Costa Mesa Self Storage

I arrived at my storage unit which is located on the second floor only to find the elevators where not working. I called the front office to see if there was another way up other than stairs. The office person said no that would be my only option. I asked why they had not sent out an email alerting tenants of the situation. I was told Managment decided against it...Hummm they don't have a problem sending out rent statements! As my frustration grew I asked why they didn't have someone attending the elevator area to offer help even if it was to offer a KIND gesture. Again it was a Managment decision not to offer goodwill. I asked if they were going to offer any type of compensation for the inconvenience and was told I already had a disconnected rate being on the second floor. That pushed me over the edge! I'm really not a confrontational person, I always look for the good but this just wasn't sounding right. It sounded as though they had a prepared answer for EVERYTHING! I asked to speak to someone who could answer my request and they gave a number to customer service at the corporate headquarters. I called, no answer, left a message to please call me so we can discuss the issues and now what for it...never had a call back!! NO SURPRISE!! Oh and not to mention we've had our storage unit for 6 years and another one there for two. Honestly I would have never posted this if they had just been better at customer service.

I had two issues with Costa Mesa Self Storage (I can't speak to how it compares to other storage places because this was my first):
(1) My price was constantly increasing. I rented my unit in February of 2020 and the price was $216 for the 18x10 unit with an additional protection plan ($12). I just ended my contract (February 2022) and I was paying $259 a month. That's almost a $50 increase per month in just two years. I can only imagine what it will be going for in another two years.
(2) Second, I was encouraged to auto-pay for my rent. So, I did which worked out fine until I was ready to move out. I read this in the email: "When vacating, we can pro-rate your rent to the 10th of the month if we receive notice of vacate on or before the 10th." I went in on February 2nd to cancel my contract (First day I could get off work) before the 10th. However, because I auto-paid, I ended up having to pay for the ENTIRE month because they DO NOT GIVE PARTIAL-MONTH REFUNDS. Why couldn't you have included that in the email if you're going to put such a provision? It would be an extra four words and would have saved me around $200 dollars: "NO PARTIAL-MONTH REFUNDS". Now, my unit is going to probably be double-paid for this month and I moved out on the 8th. It was just not a great way to treat a customer and I feel cheated.

Edit: I am not the business owner, so the cost of doing business should not be passed onto me. I'm sure costs increase, but that should be placed on contracts with NEW tenants, not existing tenants. Whether or not I received a "generous" term at the beginning of the contract is irrelevant to the price of the contract that I was paying. That was the offer and if you felt it was too generous, then it should not have been offered to me. It is also irrelevant for what the price of the current unit, other than to further prove my point that my unit will be "double-paid" (probably even tripled-paid for this month).

I was so angry this company continually raises their prices. You have to constantly call to ask why the steep price adjustment. Does not matter if you have always paid on time and been a long term tenant.
My price adjustment was $40 more a month. Don't waste your time here they will offer you a good move in then constantly raise their prices.

Place is very clean. The on-site staff has always been great!
However, we just got our SECOND price increase in a 12 month period. That's been disappointing.

Absolutely horrible experience. I reserved a 10×15 unit on line yesterday early afternoon and drove 1 hour and 25 minutes to get to storage facility at 5:25pm just to be told that they don't have the unit and they can't find my reservation. I had print out from computer that clearly showed a 10×15 reserved under my name. This is the most unorganized and miss managed storage facility that I have ever seen and I had used public storage, extraspace storage and number of independent storages and never seen a guaranteed reservation not be honored. Stay a way from this facility at all costs.. use public storage or extra space storage and you will be 100 times happier.

No I had a unit there and I don't see your point. However you put it, I had to pay double one month of rent and only able to use it half that month. Then you're free to rent it out for the rest of the time I had paid for. No matter how you splice it, you're the one making out while shafting the customer. If missing the deadline you already have to pay for the extra time you're not going to be using it giving you enough rent to cover the required set time per giving notice. So to tack on fees on top of that, makes no sense and is unnecessarily gouging. Then if wanting to go back and use the locker (which is already paid for up til that needed notice time) you charge Another fee.

I cannot say enough good things about this place! Everybody there is so friendly and Incredibly helpful and they truly do care about your property! I highly recommend this storage facility to anyone who needs to store they're things!

I don't usually yelp but this deserves a shout out. I have rented many storage units in my life and I have to say I had the best experience here! The woman working the counter was extremely friendly and easy to work with, the storage unit is very clean, and I was in and out with a very good price within just a few minutes. She took me to my unit, was able to get me an amazing rate, and they even have a box truck that you can use if you are moving! Five stars all the way. Keep up the good work!

This has been the WORST place for storage. Constantly raising the fees WITHOUT notification! The management does NOT communicate or call their customers back! Even the move out was a complete joke making us pay ANOTHER raised amount for the month that we DID NOT agree to. This place is a rip off! Also the clients in the units are super sketchy and I never felt safe while in or around their property. Do your homework and do NOT rent here.

Such great service. Chris really made the move in process easy. Thanks so much Costa Mesa self storage