DynaSmart

I had a bad experience with this store. I dropped my iPhone and cracked the screen, so I took it to this store for repair. Other than the cracked screen, the phone was working perfectly fine. I was able to use it as normal before giving it to them. The person taking it in also made sure that it was working fine, e.g. it can do phone calls, camera is working, home button is working, and all the tabs are working. They said they can do the repair and I can pick up the phone in 2 hours.

2 hours later, I went back and they said the phone is not ready, and told me to come back later at their closing time at 4 pm. I waited and went back at 4 pm, and this time they tell me that although the screen is fixed, the home button stopped working! They were aware the home button was working fine previously, but somehow, after screen replacement, it no longer works. It's funny they tried to make me pick up my phone in that condition and be done with it. I said the home button issue now is a bigger problem than the screen and you should fix it, and left my phone with them for another day.

Next day, they told me they couldn't fix it and there's nothing more they can do. They glued my original cracked screen back on and told me to go to the Apple Store. They handled the situation very poorly and I would not trust them with any valuable electronics. When a problem occurs, you should call your customer and communicate that to them, and proactively offer a solution. Instead I went back to the store 3 times without proper communication from them and no resolution of the problem.

More expensive and Less professional? No thanks.

Wherever you go in the city, you will likely get the same (cheap) replacement screen. So really, its a question of PRICE and PROFESSIONALISM. The PRICE was a little higher than others in the city, but talking to the guy at the store, he seemed to be helpful in repairing it quickly, and advising me on how to stop it from happening again. I walked out with a replaced screen and a "very strong thick protective glass cover" which stopped me from typing the letter "p" (and the entire right side of the screen). Or so I thought...

The "very strong" cover broke, and after removing it, the "p" letter still did not work. I took it in, but because there was a small nick in the corner of the glass screen, they claim they could not fix it, due to damage. THEIR 30 DAY WARRANTY is BS.

The entire screen works, except for the rightmost sliver. Sure, shame on me for not bringing it in sooner. But at the end of the day... THEIR INITIAL REPAIR DID NOT REPAIR MY PHONE. They either used a faulty part, or did not perform the repair properly.

Save your money. GO SOMEWHERE ELSE. If you MUST go here, check your phone thoroughly in store before you leave, as their 30 day warranty means nothing.

The owner, Eddy, first quoted me a price of $50, then $60 and when I went to the store, they wanted to charge me $75. I would be very, very wary of doing business with the store. The price they quote may not be the price you pay...

I cracked my Nexus 4 really bad and took it into Dyna-Smart and it was fixed up perfectly in about an hours time. It cost $120 which seemed not too bad to me, compared to how much it would have cost to buy the phone outright and get onto another contract.
There is no actual bike parking out front but I locked mine to a hydro pipe close by.

They ruined my iPhone 4s.

I broke the front screen and brought it here for a fix. Initially, I was very happy with the speedy, inexpensive repair. But within minutes of leaving the shop I realized that the headphone jack was no longer working. And neither was the power button. Both were working just fine before I brought it in for repair at "Dyna-Smart."

I brought the phone back there the next day and they denied any responsibility for the new damage and refused to do anything about it.

I took the phone to iRepair on College St later for an assessment and they told me that whoever had worked on the phone before had done big damage inside, including stripped screws, which meant they couldn't even repair it.

I'm now on the hook for a new phone.

Thanks alot mother-F****ers at Dyna-Smart!

My puppy bit the corner of my Samsung Galaxy 6 screen, cracking it on the bottom right corner. I called around with quotes as high as $250. After speaking to a few techie friends they suggested I call around and find a better deal. I got a quote of $150 over the phone and went in a few days later. It was done in an hour for the quoted price.

The shop looks a bit shady with the two male employees hiding in the back behind dividers. I really keep no personal info on my phone but I can see how people may have second thoughts leaving it behind.

Fast, great location and good work. I also picked up a screen protector and head phones, all under $200. I particularly recommend this store because of it's location and that it fixes this model in particular-many cell phone repair shops do not.

