Glass Genie

I could ñot ask for a better example of customer service.
I was traveling in my personal car for work when, my car was broken into...It was late evening when I called, I intended on just leaving a message, to my surprise the owner himself answered the phone, being after hrs, he asked if he could call back after he verified glass availability himself, and Tru to his word 20 mind later he called,had the glass, set the appointment for the next morning, the tech came to my hotel, explained everything, and had the windshield replaced prior to checkout.
These guys truly treated me better then family, in world full of cut corners, this company was beyond my expectations.
Thank you,

Called to get a quote after reading reviews on Yelp. I'm hearing impaired so I had some trouble understanding the person that answered the phone. I had to ask them to repeat several things, unfortunately, then the person hung up on me abruptly. I realize that it's aggravating to have to repeat yourself. It would've been nice to be able to get a quote without having to call. The quote was higher than other places but lower than Safelite. Ended up going to another glass business to have the repair done.

The technician was prompt and did exactly what he said. He explained the curing process for my window and was very patient with questions. I will call on them again with my glass needs.

While they were able to complete the windshield replacement quickly they could not provide a timely receipt, and after several calls and days to get them to send a receipt. Was this incompetency or just a lack of a business fundamental, i.e., provide a receipt to your customers for the work done so they can submit to their insurance company.

Will not use them again!!!

I was driving around with a bubbly tinted passenger window, when out of no where, a gentleman who says he works for Glass Genie calls me to say, "He wanted to make things right". Mind you, its December already and I've been driving around with a bubbly tinted window since August. So, of course I was skeptical! You know the saying, Fool me once, Shame on You! Fool me twice, Shame on Me! Anyways, it's Christmas and the whole Christmas spirit has me feeling forgiving. So, I decided to give them another shot. I didn't have anything to lose and I wasn't going to pay anything, so, why NOT?

It's December 12, 2018, LO AND BEHOLD he kept his word. He DID make things right. I'm so grateful and pleased, his honesty and integrity is something I don't take for granted and you have to give credit, where credit is DUE.

"Everyone is kneaded out of the same dough, but not baked in the same oven."

The other guy's lies sabotaged their reputation, but actions speak louder than words and this gentleman went above and beyond to correct the others guy's mistakes.

Glass Genie your off my bad list and If I ever get another window cracked, I'll definitely keep you in mind. THANK YOU!

My car was broken into last night and sadly busted my window. I called Glass Genie and they were able to meet me at my job to replace my window so quickly! The gentleman on the phone was super sweet & supportive; making me comforted with all this chaos. Thank you to him and the tech for being prompt and professional during this difficult time!

Great Service - 10
Prompt and Professional - 10
Reasonable Pricing - 10

I called around for pricing and Glass Genie was very competitive. They took my information and showed up at my work within the time they estimated.

They explained what I can and cannot do with 48 hours. Payment was easy and I hope I don't have to use them again; however if I have another issue with falling branches, I will use Glass Genie.

I had an appointment with Glass Genie to have a chip in my windshield repaired at my house. I stayed home all morning and they never showed up or called.

Entire process was smooth as glass. Technician called 30 min ahead of time just like I was promised. Windshield was replaced in about 45 minuets and he transferred my Tolltag and registration stickers over without destroying them. A+ Thanks Rich!

Fast, efficient, and fair pricing. Called around lunch time and they came within a couple hours right to my door. Finished replacing my rear windshield in 35 minutes. Friendly, professional and fast, would recommend.