Basement Improvements

Basement Improvements waterproofed my basement and poured a new concrete floor. Both my basement steps were ruined by Basement Improvements, LLC. I have steps from my garage to the basement that they removed and destroyed. They also ruined the step from my house to the basement by cutting the steps instead of putting the concrete around the step. They cut the steps 2" high. They also buried the lines from my oil tank and heater in concrete. I filed a complaint with the BBB and expect to be reimbursed. The communication was incredibly poor throughout the entire process. I did not know my steps would be cut or that my lines from to the oil tank and heater would be buried in concrete. Nothing about the process was communicated to me until I asked a series of process questions. My questions about the process were treated as a burden. It was never communicated to me that my steps would be cut. It was never communicated to me that my connections would be buried under concrete. It is never communicated to me that my steps up to the garage would be damaged. I regret using Basement Improvements and wish I had chosen a more professional and responsible business. I regret not choosing TC Hafford. I choose Basement Improvements because the cost was lower, but with all the poor workmanship, my cost is higher. Don't make the same mistake I made, choose a professional company to do this work.

I cannot overstate how great it has been working with Cory, and Basement Improvements. Cory transformed a wet, damp, moldy basement with poor air quality, into a dry dehumidified space. Cory also installed a commercial grade dehumidifier and state of the art sump pump to further the drying conditions of the basement. He also installed French drains around the perimeter of the home to divert water, to add another layer of dryness for the basement. His work is both professional and top notch. He communicates very well. We appreciated collaborating with him on every aspect of this complicated project. We highly recommend Cory and Basement Improvements.