Contact Huawei Customer Service

It is really disappointed to find customer service repeat and handle issues like IVR & reboot working with big company like Huawei, even if you speak with a leader, i ordered Huawei matepad air 11.5inch lte 2099 AED, since 15 December 2023 and after 5 days of follow up calls, the manager tell me that my order is out of stock ??? which kind of service is this ???

Where is the authorized selling center? Dubai mall, city center and mall of emirates ???, why did not tell me from from day 1 ???, why it is still showing available online ???, and I spoke to Mr. Khaled who said he is a supervisor and Ms.

Fatin who said she is complaining department manager, unfortunately the policy and the way supervisor & manager handle cases is very very very very very very poor, and i will keep share my bad experience with each & everyone and everywhere, KINDLY RAISE THE BUDGET TO TRAIN YOUR MEA CUSTOMER SERVICES TEAM. FROM MY SIDE IS A BIG ZERO STAR FOR MEA TEAM AND IT IS NOT RECOMMENDED

Hello, I have owned a huawei watch gt 2 since October 2020, its warranty was for 2 years from purchase, in December 2021 I had a problem with the watch, the vibration was not working. At the local Huawei customer service center in Greece they repaired my watch for free as it was still under warranty.

Until October 4, 2023 the clock was working fine. As I decided to start swimming (until that moment I had never put the watch in water) I tested the watch in the pool to record my training. But to my regret I found that when I got home the watch was not working. I spoke to the local service center again and they said that the warranty has expired as it has been 2 years from the date of purchase and that from the date of repair there is nothing extra on it.

When I took the initiative to open it (after being told that it is not under warranty) and what I found was that the service center when they fixed it for me had not installed the sealing rubber properly so that from the point that it was not installed properly it took the watch in moisture. I am very disappointed with the result, as I am not responsible for the damage and that I was left without a watch due to the fault of the local Huawei service center in Greece.