Elysium SurgiSpa

Plenty of metered street parking outside the building. $4.75/hour. There's a park right across the street, which looks beautiful, so for those with kids *hint hint*

When I walked in, the lobby looks beautiful, organized, and smells great. Wish I took a picture to share with you all.

Bathroom was clean.

Heard about the rave of Hydrafacial and saw a deal off Groupon so bought it to try.

They start you off with a skin analysis using VISIA. It was nice to see areas of concern. The analysis points out spots, wrinkles, texture, pores, UV spots, brown spots, red areas and porphyrins (bacteria on face). High scores means good, low not so good. It was reassuring to know I scored high in UV and porphyrins meaning my sunscreen application has been good and my face is clean from bacteria.

Victoria was my esthetician. She's very nice, informative and gentle. The session was relaxing. She paid really good attention to my blackheads. After using the equipment for extraction she did manual extraction, which I appreciate. Manual extraction was the most discomforting, but tolerable for me.

Victoria was nice enough to take before and after pictures for me. My skin is sensitive so I had some red spots after the treatment but was told it'll go away in a few hours. You can see after the treatment my is more hydrated based off the diminished lines. Blackheads not as visible.

Victoria will give you recommendations post treatment, for me it was adding vitamin C into my regimen. She she didn't push any sales or product onto me. Hydrafacial maintenance is every 4-6 weeks. I'm all about self care, but don't think I'll be doing it every 4-6 weeks, maybe 8 weeks :p. They do have packages so do ask about the pricing for that if you want to save in the long run.

I recently had a consultative appointment with Dr. Mick regarding the Morpheus 8 procedure. Unfortunately, he was half an hour late to the appointment. Despite the delay, we discussed the procedure in detail. Due to the wait, I requested that they send me a breakdown of the costs via email. A few days later, I received the cost information and proceeded to book an appointment. However, I was unaware that I needed to physically pick up the prescription for pain medication (an opioid) and couldn't simply have it called in to a pharmacy. Living in the Chicago suburbs, it was quite inconvenient to have to drive to their location in the city. When I arrived on a Saturday,
they couldn't locate the prescription and suggested I return on Monday when he would be available. Despite the inconvenience, I agreed to come back. However, just 10 minutes later, they called to inform me that they had found the prescription. My husband expressed concern about the competence of the clinic, questioning whether we should proceed with them. Today, at my appointment, I had to sign a release form containing a list of things I should not do before the procedure. The staff mentioned that they usually text this information, but had "forgotten" to do so. Once again, I wasted time and took half a day off work only to be told that I couldn't undergo the procedure because I had used retinol a few days prior. Overall, I believe their office is disorganized and in need of a business manager. After reading reviews, it seems that many others have also complained about the office staff. Consequently, I have decided to pass on their services. I have found a closer alternative that has received excellent reviews on Yelp, unlike this particular location. It appears that they do not value their patients' time and have inconvenienced me several times.

The hydrafacial was fine except she irritated my cyst where I had to go to my dermatologist for a steroid shot and antibiotics. They're also overpriced. I shopped around for a hydrafacial and they're about $100 more. They're not doing anything different or extra special. I'm underwhelmed by this spa when I had high hopes.

After turning 50 I decided it was time to get some botox work. I was looking for a River North location. I did some research and found Dr Mick. He took time to speak with me and answer all my questions. I cant be any happier with the results. Would highly recomend Elysium SurgiSpa

I made a yelp account for the sole reason of posting this review - BE CAREFUL GIVING THIS SPA YOUR CREDIT CARD INFORMATION. One June 15th, I purchased a package to have 6 sessions of laser hair removal in several areas. I was able to successfully complete 2 sessions before I found out my provider was no longer with the practice. They apologized for the inconvenience. A few weeks went by and I heard nothing. I reached out and they offered to add one laser hair removal session to each area free of charge for the inconvenience, fine. A few weeks went by, still nothing so I reached out once more. On august 8th, they increased their offer to me to two free sessions, in addition to my 4 that I paid for. A few weeks went by and no update. On August 31st, I reached out for an update and they told me a new provider was planning on starting within the next few weeks. By September 25th, I still hadn't heard anything regarding the new provider and I texted asked for a full refund. I sent 5 texts, 2 of which went days without getting a reply. As of today, I was refunded only a partial amount. When I called to ask why, they said it was because I used two of the services - they stated they were only going to offer two free services "for my inconvenience" if I chose to continue coming to their spa... as if this ordeal hasn't been a hassle, waste of time, effort, and money. Nobody in the right mind would have purchased just two sessions with the knowledge that 6 sessions are necessary for sufficient results. They failed to provide me what I paid for. I called last Thursday, October 26th asking for a full refund and the manager said she'd have to ask the owner who's in charge of refunds - I have not heard back since. It's been 7 days, today is November 2nd. To this day, I'm still not certain if they have a provider who can offer this service, nobody has ever tried to get me scheduled or even reconcile this. Do not go to this clinic.

Such a wonderful place! Everyone that works here is so helpful, professional and knowledgeable. The results are amazing - I've gotten Botox, facial and lip filler. The place I went before was awful with scheduling which is why I switched. When I came here, they actually recommended I get less Botox than what the other place was giving me. After a few months of being a client at Elysium I can already tell how much better the quality is and I can appreciate them recommending less for me even if it means they make less money.

Horrible customer service. Do not value long term customers. Staff is consistently flipping and policies changing. What should be a relaxing and stress free experience has become such a chore. Very unfortunate. Stay away and go somewhere that values their customers and provides the quality of service that you pay for

I've been trying to get in for a facial since June with a Groupon I purchased. They called me over four or five times within two weeks to reschedule me because of scheduling problems on their end. Same thing happened in July. I asked them to put a note in their system and to speak to a manager about how many times they've asked me to reschedule with problems on their end. In August, they called again to make me reschedule and we settled on a September date. Again, they called me last week to reschedule that September appointment. I told the front desk that it was unacceptable and I demand to speak to a manager and she should see in their notes how many times I've tried to book a facial with them only for them to cancel on me. She told me they have no notes in my file and a manager will call me before Saturday. It is now the week after and no manager ever called me.

It has never been so hard to book a simple facial.

Elysium has been my go to SurgiSpa for over 5 years now. I absolutely love their staff and have dealt with each individual over the years with nothing but wonderful things to say about each of them. They can answer any questions that you might have and are consistently educated on the newest treatments and options for your skin. Dr. Mick is very well versed in many different treatment modalities and makes reasonable suggestions depending on your concerns and his evaluation. He's extremely educated and personable which can be a tough combination to find. I have been seen by Tylar and Swlvia over the years and again the feel is always consistent, I am never rushed, I feel like I am in good hands and both providers are professional. Victoria has been my esthetician and has performed multiple hydrafacials on me. She does such a fantastic job and I'm always getting compliments after my facials with her. She gives great suggestions for my skin to look it's best. Allison is the practice manager and is always so patient when scheduling my appointments. She works with me and always has a smile on her face. The practice is always clean and well tended to. The location is very easy to get to with plenty of metered parking. Overall, I love this place. Highly recommended!

Welcome to the most unprofessional Surgispa in Chicago. You'll get better customer service at the DMV. Dr. Mick (if he shows up) has no idea what he is doing. I expressed concern with a lingering numbness after a treatment Dr. Mick performed and was told that it could be an adverse effect and that it'll "probably dissipate over time".