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SKU:1 Year Protection Plan for a Product Under $2999

Extended Warranty [applies to products under $2999]

Extended Warranty [applies to products under $2999]

Regular price $129.00
Regular price Sale price $129.00
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Got a question?
• Text or call 888-918-4150
• Email support@grillcollection.com
• Start a live chat

Our team is available to serve you 8:00 AM - 11:59 PM ET, 7 days a week.

Main benefits of the Extended Warranty:

  • No Deductibles or hidden fees.
  • We will repair or replace the Unit.

Extended Warranty offered by Grill Collection protects against all manufacturing defects in material or workmanship for a specified number of years after the date of purchase (the “Extended Warranty Period”), in accordance with the following terms:

  • The rights and claims arising from this Extended Warranty are in addition to your statutory rights.

  • Only the original owner of the purchased Product is covered by this Extended Warranty. The Warranty Period begins on the day of purchase and shall end immediately upon any sale or transfer of the Product to another person, and under no circumstances shall the Extended Warranty apply to any subsequent owner or other transferee of the Product.

  • The Extended Warranty does not replace the manufacturer's warranty for the covered product. The purchase of the Extended Warranty is not required to either purchase your Product or to obtain financing for it.

The following Products offered by Grill Collection are eligible for coverage:

  • Grills

  • Smokers

  • Pizza Ovens

  • Burners

  • Refrigerators

  • Outdoor Vent Hoods

Replacement Plan

  • We will replace the Covered Product, when required hereunder, due to a Breakdown during the coverage period, including those experienced because of its normal wear and tear as well as a mechanical or electrical failure caused by a direct result of a power surge (in the absence of insurance coverage). The Covered Product will be replaced with a new or refurbished product of like kind or similar quality with a value up to the purchase price of the Covered Product, excluding sales tax, shipping, and handling costs which are not covered by this Agreement and are Your responsibility. Any replacement product provided to You as a result of a claim being made under the terms of this Agreement will require the purchase of a new Replacement Plan to receive coverage for the replacement product provided by the Provider.

  • LIMIT OF LIABILITY: The limit of liability under the Replacement Plan is and shall not exceed the purchase price of the Covered Product at the time of purchase, excluding sales tax, delivery and handling costs.

This Extended Warranty Does Not Cover

  • Product repairs that should be covered by the manufacturer’s warranty or are a result of a recall, regardless of the manufacturer’s ability to pay for such repairs.

  • Any damage or defects to Covered Components resulting from failure to follow instructions in the Product owner’s manual, acts of God, accident, misuse, neglect, abuse, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the Product as sold, operator error or improper follow-up maintenance, or damage that occurs during shipping.

  • For the avoidance of doubt, Grill Collection will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

  • Any and all pre-existing conditions that occur prior to the effective date of this Agreement and/or any product sold [used or] “as is”, including but not limited to floor models, demonstrations models, etc

  • Loss or damage caused by invasion; rebellion; riot; strike; labor disturbance; lockout; or civil commotion

  • Cost of installation, setup, diagnostic charges, of the Covered Product, except as provided herein

IN NO EVENT SHALL THE PROVIDER. OBLIGOR OR ANY OF THEIR AGENTS BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER IN CONTRACT, TORT, OR NEGLIGENCE. THIS AGREEMENT DOES NOT COVER ANY LOSS OR DAMAGE NOT SPECIFICALLY LISTED HEREIN.


Claims Process

Grill Collection will not replace any covered component under this Warranty without first seeing photo's or video of the damaged covered component.

In order to exercise your right to receive a replacement for a damaged Covered Component under this Warranty, you must:

  • Contact the Grill Collection Technical Support team by email at support@grillcollection.com or by phone at +1-888-918-4150. The Technical Support team will initially work with you on the problem with your Product to identify potential simple fixes.

  • If the Technical Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for receiving the replacement.

  • After you receive the replacement Covered Component, the Technical Support team will also provide assistance in determining how to replace or install the new Covered Component into your Product.

This Extended Warranty is offered by Grill Collection

Disclaimer of Warranty

  • This warranty applies exclusively to products priced under $2999.
  • Each warranty provided covers a single product. If you purchase multiple quantities of the same product, please note that you are required to add additional warranties to match the quantity of products acquired.

Please be aware that this warranty does not extend to products falling outside the specified price range, and no other warranties, express or implied, are provided.

Contact Details

Address:
Grill Collection,
30 N GOULD ST STE 3340,

SHERIDAN, WY, 82801

Email: support@grillcollection.com

Phone: +1-888-918-4150



View full details
  • Once I decided on buying this particular model, I did exhaustive research on several different vendors and settled on the Grill Collection, because of their amazing customer service, response time, and unbelievable price match. Jerome was absolutely amazing to work with, and I very much look forward to ordering the rest of my appliances and equipment for my outdoor kitchen space in the coming days. The customer service from Grill Collection is unmatched by any of the other companies I have spoken with. Someone is always right there to step in and answer a question for you. After sending an email inquiry, I received a response in less than two hours. The delivery process was flawless. Once I was notified the grill had shipped, I was immediately given my tracking number, and within days I was contacted by the carrier to set up delivery. The delivery process was incredibly smooth, they placed the grill exactly where I requested it, they inspected it with me, and I couldn't be happier. From shipping to arrival, it was less than a week before it arrived to ship cross country. If you are in need of anything for your backyard space, Grill Collection is the place to buy it!!!

    Dave P.

    Charlotte, NC

  • The primary reason I chose Grill Collection is because they had the item I wanted in stock where other sites selling the same item wasn't available till the end of the year. I had already purchased the unit from another website and I really didn't want to go through the hassle of trying to get a refund and then waiting for the refund and then turning around and purchasing another unit somewhere else. I purchased the unit from the other website previously because their website said I would receive the unit by the end of July. When the transaction was completed and they finally received the notice from the manufacturer the shipping and receiving dates changed. It was now shipping by Nov 27th and receiving by Dec 2nd, basically I would be waiting half a year to receive my order so that wasn't going to work. By then summer is over!!! Second and most important reason I chose Grill Collection is because of Erica's awesome customer service, many many thanks to Erica for her service. She finalized my decision based on many factors besides the fact that I'm an Amazon Prime Member and paying through Amazon would work for me as well but also these reasons: 1. Prompted to serve customers need. 2. If I had problems with my order I know it wouldn't take hours to get s hold of customer service 3. Talking to a live representative vs machine 100% 4. Piece of mind knowing that I'm doing business with a company that's 100% behind my customer satisfaction with guaranteed product availability and delivery, makes me want to purchase only from them. 5. Lower price definitely!!! 6. 👍😇😉😆 Thank you Can't wait to get my grill!!

    Nick

    Newark, NJ

  • I had a fantastic experience with the Grill Collection. First when I was shopping online for the Napoleon Prestige 500 grill you had the lowest price online. I was shopping late on a Saturday night and was not expecting anyone to be available to chat to answer some questions but someone was available (I forget his name) and he answered my questions so I placed the order that day. Lastly I know most of these were taking 4 weeks to ship but you were able to ship mine in under 3 weeks, sooner than expected. Post order support was great as well. You should be very proud of the service you provide, few companies have people online available to chat at on the weekends and shipping sooner than expected is rare!

    Jeff

    Jacksonville, FL

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