Prague Vertical Chandelier // Gold & Chrome

Returns

Returns within 30 days

Hermanlamp's return policy is valid for 30 days from the date you receive your item. If your received product is older than 30 days, we cannot offer you a refund or exchange. All returns need to be requested in advance by sending us an email (support@hermanlamp.com) in which we will reply to your approved return email with a mailing address. All you need to do is send the product to the mailing address we provide, and you will need to pay the shipping costs up front (we will refund the shipping costs as appropriate).

Items must be returned unused and in their original packaging.

Returns are not allowed in the following cases

1. the merchandise has been installed and used
2. Any item is submitted for return more than 30 days after receipt of the product

Refunds

If your return is received, inspected and determined to be eligible for a refund, your refund will be processed. If the return is for personal reasons, we will deduct the cost of the item we sent will be deducted from the refund amount. If it is due to product quality or our responsibility, we refund the full amount.

For eligible returns, your refund will be processed. Please keep in mind that it also takes a while for banks to process refunds, usually 1-3 days for PayPal and 2-5 days for credit card refunds.

Breakage during the shipping process

In rare cases breakage can occur, but we cannot exclude that crushing and collision during shipping is the cause of broken parts, please contact us and we will replace the broken parts for you free of charge. 

Clearance items and custom items

Only regularly priced items are eligible for refunds. Clearance items and custom items are final products and cannot be refunded, but we will exchange or replace the item due to our responsibility.

Exchanges

An exchange is the return of a purchased item and the purchase of a new item.

Order Cancellation

In order to complete your order quickly and keep your product, we will process the order immediately. All orders are processed within 24 hours. We understand that you may need to cancel or modify your order, specifically you can contact us and get support.

Contact us

Email: support@hermanlamp.com
Phone: +1(720)546-3888
Opening Hours: 7 x 24

Shipping Policy

Thank you for supporting hermanlamp.com and we will provide you with the most pleasant shopping experience. Due to covid-19, there may be delays in international shipping. In order to track your order, please contact hermanlamp.com (support@hermanlamp.com) so that we can provide you with a tracking number for your order.

Order Processing Time

It is the time elapsed between the time a customer places an order and the time the seller delivers the order to the courier.
Generally, orders will be shipped within 3-5 business days after order confirmation/payment. For special orders a processing time of 5-9 business days is required. Delays may occur for orders placed on weekends.

Our warehouse only operates during standard business hours, Monday through Friday, excluding holidays. In such cases, we take steps to ensure that shipping delays are kept to a minimum.

Shipping Costs and Transit Times

hermanlamp.com Offers Free Shipping For All Orders.

Country : USA, Canada

Estimated Delivery Time: 7-14 days

Courier: FedEx, YunExpress, DHL,TNT,UPS,4PX,Matson

Note:
1. For all product package sizes with a maximum side length of 39 inches (100 cm) or less, we will ship via expedited express. For all product package sizes with maximum side length over 39 inches (100 cm), we will ship via ocean freight.
2. If you need special express service, please contact us (support@hermanlamp.com).3. If your product is more than 39 inches but you need it in a very short time, you can contact us, (support@hermanlamp.com) for the difference of shipping cost.

When will you receive the shipment?

Total delivery time = processing time + shipping time (depending on your location)

What if I can't find my package?

In rare cases, you may not be able to find your product, even if the tracking information from a shipping agent, such as FedEx or UPS, shows that it has been delivered. Please don't worry! We are always here to help and we will make sure you will receive the product you ordered. Please contact us within 30 days. After that time, claims for lost packages cannot be made to the shipping agent and there is nothing we can do about it


Tracking

You will receive an email when your order is shipped out. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you are unable to track your package properly, please contact us and we will resolve the issue within 48 hours.
Out of delivery time

Due to covid-19, international shipping may be delayed. If your order is delayed, please contact us via email at support@hermanlamp.com and we will promptly verify the situation with the shipping company. Thank you for your understanding and support.

Order Cancellation

If you contact us promptly after your purchase, we can cancel your order for you. If your payment is complete but the package has not been shipped, you can cancel your order before the item is delivered. We will refund your money in full.
Once the package has been shipped, the order cannot be cancelled.

About taxes

In a few cases, orders may be subject to customs fees charged by your government, not our website, and you will be responsible for these fees. We apologize for the inconvenience, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.

Breakage in transit

In rare cases breakage can occur, but crushing and bumping in transit cannot be ruled out as a cause of part breakage, please contact us and we will replace the broken part for you free of charge.

Contact us

Email:support@hermanlamp.com

Phone: +1(720)546-3888

Opening Hours: 7 x 24