Gloss Time Salon

2 stars rather than 1 since this place IS good at design but I am not happy. They are new so I don't want to "hurt" them but they definitely hurt me. I wasn't planning on writing anything negative in my review but as you keep reading you will understand why I feel the need to. Long story short: I am writing this review to be understood and heard by this salon. I received a very unfair response from whoever operates their Instagam. Once they sent their hostile message they blocked me before I could respond. I want them to see my response here and understand that I mean no harm to them and do appreciate their work and effort.

The situation:

On Thur, 6/2, my nail technician did an amazing job at the design I requested as well as for my friend! However, 3 gems on 2 of my nails fell off within 24 hrs and within the next 3 days 3 of my nails already started to chip. I called to inform them and they said I could come in to get them fixed free of charge. On Thur, 6/9, they patched the chips and reapplied top coat to all the nails once. I asked if they could apply another layer to which they confidently said my nails are safe now but applied an extra layer to the nails with gems on them. The day after getting my nails fixed, they began to chip again with a whole chunk of polish preparing to lift off my thumb nail to which I keep pressing down to prevent it from lifting further. (I did not do anything with my hands out of the ordinary as Gloss Time claims in their message (view Part 2/3 image)).

Some background info: my past 8 gel manis from other salons never chipped for at least 1.5 months until my nails grew out then I had the nails redone (which Gloss Time probably thinks I am bluffing), so my only experience with gel nails is they should last for a while but these nails chipped the next day (my classic non-gel pedi is perfect though)-I noticed that the gel top coat brand they use is thinner than the other 2 salons' I've been to. During my "fixing nails" day, the male tech mentioned they noticed Asian clients prefer thinner nails but in my experience, my nails were not "thick" and never chipped.

Due to the 2nd time chipping, I sent Gloss Time an Instagram message to request a partial refund (I still wanted to leave them credit for doing the design well) and explain my situation (please view screenshot Part 1/3) to which I received an extremely hostile response (response on Part 2/3). The person who responded to me seems to have the impression that I'm "purposefully messing up my nails to take advantage of their service" and proceeded to make assumptions about my lifestyle. In this message you'll notice they complained that I was 1.5 hours late when in reality I was only 20min late. On 6/2 I had called 45min prior to inform them there was a 40min slow down on my route possibly due to the huge storm. Over the phone the front desk lady/my nail technician had been understanding even after I arrived.

They think I messed up the nails due to playing slots at a casino for an influencer collaboration they saw on my instagram story. However, I noticed my nail chipping before I stepped foot in to the casino. I didn't message them about it until they were open the next day. Even so, only the bottom of my clenched fist touched the button. I honestly did not expect hostility. I wasn't "demanding" a refund, I was "requesting" one. They could have responded they are not able to instead of insulting me saying I was "taking advantage of them" and assuming I'm a horrible person and there "must be a reason why you come to us".

Also they mention in their message (view Part 2/3 image) to me that they spent more than 5hrs on my nails when it took them ~2.5 hours on both my pedi and mani combined once they started on them and they took only ~30min for fixing.

I feel it is reasonable of me to be concerned about nails chipping the next day and I always stated my concerns calmly and very straightforward as the events happened.

My current opinion of Gloss Time is 1.They are great at nail designs but sadly in my experience they start chipping after a day for uncertain reason (maybe because of their polish brand) or maybe I'm just unlucky. 2. They blame and make negative assumptions about customers who share their concerns with them.

I just learned that after they made many negative assumptions about me and blocked me without giving me time to respond, they messaged my friend who I went to the salon with that day and spoke poorly about me to her...
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To business owner's response(s) below since he has updated his comment 3 times: He didn't seem to understand my message or read my timestamps. It hadn't been 2 weeks. He's trying to claim I harassed my nail technician but I did not? I think she did a great job with the nail design as stated above. The nails chipping the next day has nothing to do with her abilities, I mentioned above I think it has to do with the gel top coat brand.

I was on time for my appointment but had to wait 25 minutes to get my manicure. That is unacceptable.
Moreover, the manager was unapologetic and ignored my request for quick dry oil as they don't provide nail drying machines.
Finally, they neglected to inform me that $1.50 is added to your bill if you pay with a credit card.
Needless to say .... I won't be a returning.