Blanchette Slate & Tile Floors

My SO and I contacted Blanchette Slate in March 2016 to purchase slate for our backsplash in our newly renovated kitchen. We spoke with a gentleman who indicated they did not have any of the size of aspen slate that we wanted. He said that a client was ordering the same kind we wanted and that it would be in in about 4 weeks. I didn't receive a call or update after the 4 week period so I called them. They then told me that it hadn't been ordered and we'd have to wait another 4-6 weeks. We we're a bit irritated but decided to wait again as we liked the stone and Blanchette came in recommended from a friend of mine. We then called back 6 weeks later (they hadn't made an attempt to contact me to update about the whereabouts of the slate) and they again told me that it hadn't been ordered and would be another 4-6 weeks. At this point we were extremely displeased. We had been waiting well over 2.5 months to finish our kitchen renovations simply because the slate hadn't been ordered. Each employee had a different story and the manager hung up on me. The terrible organization and unprofessional conduct of this company is ridiculous. We will be going to Tile & Stone Source International for our slate needs as they have been MORE than accommodating and can guarantee the stone in less than a week.

The "Aspen Slate Girl"

We ordered stone for our fireplace from Blanchette and they set it aside for when our contractors are ready to install. We are ready to install now, but Blanchette sold our stone to someone else. We either have to wait 4 weeks to get a new order from Blanchette, or we go to another supplier who can get it here in 2 weeks. It's only a slight setback in our renovation schedule, but annoying and unprofessional. I will think twice before purchasing anything from Blanchette in the future.

Went to this business to check out slate - felt I wasn't given much attention as I was only looking at 30 square feet of product. They don't let you sign out samples to take home you have to purchase a tile which you can't return. Unfortunately they didn't have any of the displayed tile that I wanted to check out.