Services
Photos & videos
Services Offered
Verified by Business
Review Highlights
“Bob mentioned he does not deal with printer problems and I fully expect#d that would be the end of the call.” in 16 reviews
“The turn around time was less than 24 hours including a reinstall of data and operating system.” in 2 reviews
You Might Also Consider
in Data Recovery
in Telecommunications
in Data Recovery
About the Business
Business owner information
Bob R.
Since 1984, highly rated, Microsoft Windows 10 - 11 & Server computer, mobile & remote repairs & parts. We tune-up Windows computers to make them run as fast as new & make them more reliable. And we sell new & refurbished computers & parts with our service. Some refurbished computers cost as little as 1/3 of what they cost new. Please call us at 951-333-6876 for a FREE Repair and/or Parts flat-rate Quote!
People also searched for
Location & Hours
2900 Mobile & Remote Service By Appoitment Only !! Adams St
Ste C-2
Riverside, CA 92504
Serving Riverside Area
Mon |
| |
|---|---|---|
Tue |
| |
Wed |
| |
Thu |
| |
Fri |
| |
Sat |
| |
Sun |
| Open now |
Amenities and More
Ask the Community
Yelp users haven’t asked any questions yet about A1 Computer Service & Parts.
Recommended Reviews
Overall rating
25 reviews
5 stars
4 stars
3 stars
2 stars
1 star
James K.Grand Terrace, CA17Sep 2, 2023Purchased two refurbished computers from A1. Bob came to our house, set up and installed everything so they were ready to use when he left. A few weeks later, one of the fans in the computers stopped working, so Bob came back to my house that weekend to replace the fan.
Excellent communication between A1 and the customer, and excellent customer service from Bob.
Thanks for everything!
Helpful 0
Thanks 0
Love this 0
Oh no 0Business owner information
Bob R.
Sep 2, 2023
We always tell you more about how & what we can do for you, and do better service than our competitors. that’s why we’ve been in business almost 40 years with a higher rating than most of our competitors. So thank you for your 5-Star review!
- Jonshah P.San Francisco, CA012Feb 11, 2023Updated review
Latest edit:
Excuse me bob, I DID TELL YOU OVER THE PHONE. I told you windows locked up at whatever % . Our first phone call,when you ask for any other issue. I told you it locks up at whatever % and you recommended to back things up as best I could with it shutting down every 5 minutes. IT WAS LITERALLY THE ONLY OTHER ISSUE I HAD. 2nd phone I even said won't update it get stuck. The only thing you got right is I didn't mention Minecraft.
At the end of the day, I'm down $227 and still had the issues. Felt no difference when I checked it in.
Frankly, I will rather be refunded that $100 than go with any service.
This is a real experience people.
Never trust 5-star ratings.
CBU STUDENTS BEWARE!
2nd Reply: Replying to bob's remark, the windows is still not fixed. It still stuck at 61% when trying to update. Nothing changed (see attached photo. excuse me if it posted twice, Idon't know how yelp works), I still can't install windows Minecraft.
My experience so far is Charged $200+ just to pop out the graphics card and run it a temp for 2 hours is ridiculous. Students beware!
ORIGINAL: I will give credit, owner was fast to respond but the price did not match the service. If you are a student and it's an emergency, take a deep breath and search for more places. I didn't feel like I got the bare minimum. Over the phone said they "could" save/clean the graphics card or replace the fan but end up just replacing it out of pocket. The key word is could, but that business. Would not recommend.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Bob R.
Feb 10, 2023
But you never told me you couldn't install Minecraft. Since it said Windows 10 needed updated. And you don't remember telling me Windows locked-up when you tried to update it. Since if I would have known about your 2 other problems, I would have told my tech to try to update it, after he checked it for disk errors, then scanned, found & fixed all of its 18 month or older Windows 10 corrupted files. But it's impossible for anyone to check & fix every unknown problem. Since it would take forever.
So I'll remotely try to update your Windows 10 custom-built tower gaming Computer to the latest Windows 10 version, with all of its latest updates & Microsoft Store updates, for FREE, even though it normally takes an hour or more. And my company normally charges at least $100 for it. Since we want all of our clients to always be satisfied with our service.
