Patient Care

Admission Procedure

The front office staff at the reception will assist you during the admission process. They will generate a Unique Identification Number (UID) for the patient and all the medical records will be maintained and stored by the hospital for all future reference. They will also draw out an estimate and guide you for selecting the relevant category of room.

In addition, you will be required to make an advance payment. The advance shall be adjusted against the final bill at the time of discharge. Those seeking the cashless route would have to visit the insurance desk / TPA desk for the hospitalization of the patient. The staff will escort the patient to the allotted room/bed and make you feel comfortable.

  • Patient reports to the reception of the hospital.
  • Front desk executive enquires about the patient's problem.
  • Reception office refers the patient to the concerned department/doctor.
  • Patient reports there, and concerned doctor investigates the patient's case history.
  • If required, patient is advised for admission in the hospital. In case of admission, the patient is given the Admission date and admission form is filled for further formalities.
  • Before admission, the patient is counseled by the front desk executive regarding the treatment package which includes:
    • Estimated bill size
    • Average length of stay
  • Various modes of payment accepted.
  • Documents to bring on day of admission.
  • When the patient arrives at the ward, our ward staff will orientate the patient to the ward and the facilities available. Patient will then be clerked by the ward doctor - this involves taking a detailed medical history and ordering of tests if necessary.
  • During the patient's stay in the hospital, he/she will be attended by a team doctors comprising of medical specialists, assisted by medical officers. Every care is taken in respect of patient care, treatment and health recovery.
  • The daily routine in the ward includes activities such as ward rounds by doctors, medication, visiting hours and bedtime. However, this routine may vary as laboratory tests, x-ray, treatment and other procedures will take place when required.
  • If required, the doctors operate the patient as part of the treatment.
  • The patient's medical records and information on their medical condition are confidential. We will only share this information with the patient and the next-of- kin. If the immediate family members wish to know more about the patient's condition, they can approach the appropriate coordinator to arrange for convenient time to meet the concerned doctor.
  • The safety and wellbeing of our patient is our utmost concern to us. We advise our patients to remain within the hospital premises until they are discharged by the concerned doctor.
  • A discharge summary will be given to the patient before leaving the ward. In case the patient needs a medical certificate, he/she has to inform the doctor or nurse in advance so that it can be prepared before the patient's leaves.
  • Before leaving the ward, patient is handed over with detailed discharge summary, which includes doctor's advice on their further follow-up treatment, daily routine diet, and medical prescription.
  • The doctors may give the patient an appointment for follow-up at the Hospital. If the patient needs to reschedule the outpatient appointment after discharge, they can feel free to contact the concerned doctor.

Guidelines for Visitors
We value your family and friends and recognise that they are an important part of your recovery process.

  • For the comfort of all our patients, we request you to limit your visitors during visiting hours
  • Please note that visitors may be restricted according to a patient’s medical condition and/or special needs.
  • At the time of admission, you will be issued passes for attendants and visitors. Please request your attendant and visitors to wear/display these passes while in the hospital premises. In case of loss of the pass, you may get in touch with the Concierge Desk located in the hospital main entrance. 
  • Visits by children under the age of 12 are not allowed on patient floors. This is to protect children from catching any infection.
  • Sanitise hands before and after visiting.
  • Use of mobile phones is prohibited where critical medical equipment and patient monitoring systems are in operation. Please read and follow all posted signs about the usage of cell phones, only in approved areas. If you must use your cell phone in approved areas, please speak in a soft tone so that other patients are not disturbed.
Visiting Hours
  • The hospital visiting hours - Evening - 4.00 pm to 7.00 pm
  • The ICU visiting hours - Evening - 4.00 pm to 7.00 pm
Visitor’s Pass
  • You are requested to collect the Visitor’s and Attendant’s pass from the reception.
  • Only one visitor pass is issued per patient.
  • A reliever pass can be collected from the front office desk at the time of admission procedure.
  • Only one visitor is allowed to visit the ICU.
  • Children below the age of 12 are not allowed into patients’ rooms.
Health Insurance Giving you choice and flexibility

Health Insurance & third-party assurance for health is one of the vital components of modern healthcare architecture. At Ford Hospital we understand certain procedures can be expensive and without the cover of a health insurance it would be difficult to be met out of personal incomes. To ensure that each of our patients have a seamless and efficient approval mechanism, we work with a wide range of health insurance partners. This partnership allows patients to have a clear understanding of the coverage, the criteria to be eligible for the cover and the quantum of coverage allowed.

For the insurers, they can trust us to provide accurate information, documentation and assistance in evaluating the patient’s needs and offering a transparent mechanism to approve and disburse claims. This creates an ecosystem for accurate and prompt settlement of claims resulting in overall improvement in patient experience.