment is done!