OUR FIRST REPLY:
He told me he thought his gaming tower Computer Graphics Card may be overheating. I told him if it was overheating from its Fan problem that it could cause its problem. And I told him we could replace it with a new Fan, IF it was replaceable & IF we had one in stock. But his GPU fans weren't replaceable.
So my tech temporarily replaced his gaming Graphics Card with one of ours. And it never locked-up or crashed, like it did when his card was installed. We also told him our price for our least expensive gaming Graphics Card, that was close to his older model's speed. But he told me his friend had a used one he upgraded from, that he would buy from him.
We also checked his computer for Disk errors & checked & fixed all of its Windows errors. And we updated Windows 10 to its latest version with its latest updates, to help prevent more Internet & software problems longer.
He saw it working reliably with our gaming Graphics Card before he paid for it. And it took at least our 2-hour minimum time to Test & diagnose it. But he never asked if we had a Student Discount. Or I would have given him our 10% Student Service Discount, if I knew he was a student. I also told him everything we did that I described here. So I don't think we did anything wrong. And we don't deserve this 1-star review.Feb 10, 2023Previous reviewI will give credit, owner was fast to respond but the price did not match the service. If you are a student and it's an emergency, take a deep breath and search for more places. I didn't feel like I got the bare minimum. Over the phone said they "could" save/clean the graphics card or replace the fan but end up just replacing it out of pocket. The key word is could, but that business. Would not recommend .
- Redim P.Riverside, CA02Jun 21, 2023
I had A1 Computer Service and Parts to update my server computer. A Job well done and as specified. I recommend their services.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Bob R.
Jun 22, 2023
Thank you Alex for your 5-Star review! We always ask more questions that our competitors to make better recommendations to best meet your needs. And our invoice describes everything we do in detail. So you don’t have to worry about what you will be paying for after your service is finished.
Janette M.Riverside, CA113120Apr 9, 2021Kept me well informed throughout the entire process! Awesome first remote experience!
Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Bob R.
Apr 9, 2021
Thank you for your 5-Star Review! We've been doing Remote Service for over 31 years! And we can do it from anywhere to anywhere in the world, if we both have high-speed reliable Internet connections. I've even done it from my car, while my wife was driving! So please call us at 951-333-6876, if you have any Windows computer problems or questions, or for a FREE price quote for any of our remote, mobile or drop-off/pick-up repairs and/or parts!
- Eric C.Chino, CA0116Nov 25, 2019Updated review
Bob did a great job overhauling our older computers. He was able to extend the life of 2 work horse machines another few years. He did the work over the weekend and delivered my fixed machines on a Sunday afternoon. The turn around time was less than 24 hours including a reinstall of data and operating system.
Thanks again A1!Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Bob R.
Mar 23, 2019
Thanks Eric for all of your 5-Star reviews! We can repair all except major problems at your home or office. But sometimes our flat-rate service is less expensive, if we just pick it up, fix it & drop it off for FREE! Then you can test it to make sure everything we repaired is working before you pay for it. We also do 24/7 Windows computer service, which many of our competitors don't do.
Aug 20, 2019Previous reviewAs a return customer, I can say that this company is very reliable. I had an office machine whose drive went wrong on a Friday. A1 not only took the rush work but was not unreasonable in their pricing. A1 had everything repaired before the weekend was over. The machine was noticeably faster, but they were able to save the data from the crashed drive. Their excellent results prompted me to take my personal computer in for an upgrade! Great job, A1!
Apr 15, 2018Previous reviewA1 Computers is a rare example of modern knowledge combined with personalized service. My technician was able to pick up, repair and deliver my companie's file server power supply in less than 24 hours, over a weekend, at a very fair price with no usurious markups for the emergency service. A1 is a staple of the community. I suggest you give them a call.
Seth R.Magnolia Center, Riverside, CA23611Feb 4, 2021Updated reviewI would recommend Bob and A1 to anyone in need of home computer repair. Bob was great about thoroughly explaining to me how he went about repairing and enhancing my laptop. He is knowledgeable, communicative, and caring about the job at hand.
