Hawaii Landscaping

Hired this company in October 2023 to update our backyard. So much things went wrong from the very first day! First, we were told that they would get our approval before any work was to start, WRONG! Second, nothing they promised was received, especially the plants that we actually approved! Third, our sprinkler system hasn't been working properly since they've touched it. Fourth, we had to correct several things that we found not done correctly Or completely. We were told that this job would take 5 business days to complete. By the third WEEK, we could not continue waiting and told them to stop and we were done. We are still working on our yard correcting what they did.

They contacted me after I sent a request for service. I've sent three messages and they have not responded back. Totally blew me off. If this is how they communicate then what kind of service would they provide?

Expensive. Non negotiable. Unreasonable rates. Superior attitude. The secretary is above discussing the unreasonable rates.

I dislike leaving this type of review. However, others should know what I experienced and make their own decisions. The work done by Hawaii Landscaping was good. It was also expensive. I was willing to pay the price because the company seemed solid in its business practices. However, we received a call from their office telling us that the supervisor on our job had quit and they were no longer servicing our area. This phone call occurred two days before they were due to perform the next service. As a result, we have been left in the lurch and have been diligently seeking another landscaper. Poor business practices in my view.

Hello Courtney. This is is Candy's husband Dean. I was the one who spoke with your employee when our service was cancelled. I confirmed the August 3, 2022 noon appointment by responding to your text on July 31. At 8:30 am on August 3, 2022 I received a call from a male employee telling me that your employee who oversaw our area had quit and due to the distance and price of gas the owners had decided to immediately discontinue service. I mentioned the confirmed noon appointment for that day and was told there was nothing on the schedule. I said this was very short notice and could the the confirmed appointment be honored to give us some time to engage someone else. Your employee said he would call the owners and then call me back to let me know. No call back was received. Your reply comment that options were offered may possibly be true for some clients but I was not one of them. I was simply told 3 1/2 hours before the confirmed appointment that you were canceling with a promise of a call back that did not happen. Other customers may find this action acceptable but I do not.

We needed to "rehab" our landscaping and called several local companies. HI Landscaping promptly set an appointment with us. Kerry showed up on time and listened to what we wanted and gave us his ideas as well. We were promptly provided with a detailed estimate within our budget. Kerry spent time with us at several nurseries to understand what we liked or not for our yard. His crew arrived as scheduled. They were polite and worked hard, cleaning up the site before leaving each evening. They finished our yard, including changes we requested mid-way, within the time promised. They fixed all the irrigation issues our yard had and the finished product looks great! We are very pleased. Kerry took time to walk through the care each plant needed as well as the irrigation cycles. Some reviews say they are pricey; however, we believe you get what you pay for. In this case, creative design, timely service, professional and hard-working crew, and landscaping we are very pleased with.

Hawaii Landscaping is dependable for showing up. You go over everything with Dylan that you want the company to do and they end up doing basically mowing, edging & blowing, none of the other work you need done, all for $200 an hour. And when you want gardening only 2 times a month, they put you on bi-weekly and say they can't schedule for 2 times so they can charge you more. Some of the employees give you attitude when you're telling them what you want done, they say Dylan told them different and they have limited time. Unfortunately their attitude is they're going to do your gardening their way and they're very slow. I would never recommended Hawaii Landscaping, so over priced and you do not get what you want.

I have a coffee farm and irrigation issues are non-stop and can be extremely expensive. I called Hawaii Landscaping near their closing time on Tuesday, told them what I needed and they had their person on my farm by 8 AM Wednesday. We uncovered a much bigger issue midway through the job and Dylan stayed with it until everything worked perfectly. I have gotten used to people in Hawaii not showing up on time, if at all, and often not wanting to do what is required to complete the job. Dylan is by far the best irrigation guy I have ever used and will be the only one I use in the future.

Service just hasn't been the same since the business was sold. We've been very disappointed and did not receive any communication from the business in response to our complaints. We have taken our service elsewhere, sorry to say.

I actually wasn't looking for a landscaper, just needed some trees trimmed. These guys happened to be working on the yard next door to me. Just out of curiosity I asked if they'd
be interested. They got it done the very next day. Since then they have done a landscape
"make over", fencing, irrigation, and even a beautiful raised garden! Yes, folks...they do so
much more than just landscaping! Kerry and his guys are fast, very friendly, organized and
very professional. They know what they are doing. I am so pleased with their work and highly recommend them.

The service is unmatched. They always do a professional job and our yard looks amazing all the time!