After going and back for many many times, my phone was finally repaired. They ended up getting a duplicate phone and switching out the parts. Everything is fixed and working perfect now. The repairman was very friendly always. However the owner wasn't going to give my phone back until I deleted my first review off yelp. Extremely unprofessional to hold my phone hostage until I deleted a review. I understand that mistakes happen and when my phone was broken worse while in their care it's not a huge deal but how they handled it afterwards was pretty bad.

I was made to feel like the fact they were replacing parts of the phone was exceptional service, when in fact, it is just expected considering they were working fine before I brought them in and no longer working when I got my phone back. It was exemplary for the business to buy a new phone and replace the broken parts, it was what they should do, and I appreciated they did it, but the amount of time, the back and forth and lack of upfrontness on when it would be done was frustrating. Holding the phone hostage until I deleted a yelp review, simply unacceptable.

FAIL FAIL FAIL FAIL FAIL. OK...is that enough? Really, don't go here. There's serious problems.

#1. I called about 2 weeks ago, regarding my Nexus S (yes the 4 - 5 year old one), its got a power port (micro usb), I have to bend the chord for it to charge. When I spoke with them by phone. They said, it requires saudering, and yes we can do it, come early, its about an hours work, and its $50. OK.

I took it to them, they thought it was the chord, so $5.00 later we changed the chord. It wasn't.

Today I took it back to them for 11am. First they didn't realize it was a sauder job. Thought it was a simple replacement. They didn't even recognize it as a Nexus S. Fail #1. Your in the phone business, I would think you'd know what you were looking at.

Next. It was going to take at least 2 hours and would prefer it left over night, WHAT? no..I'm not leaving my phone somewhere, with someone else to have the password. Fail #2.

Next, they said the needed part, they didn't have, nor could they say when it would be available. Fail #3.

Next: The price wasn't $50, it was $60, although I remarked to them I was quoted as $50, and they acknowledged it. But why say its $60, when you've already $50. Shady Shady Shady. Fail #4.

I don't have issues, with pricing, or timeliness, but seriously folks, don't LIE. Don't say its one thing, then it becomes another. If you the tech is wrong, bite the bullet.

Just saying.

Don't bother, don't waste your time.

Regards.

I dropped my Samsung Galaxy 3 for the umpteenth time and it finally broke. Basically the screen stopped working. I took it in the Dyna-Smart and they said they could replace the screen in a couple of hours for $190. They delivered on time and on budget. Overall a great experience. Give them a shot.

If I had reviewed this place right after going, I would have been much more positive. I meant to post a review earlier but didn't get around to it. I'm glad I waited because my opinion of this place has changed quite drastically.

I went in looking for a Nexus 5 case and an accessory for an older phone my mom uses.

The staff were mostly helpful and showed me a nice case for a decent price and tried to help me find the accessory I needed. I ended up buying the case, an accessory that I guessed was compatible and a cheap micro USB cable.

The case is nice and slick, the accessory ended up working as needed but the micro USB was a piece of junk. I wasn't expecting much for five bucks anyway.

About a week later, I noticed the case didn't quite fit the phone with a screen protector on. It pushes it up in the bottom right corner. It's more annoying than anything. It got to the point where I figured I was due for a new protector anyway so I went back to the store.

This time, my experience was quite a bit worse. There was a colourful older man dressed in army fatigues and had a bunch of anti Rob Ford material. He, like the screen protector, was more annoying than anything. A woman helping him paid very little attention to me. After several minutes, I tried asking her for help and almost instantly got told "They'll help you behind the counter there." The only problem was no one came from behind the closed off area when I entered the store, nor when the woman told me this. I waited another five minutes before the man who helped me last time came out. I told him that the case didn't fit with the screen protector and asked could they either fix it or apply a new one.

The man took my phone and the screen protector and handed it to some guy out of site... probably not the best idea the more I think about it.

He eventually gave it back, charged about $11.50 for the "labour" and a back up protector. It looked pretty well applied at first but it quickly rubbed and raised to be almost unusable.

In conclusion, overall the service was poor, they sold a case that doesn't properly fit and they seemed hardly accountable. I don't think I would come here again except maybe for a hard to find accessory.