Anderson Audiology

Very friendly staff. Spacious office with seats socially distanced in the lobby. These office does have walk-ins daily from 1:15pm-2:15pm.

I usually go to the Decatur location but they couldn't get me an appointment today since they don't take walk-ins. Thankfully, this office had an available appointment and was able to get me in the same day. I was able to get the adjustments needed.

Thank you for assisting me today as this is a holiday weekend and the office won't reopen until Tuesday.

I recommend Anderson Audiology for tour hearing needs. They do have multiple office locations, so you can choose an office near you.

Don't bother with this establishment! After waiting 2 weeks for the office to process my referral, and never receiving a return call about appointments. I strongly suggest spending your time elsewhere. This business does not care!

My ENT refered me to a audiologist and I had such a hard time finding a office with appointments. Most places were booked out for months or didn't take my insurance. I called this office and I think I spoke with Valerie who help to book the appointment. She was amazing and she was able to check the availability at other offices to see who had the first available appointment. I was able to get an appointment booked for 2 weeks out. When I arrive at the office I filled out a small amount of paperwork and about 5 minutes later I was called into the office. Dr. Megan Masterson was amazing. She did the hearing test which only took about 20 minutes and she explain the report, she was very compassionate and caring. I highly recommend this office.

Is this even a valid business? They do not answer the phone during normal business hours. Despite this i left a detailed message with callback information and they did not have the courtesy to return my message. I called back again, left a message with the same result. I have since taken my business elsewhere. There is no excuse for having been disregarded in this manner.

My 80 year old dad with dementia along with a caregiver were 10 minutes late and were refused care. I would understand if he was 30 minutes or more late, but to refuse him for 10 minutes is unacceptable. They had to drive all the way from sunrise mountain and all the way back for nothing. Very poor customer service.

After 10 years of good service here I will never return after the service i received today.
After having hearing aids ordered for me, with no discussion, they came and were NOT android Bluetooth compatible. After pointing this out and having to wait another few week to get the right ones. I returned for my followup appointment. seeing the woman that had miss ordering the first time , I informed her and was treated rudely. all I needed was an apology, but instead she asked me to leave her office?! She tok ZERO responsibilty for her error, so unprofessional. I will NEVER return and will tell all my friends . She needed a class in customer relation at the very least . Beware if you visit Anderson Audiology, get your ?? answered.

VA referred me to this clinic. Initially, received very good service and information. However, since then, there was an incident which leads me to question their communication skills. I was told by a technician that I that an appointments was not necessary for followup cleanings and adjustments and was there when they accepted a Walk-in.

One day, when I was in the neighborhood, I decided to drop in for a cleaning. The Receptionist checked with an older employee to see if it was okay, but said no. The Receptionist told me I needed to make an appointment. They did not appear to be busy, and they did not give me the option to wait.

The Receptionist was pleasant, but they just basically wasted my time.

If dealing with the typical business were only half as nice as Anderson Audiology, we consumers would never have anything to complain about. This outfit is absolutely first rate.

I needed a hearing test to qualify for a job. Robin the receptionist took my initial call. A business relationship can go sour in a heartbeat if that first contact isn't encouraging. Robin was so confident and reassuring over the phone that I didn't hesitate to make an appointment.

I had a pleasant consultation with Anderson the dad. Anderson the son gave me my test. Their professionalism is most impressive. I passed!

The office is down a pleasant side street off Rainbow. It's a clean, handsome facility with ample parking.

Today was our first visit with Anderson Audiology and everybody was so amazing so nice so knowledgeable so sweet we felt like we were at home thank you for taking care of our little boy thank you for your knowledge thank you for being patient. Dr. Materson and the receptionist Sharon were beyond amazing. Thank you again!!

Got a very personal thank you card in the mail.. made my visit that much more special/great!