JE Heating & Cooling

Unreliable......spent $8000 on a new system to be repeated blown off and ignored when minor issues have occurred. he was highly recommended by a friend and I am trying to figure out why. This past Wednesday, he was a no call no show to look at the water leaking into my air filter compartment. I had called about this problem before Christmas.

Eric came highly recommended from my regular handyman so I had no reason to doubt nor mistrust his multiple diagnoses of my furnace issue. After the initial visit, diagnosis and "repair" on 10/20/2022, I subsequently had to reach repeatedly with nearly no follow through on his end. My furnace issue was not resolved and I continued with the same issue I paid $600 cash for in full. He then made numerous appointments to get to the root of my issue only to pull several no calls , no shows. When he finally returned in January 2023 he apologized profusely for his unprofessionalism and it then turned into a guessing game and by this time he had misdiagnosed my furnace issue 4 times. He has blown me off as a customer since 10/2022. I have remained patient and kind up until the last no call, no show on 6/6/2023 which is when my patience ran out. My furnace issue was NEVER resolved and I am now having trouble with my air conditioning unit. I do not recommend this man. He has exercised poor customer service and left my furnace is the same condition he was paid to repair. I did file a complaint with the BBB.