Lambert Plumbing & Heating

At no time was the technician/servicemen, or the dispatch lady discourteous, I have been using Lambert for 15 years for plumbing as well as heating maintenance. A recent encounter however informed me that management has pivoted to a new business model. Accordingly I am dropping the rating.

During a scheduled forced air furnace service, the technician informed me that the belt had cracked. I asked to have it replace since he was already here. He said that they do not carry parts in the van. I was surprised as I was not asking for a new water heater or new furnace; I was only asking for a belt that weighs a few ounces in a box smaller than a frozen pastry puff box. He said I needed to have the office arrange another visit. So this otherwise 10-minute job (or less) required another appointment. The official line while making the new appointment was that it was not possible to carry all parts on a visit.

In addition to the first $220 maintenance visit, Lambert invoiced me for a $194.25 belt replacement, on the justification that parts like belt are not carried in the van on a maintenance visit. The front line person on the phone later admitted that it should be billed as a return rate instead of a first call rate. Regardless, I still have to spend an extra ~$130. I find it very inefficient for the customers in terms of time, very expensive to pay for another hour's rate for an otherwise 10-minute job and I find the extra billings accruing to Lambert to be 'fake' economic activities. We are all poorer for this.

Updating my previous review based on several more great experiences with Lambert's. These folks are just aces: Their dispatch and customer service ladies are super nice and accommodating, service is prompt, every plumber who's ever showed up has arrived right on time and been lovely, quick, and efficient--and their pricing is totally reasonable and fair. Highly recommend this great local company, they have become our go to whenever issues arise!

I was pleasantly surprised by this company nobody looks forward to getting plumbing done! But as soon as I answered the call from Jack I knew I was in good hands! He was incredibly professional knowledgable and so incredibly clean!!!! He left the place spotless! Jack used new clean drop sheets and booties! He understood the importance of being extra carful and clean especially when a loved one in the family was struggling with an illness that is taking toll on the immune system. Thank you Jack for your kindness efficiency and knowledge during this job! If I EVER need a plumber JACK IS OUR GUY! I highly suggest you ask for him!!! There is no job Jack can't handle! Five stars again and again!

Typical bill inflating, the first thing that comes out of their mouths on every point of contact with Lambert is the price: $140 for the first 45 minutes, $98 per hour each our after. When they tell you costing as quickly as saying hello, you know their agenda.

Most of the positive reviews on Google are for plumbing issues, which are more B&W so I think it's a lot harder to pad a bill by deliberately wasting time than it is for fixing something like an AC heat pump.

The young asian kid that came here did absolutely nothing for the first hour other than look at the unit and check the temperature. He told me within the first 30 minutes it was low on freon, but still didn't get moving on filling it for another 40 minutes.

When he eventually started filling it, the actual time was about 35 minutes. He was at my house for 150 minutes total, I think about 15 minutes of that was writing the bill, and billed me a total of $336 just for the labour alone.

I understand that things take a little time to assess, but I was absolutely charged for 3 hours to do at most at most a 2 hour job.

All that was done was giving the unit 3 pounds of freon. That was the repair. I was billed $402 to top up the freon, which took 35 minutes.

In most jobs, the goal is to determine the issues as quickly as possible and fix them. With Lambert it's clear the agenda is to drag things out as long as possible to get into another hour's billing period.

Maybe for plumbing, but never for AC repairs.

Had a great experience with Ryan despite the frustration in dealing with warranty issues and multiple wrong shipments from Delta for our touch faucet. After 3 mistakes by Delta, Ryan convinced them to give us a new faucet which they refused me when I called in.
He dealt with the Delta ordering and call ins when they shipped the wrong things. I appreciated his patience and advocacy for our needs.

It was time to have my furnace inspected after three years of just letting it do it's job. I did a quick search, and decided on Lambert. I couldn't be happier. Their technician arrived promptly and after I quick orientation I let him do his job. He was pleasant and obviously knowledgeable. I had only one request and I got the help I needed - I wanted a higher temperature setting on my boiler. He raised the temp and then patiently showed me how to make future changes. He also gave me good advice about where to find the unusual sized filter needed by my furnace. I'm totally satisfied and I would use them again in a heartbeat.

I contacted several plumbing companies online via email, none responded in a timely fashion except for Lambert. We had a toilet issue and they dispatched someone right away, a very pleasant young guy who fixed it on the spot within the hour. Their prices are fair, however, I'm sure if you shopped around, there might be some other places that are cheaper out there but for me, I prefer to pay for quality service, peace of mind and a guarantee that if something goes wrong, they will come back and fix the issue. You pay for what you get!

Nick came to service our gas fireplace today. We were very pleased with the service he provided as well as his pleasant manner. He was punctual, courteous and professional. Nick called before arriving to let us know he was on schedule and, once there, he thoughtfully removed his shoes. He explained what he was doing as he serviced the fireplace and gave us peace of mind by showing us that his instrument detected no leak in our gas line. As a new mother I'm happy to know our fireplace is in good working order and the air in our home is safe for our five week old baby.

The service help on the phone were helpful, it wasn't til I actually had to deal with the plumbers where the red flags came up.

First visit, the plumber came to see what was wrong. He said he would return in two days to replace the faucet.

Second visit, we waited and he never showed up. We called the office and they said there was a mixup. They set up an appointment for another day.

Third visit, the plumber replaced the faucet. It was working well, but an hour or two after they left, there was no pressure.

Fourth visit, the plumber came again to fix the faucet.

We were charged just over 500 dollars for this fiasco. Two hundred was for a new faucet.

What a fiasco.

Anybody else recommend a better company?

I called Lambert Plumbing to have several issues (blocked toilet, leaking faucet and sinks that didn't work) repaired at a condo unit. Their tech Brandon arrived on time, worked quickly and knew what he was doing. He got everything done in under an hour and the charge was reasonable. I would use Lambert again.