Berkeley Eye Center - Memorial

When a workplace lacks diversity or the employees share personal relationships with the manager it is apparent in their lack of professionalism, failed diligence in performing assigned tasks, & attitude towards patients/customers in general. This office in general is very unpleasant, I wouldn't recommend this location to anyone under any circumstance. The worst of it all being the women in optical. After my eye exam, I was directed to a spanish and English speaking lady in her mid to late 40's with obscene nails that had the most sarcastic and discourteous attitude. She was very impatient and I felt as if I was more of a bother to her than a patient. When I finally picked up my glasses, I started having headaches, eye strain, vision distortions to my right eye almost immediately after putting them on. After doing some research I discovered that these signs were common with an inaccurate P.D (pupillary distance) measurement.

I called the office to ask what they had my P.D. as, and they said 62. I asked how they got that number and they told me it was from the person in optical's measurements. NO ONE in optical measured anything with me the day I was there, before or after choosing my glasses. Nor did they ask if I knew what my PD could be. The Spanish and English speaking lady that assisted me the day of my initial visit apparently just wrote a random number in my paperwork and sent me off. I had to leave work early, face 610 & 1-10 traffic and come back for someone to actually measure my P.D. because my glasses were causing me extreme discomfort.

This time there was an older lady there appx in her early 70's. I told her what happened and that I was there to get my P.D. measured due to the problems my glasses had been causing me. Upon measuring it, I asked if I could know what my numbers were. She then asked me "what do you want the number for". I said to her that I would just like to know it. She then says "why? , are you trying to order glasses online or something?" At that point it was apparent she was uncomfortable giving me my PD number. I then told her very respectfully that "this number is a part of my medical record, is there a policy that prohibits patients from having their medical records given to them at this facility"? She then (very reluctantly) proceeds to hand me a paper that had two different numbers listed. I asked what the different numbers meant, at that point she explained they were the distance for each eye and if I needed the number I should do the math and subtract them to get the P.D.

Unbelievably rude.

Well, I did the math myself & then requested that my glasses after the correct P.D. lenses were replaced be sent to Berkeley on Weslayan for me to pick up from
There instead. I couldn't bear coming back to this location with such rude, callous, impatient, lackadaisical employees. Absolutely TERRIBLE experience.

Fortunately I had the opposite encounter at the Wesleyan location. Everyone I interacted with was extremely nice, polite, detail oriented and enthusiastic. The optical specialist at their Weslayan location was shocked that my PD was off almost 13 points initially and was extremely apologetic about the stress & inconvenience it cost me. Avoid Berkeley's memorial city location. And if u go please make sure they do the right thing and take proper measurements & allow you to take ur time and find the frames that you will love. In additional, don't allow them intimidate you into not getting ur medical information if you need them. It is your right as a patient!

Awful experience. First, had some exam/testing done, then was supposed to see the doctor. I was relocated to a waiting area. 1.5 hours I sat in that room before someone passed by and asked if I was waiting on someone. I told her I was in there waiting to see the doctor for my appointment. They found my record, got me in to see a doctor, finally, but not even a single utterance of apology. Apparently the person that did the initial exam and testing brought me to the wrong area, and put my record in the wrong box. Also taking a ridiculously long time getting my updated prescription glasses to me. Today, I'm still just trying to find out when my new prescription will be ready to collect. Once again, put on hold. Even though I knew, from prior experience they would never answer a person that's on hold, I kept my phone on for 4.5 hours, and was still on hold when their office closed for the day.

I'd used visionworks before, but since moving, and Berkeley was much closer, decided to give them a try out. Big mistake. Once I finally get my updated prescription glasses, I will not be returning.

I had cataract surgery and I highly recommend their skill and professionalism by all that work there. Dr Yankelove did my surgery successfully, am very pleased.

Berkeley Eye Center at Katy, the doctors are excellent, but the nurses are the worst I ever see. On August visit, they randomly sent my medicine to pharmacy 30 miles away. When I asked them to change, they refused. And on September, I visited that office again, and O told me to change my pharmacy, they are ok, but then they sent to the 30 miles away phaymacy again. I told them it is wrong one, but they refuse to change. This location has the worst nurses on the world.

My son had horrible eye pain. I called and they had him in and seen in minutes!
They took his pain seriously and treated him quickly.
They are awesome. Highly recommend.
They're seeing my my - with Alzheimer's today. Once they got her checked in they asked about my son. They are so patient and caring with her.
They care about their patients.
Add to that a beautiful office with amazing pictures taken by one of their doctors.
Love these folks!

I am so mad right now. I went there to have my eye pressure check and get eye drops for Glaucoma, the doctor recommended a laser treatment to increase the eye drops effectiveness, I wasn't sure about it but they said that my insurance would cover it as long as I would do each eye on two different days so I agreed only to find out today (after having my second eye done) that my insurance will not actually cover the total cost of the procedure and that I have to pay a little over $320 per eye!!!! Meaning close to $650 out of pocket and I didn't know this until today! This is a $650 mistake because had I known that, I would have probably not taken the laser. It's so irresponsible of them not to tell me at first and now I have to put this money that I was not planning on in my credit card. Unbelievable! I am so mad and so disappointed because their doctors are actually good, but they were not honest/clear about this at first and now I'm the one that needs to figure out how to pay. I hope someone from the management contacts me because it is not fair and I will most likely be changing doctors after this if I don't get some sort of agreement, discount, apology, etc etc etc It's just not right.

This was the worst eye appointment experience I have ever had. These people were unfriendly and extremely businesslike. The only exception was the receptionist. After that the experience got steadily worse. I was charged an extra $39 because I did not want eyedrops. The extra charge was not explained to me, and when I got out to the billing station, I was told about the addition to my bill. The woman at the billing station said that it had been explained to me when I first entered the building. However, I knew that was not true, but I had no way of proving it. She was unprofessional and argumentative, and just plain rude. I will never go back to that place.

I was due for an eye exam. Berkeley Eye Center was the provider for my insurance. I had the eye exam and received new glasses on January 20, 2022. They charged me $579.60. I thought this was pretty steep considering that I could go to any eye exam facility and get an exam and glasses for about $120 with no insurance. I paid it with a credit card. Then they had the gall to send me another bill for $25. I am on a Medicare plan. When I called my insurance provider (April 21) I was told that I should never have paid more than $50, which was my co-pay. And because I was on a Medicare plan, I should never been sent an additional bill. My insurance company also had sent them a check so they were paid twice. I sent Berkeley a letter stating that they owed me money. I sent this the next day and not only have I not received a check for the money THEY OWE ME, I haven't heard at all. And they do not answer their phone. If I could give them Minus stars, I would.

Referred for a diabetic eye exam, but the doctor doesn't have any appointment openings for THREE MONTHS. Not good.

I've been a patient of Dr Yankelove for almost 20 years and have always appreciated the level of customer service I receive. Eye disease runs in my family and Dr Yankelove and staff have always taken my family history into consideration when I go in for my yearly check ups. Just recently visited for my 2019 check up and ordered glasses as well. The optometrist at the office worked with me and my ever changing mind to pick the best frames for my face, she even worked up the cost of a few options so I would know my portion of the bill. Thanks for the great service, Dr Yankelove and staff!!