Kelly McKerahan, DO

Dr. McKerahan is awesome! Both my husband and I are his patients. He literally sits down at your level and listens to what you have to say. His professional but down to earth. My first visit with him was on St. Patrick's day, and he greeted me with green highlights in his hair and a fist bump.

He also works closely with specialists in the area and refers his patients in a personalized and thoughtful manner. So glad we found Dr. McKerahan.

It was my first time at the office, I actually thought the office staff was very helpful. Every time I called or left a message, I was called back and received great service. It's the Dr. I have an issue with. I came in for an extremely sensitive issue, needed a refill on antiviral & pain medication given at the ER and a referral to see an OB...he made me feel like an addict for even asking about a refill on the pain medication and just seemed arrogant in the way he spoke to me about it. There was no exam done and he did not ask the severity of my issue nor did he ask whether or not I was working or what I did...I work for myself and have been off work since Saturday due to being unable to walk, sit or stand for longer than a few minutes (I'm hoping to be back by Monday) I also can't care for my 9 week old and have had to have family with me also since Saturday. I'm a chronic pain massage therapist and holistic wherever and whenever possible. My pain is an 8/10 and CONSTANT. I have done everything I can at home to ease the pain...it's not enough. I just need to get better and get back to work. He was presumptuous and condescending with poor bedside manner. I don't recommend him as a PCP and I obviously won't be back. I'll probably end up back in the ER for something stronger than the Tylenol extra strength he suggested.

Went here twice. First visit went ok. Second visit I had to walk out. To get a referral for mri of hip I was being FORCED to get an annual exam. You can not with hold medical care because you want to preform an annual exam. I reported to insurance and medical board. Time to find a new doctor again.

Dr. Kelly McKerahan's staffs provide very poor service. They are rude, and unprofessional. They do not want to serve minorities and Dr. McKerahan's staffs discriminated against me (I have an accent and with an Asian last name).
In January 2023, I called to set-up an appointment for a physical check-up. The Clerk that answered the phone at the extension 101 (Appointment Line) told me to go on the website to fill out the New Patient Form, and then call back to set-up the appointment. I did the Pre-Registration, and then called the next day to set-up the appointment. The same Clerk answered the phone, but told me that she had to call my health insurance first to verify my eligibility, and she would then call me back to set up the appointment. However, the Clerk never called me back. I did not hear from her, so I called back several times, but all I got was the answering machine at extension 101. On February 15, 2023, I finally dialed extension 105 and asked to speak to the manager, but the Clerk hung up on me. I tried to call back, but the Clerk would not answer the phone. I have never encountered something like this before. Dr. Kelly McKerahan's staffs are rude, behave unprofessional, and blatantly discriminate against minorities.

it is never easy to leave a negative review for a business, but when your left no other choice & it is the best interest to warn other potential patients so they never experience what you've had to go through in the last three weeks then you take the time to leave the review!!! Even more so when it pertains to the medical field! Unfortunately, this doctors office has gone down a lot in the last two years. I know every doctor office has changed and everyone is super busy and people are getting more sick, but with that being said I have been trying to get into the office for a very important appointment after already going to urgent care and emergency room (since MY DR won't call me back) and when they do it takes over 48 hours for them to return your call. The staff is not patient, nor polite, extremely rude, and a little condescending when you're trying to explain what's going on. Once they actually make the call back they have the wrong information and all they can say is we have to talk to the doctor and then we will call you back so you are stuck WAITING again. Here we are now three weeks later & still waiting!!!!!!! Forget it if you have to call for a refill or are really I'll!! Leaving this Dr KM office and will never look back!! hands-down the absolute worst experience I've ever experienced in any doctors office in my 30+ years! The GOOD news in all of this is I found a new doctor in the same network and I have an appointment TODAY and I was able to make all of this happen in less than 24 hours!! Thank goodness for the good ones that are still out there!

I have been with Dr. Kelly McKerahan for over 10 years now and in that time him and his staff represent the old time television shows of the perfect family doctor. He treats me like a important family member at each visit and spends time making his patients feel completely informed. . .

Another regular example is when he reaches out to other medical professionals, the treatment and costs are always astoundingly reasonable.
He's an all around good guy!

Respectfully,

Clark D. Pace

Dr. MCKERAHAN has been my primary care Physician for over 15 years, he and his staff are absolutely wonderful. A transplant from Orange County, I had a hard time for the first few years finding a Doctor that I connected with. Dr. MCKERAHAN now also sees my husband and children.

I went in for Opus Plasma Laser treatment. A non surgical facial treatment with minimal down time. Increases collagen and elasticity in the skin. Omg!!!!!!!!! I look like I slept well, much younger and minimized my wrinkles . I feel so pretty and could wrk next day!

Dr. McKerahan is a fine doctor. If one could work directly with him, all would be okay.

Unfortunately - there is his staff. The are a nightmare. They don't answer the phone. They don't return calls. They don't communicate. They are EXTREMELY RUDE and seem to know little if anything about medical questions/concerns. Just a bunch of rude remarks and blank stares. Always. For years. It has NEVER changed. Horrible staff. Kind of unbelievable actually, as this has been going on for a long time with no change. That's where Dr. McKerahan is to blame. By going with this rude staff - the face of his office, he is saying his patient experience means nothing to him.

I was recently diagnosed with a heart condition where by it is important I monitor my blood pressure. Very important. I was at the grocery store and checked my pressure with one of those machines - and it came up very high. I was concerned, but thought the machine may be off a bit, so I went to the doctor and just asked if they could quickly check my blood pressure. They said no, you don't have an appointment. I explained the situation and that it would only take one minute, and they rudely said, NO, you don't have an appointment. Go to the emergency room!: I said, can't you just check? The emergency room co-pay is $200 and that machine at the store could be wrong. It will only take a minute! NO, YOU DON'T HAVE AN APPOINTMENT! PS - There was NO ONE in the lobby. Not a soul.

Uncaring, robots, no compassion, and unknowledgeable staff. Extremely incompetent. A nightmare.

I'll NEVER go back.

Although we love Dr. McKerahan I've got to give the office a One-Star. I'm not sure if Dr. McKerahan is actually as busy as the office makes it seem or if they're just too lazy to take on more patients per day since the few times I've actually been able to see the doctor there's been only one or two other patients in the office.

It seems like EVERY TIME I've tried to make an appointment, the doctor can't be seen for at least a week or two. It doesn't matter the time of year or the urgency or the appointment, the office staff is short on the phone and quickly tell you there aren't any appointments available for at least a week before you can even tell them why you need to see the doctor.

We're originally from Orange County who has not only the best medical staff but you get seen within a day or two and immediately if it's an urgent matter. It could be that we're just used to that type of service, but needles to say I'll be looking for a new doctor for my entire family because this isn't cutting it for us.

So if you're looking for a great doctor and can foresee an illness 2-3 weeks out, try Dr. McKerahan, otherwise find someone else.