Helpful 0Thanks 0Love this 0Oh no 0Oct 4, 2017Previous reviewI was in touch with Bob via phone over the course of a couple of days discussing my broken laptop. I was just about to bring my laptop to Bob to be fixed but then the problem resolved itself at home and therefore I did not end up needing his services. But I would recommend him to anybody in the Riverside area who needs their computer fixed. He is obviously knowledgeable and very customer service service oriented. If I have any issues with my computer in the future I will give A1 my business.
- john d.Riverside, CA0162Jan 8, 2022
Spoke by phone to Bob about a printer problem I am having. Bob mentioned he does not deal with printer problems and I fully expect#d that would be the end of the call. But no! Bob spent quite q while suggesting several ways I could fix te problem myself. This is more than bare-minimum customer service...and I am not even a customer! It is a pleasure to applaud such a business.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Bob R.
Jan 8, 2022
Thank you John for your 5-Star Review! We always tell anyone that calls us more information that our competitors, even if we can’t help them. Since we hope they like our free advice, and call us back when we can help them.
Samantha Z.Huntington Beach, CA24680454Aug 8, 2018So rude I don't get it worst customer service ever. Well at least the guy working at 7:15 am
I'm pretty sure I'm being spied on in this motel and I he did state they only fix compiyrto and my problem had to do with a mini computer
I i understand its super early and it's not his exact expertise but you'd think if he worked in a computer store he'd at least listen to my very serious question and if he didn't know the answer tell me at the end instead of abruptly and rudely interrupting me I've already been getting spied on for 4 days and to have someone treat me like this when I was nothing but nice and polite he even hung up on the middle of me telling him thank you have good...
The worst part is my computer really neefs to be fixed. Even if he couldn't answer my question of he was polite I would've come here...Helpful 2Thanks 0Love this 6Oh no 0Business owner information
Bob R.
Aug 8, 2018
I'm sorry you thought I was rude. But our company name is "A1 Computer - Windows Mobile/Remote Repairs/Parts". And I told you twice that we only fix Windows computers. But you said "my problem had to do with a mini computer." You also said you had an iPhone & saw a green light between cracks in a mirror.
And you asked if someone could be recording you. I said I doubt anyone would not cover a recording light if they were recording. And I also recommended calling a Private Investigator. You then apologized for bothering me. So I'm sorry if I hung-up before the end of your last sentence. But I was late leaving for a meeting then.
And I also recommend that you talk to the Motel Manager, its Owner & file a Police report about it.
Jared B.Temecula, CA4236Dec 1, 2021My work computers motherboard went out. It had my payroll software on it and payroll was due on Wednesday! The back up we had wouldn't work. We turned to Yelp to find someone to help with data recovery at 7pm on Tuesday night. Bob replied immediately! I told him about the bind I was in. He offered to do the work that night! I was able to get him the bad computer within 30 minutes. Bob went to work on it. He called me to go over a few things when he was doing the data transfer. I was able to buy a refurbished tower from him instead of buying a new computer. His wife delivered the computer to me the next day!! I plugged the pc in and was able to process payroll just in time. I couldn't have done it without Bob at A1 Computer Service and Parts. I really appreciate that he was willing to work after hours for an affordable rate. He saved me from having some upset employees. In this time where good service is hard to come by, Bob proved that amazing service still exists. Call him for any computer needs!!!
Helpful 0Thanks 0Love this 0Oh no 0
Wayne E.San Francisco, CA352Feb 12, 2020Updated reviewHad a problem with accessing programs that had not been needed for over a year. Called Bob and within minutes he had everything working as it should. Highly recommend A1 Computer, Thanks Bob
Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Bob R.
Mar 23, 2019
Thanks Wayne you for your updated 5-Star review! With our over 36 years experience, we always try to do better overall & more complete service with parts, if necessary, than our competitors. And we can do most of our service and sell parts for a flat-rate. So you always know how much your total cost will be before you approve our service.
Feb 23, 2019Previous reviewHad a 8 year old Dell computer and the HD failed. Bob the Owner verified the failure and installed a new HD, including Windows 10, backed all my files and transferred to new drive. He also installed new security software. Work was done timely and professionally. I would recommend A1 Computer if you have any computer problems.
You Might Also Consider
in It Services & Computer Repair
in Data Recovery
