American Chimney Sweeps

I am updating my review since I have heard back from the company and I received a breakdown of my invoice. The dryer vent swap out is still in the air, but I have been in contact with the lead tech regarding this.
This updated review will reflect the work performed by the crew that came out to do the work.
As I stated in my last review, 3 services were completed including power washing, gutter guard replacement, and anti-pest dryer vent guard.
All three services were completed the same day with exceptional results, especially the power washing. I've even been complimented by a few of my neighbors on how good it looks.
I was shown pictures of the gutter guards and so far they have been doing their job. If I hadn't fixed this ASAP, I could have had flooding in my basement due to water damage in the foundation.
The dryer vent is way better than the standard vent that is installed normally on houses. I definitely know I will not have birds making nests come Spring time.
Overall, this company does great work. I was satisfied with the results and I would recommend them. The only thing that turned me off was not receiving a breakdown of the invoice and getting someone to return to follow up on a task.
I've since learned that the company is shorthanded and scheduling can be tight. But if that is the case, let the customers know this up front and work with them to finish the task.
But don't let this be a spoiler in not hiring this company to do the work. As I said I was overall satisfied with the work that was done. My situation may not affect some people, but I can be anal at times and if I'm paying good money for services to be completed, I expect the work to be followed up all the way through.

Lewis and his team are experienced professionals. They were prompt, personable and straightforward. Lewis and his team took time to explain their assessment and recommendations to me. Answered all the questions I had in thorough and clear ways. And helped me to stay within my budget, prioritize repairs and future maintenance. Wish these guys offered a subscription service. Very highly recommended..!!

I used them over the weekend and I couldn't be happier. After I shopped around I chose them as they were the cheapest. The guy who came in was polite, professional and fast! They showed up at the expected time f
rame, which was also great. Recommended!

Had my dryer vent cleaned today. The 2 gentlemen that showed up to clean the vent were professional and very courteous. It was a pleasure to have them in our home they did a top notch job. Thanks again for hiring such nice guys!

On March 24, 2020 was the appointment date set when I contracted this company for $199 plus government discount for air duct cleaning with unlimited vents. I spoke with a representative that told me it was $199 for unlimited thermostats and vents. He claimed his manager would personally come, fully suit up, clean and disinfect the units and clean the air ducts. The manager, Lewis and helper Derrick showed up.
Once we refused to pay $800 for this job, they refused to give me their last name. We believe that it is not legal for any contractor to work in our home that refuse to provide identification. We also believe this is a violation for a licensed contractor. It is a scam. Once they looked at the units, they claimed it would cost $800. The said it is over $200 per unit for 3 units and that does not include cleaning and disinfecting. They refused to clean it. They refused to provide any service for any of one of the three units for the contracted price.
The $199 is a scam to get them in your door. DO NOT TRUST THIS COMPANY. FALSE ADVERTISING, LIARS AND SCAMMERS. I am reporting them to DPOR.
Below is the service I was told I would receive for $199 - but when they came I was told it would be $800; when I refused to pay $800 and asked what would I receive for the advertised and contracted price I was told they refused to do anything for that cost!
Air Duct Cleaning there are no disclaimers on their site that says they may refuse service based on any of the following conditions they may find. In fact, by their own admission these are standard and customary reasons they are contracted to clean and disinfect to rid you of these items; not to refuse service because your units may be subject to them.

American shady sweep is more like it. They came out, hacked into my internet without telling me what they were doing, told me I needed a chimney repair without ever getting their lazy butts on a ladder to even look at the area they said needed repairs, took my $200 deposit then never showed up to do the work. Took me over two weeks of phone calls, emails, complaints to the BBB, and finally demanding everything in writing before they finally sent my deposit back. When they did, they sent it western union, again without telling me, so I had to hunt down a western union location to get my money. I asked them to confirm in writing that the refund was for the deposit related to the service agreement that was not fulfilled due to their failure to appear for the appointment, again no response. Hell, they have a C rating with the BBB because they won't even respond to them, why would they respond to their customers. Turns out, they totally misdiagnosed the problem with my chimney in the first place because they were too lazy to get up there and actually look, so even if they would have shown up, they likely would have presented me with some outrageous quote to fix the actual problem. Other companies that do the same chimney sweep and inspection service are about $100 bucks cheaper and actually show up with a ladder.

This company is an absolute joke. Crooked, shady, money hungry thieves. Stay as far away as possible.

Derrick came out Wednesday to clean the AC ducts in the house. What an amazing man, courteous, professional and motivated. Every service related business needs a Derrick.

We couldn't be happier with the service provided today by Derek and Devonne. They arrived earlier than expected, did a thorough job cleaning our gutters and downspouts. Our downspouts were clogged so they spent extra time unclogging them. They pointed out repairs that need to be done on our gutters in order for them to drain properly. They were professional and hard working. And we felt it was an excellent value. We cannot recommend them enough.

Booked an appointment and waited a week for it. Took off work to keep appointment. Waited all day for them. Didn't show. No call, no email, left message and they couldn't be bothered to call back. Awful company. Don't waste your precious time on them. They certainly don't care about business ethic or customer service.

I give only one star because there were so many issues with this company.
1. The air duct suction pipe got exploded during the cleaning.
2. Technician cleaned air duct by himself. We had appointment for only AC ventilation cleaning. So he charged us extra for this extra service.
3. Call center lady promised us that we will have before/after pictures, but our technician told us he wasn't notified before and didn't take the pics.
4. We have two appointment cancelations.
5. The last appointment they promised us to come and take the pictures and proof the job is done well, they didn't show up.
6. Technician was two hours late. So our Saturday plans were all ruined, because we had to sit home and wait for him to finish.
7. All my phone calls and left voicemails are just ignored. I believe my phone number is just on their block list now....