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Review Highlights
“Chris responded very quickly to our emergency after getting locked out of our home late Saturday evening.” in 26 reviews
“Will use again when needed Personable polite quick response and reasonable price!!” in 7 reviews
“I had a great experience with the rekeying of all the locks in my new home.” in 2 reviews
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About the Business
Business owner information
Chris and Lisa B.
Serving the city of Richmond and surrounding counties, we are a locally owned, licensed, and insured locksmith company offering lock installation, lock change, car door unlocking, and rekeying for homes and businesses. We make keys for houses and businesses only. With more than 16 years of experience, we continue to provide timely services without sacrificing quality. We take pride in having a "one price complete service," which indicates that you will only have to pay the exact amount provided in the quote. Our experienced staff provides rekeying services, installation, repair or door lock changes for both residential and commercial as well as making keys. Specializing in locks for your home, we can install the right locks to keep it safe from potential burglars. Hire Lucky Lock & Key for an affordable solution to your locksmith needs.
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Recommended Reviews
Overall rating
51 reviews
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- Sylvia B.Richmond, VA081Jan 28, 2024
I will 100% be returning to Lucky in the future. Chris was thorough, timely, and very friendly. He asked for photos of the door knobs in advance so that the new ones (and dead bolts) would match. And they did! Chris also advised about a vintage fixture that I was dying to keep in use. Overall, the service was wonderful. I won't go anywhere else.
Helpful 1Thanks 1Love this 1Oh no 0 - Jeff M.Richmond, VA116Apr 23, 2023
Personable polite quick response and reasonable price!! Will use again when needed
Personable polite quick response and reasonable price!! Will use again when neededHelpful 1Thanks 0Love this 0Oh no 0Business owner information
Lisa B.
Apr 24, 2023
Thank you for your business and great review! Glad we were able to help and look forward to helping you in the future if you need us!
- Mark O.Richmond, VA013Apr 19, 2023
Bought a new front door and needed a new lockset installed. Lucky Lock and Key got right back to me with a very competitive quote and showed up on time as promised. A seamless hand-off as the door installer had literally just finished the install.
Lisa was great to work with on schedule and Chris was diligent in his work, and cleaned up after he was done, leaving area very clean. It's not every day that you install a lockset. Glad to know there are companies like Lucky Lock and Key that do professional, timely work and are respectful of your house.
Highly recommended!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Lisa B.
Apr 19, 2023
Thank you for your business and the great review! Glad we could help.
- Hassan I.Marietta, GA22121Aug 8, 2023
Highly recommend. Showed up promptly at requested time. Quick diagnosis of the issue and refused to charge me for taking a rusted out lock off my storm door which took some effort. Will be using them again for sure.
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Lisa B.
Aug 8, 2023
Thank you for your business and the great review.
- Megan H.New York, NY2035341Apr 21, 2023
The only locksmith I trust. Repeat customer (old house!). Super fast service. Lisa and Chris are both so nice to work with.
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Lisa B.
Apr 22, 2023
Thank you for your business and the great review! Glad we could help you again.
- Mar 16, 2021
We called Lucky Lock & Key on a Monday and were able to schedule an appointment for the very next day. Super nice folks on the phone.
Chris from Lucky Lock came out and rekeyed several locks of ours. Each lock was meant to be keyed to keys which were color-coded. Chris got everything right on the first try. He came on time and was a pleasure to work with. Their rates are comparable to other locksmiths in the area, so no complaints there either.
Would def use Lucky Lock & Key again.Helpful 0Thanks 0Love this 0Oh no 0 - Keith D.Midlothian, VA46578Jan 21, 2022
After purchasing a new home, we reached out to Lucky Lock and Key for a whole property rekey. Lisa was so helpful when discussing cost-saving options and the unique needs of our home. The technician was on time, professional, and clearly an expert at what he did.
We recommend Lucky Lock and Key and will keep them as a trusted vendor moving forward!Helpful 1Thanks 0Love this 0Oh no 0 - Oct 10, 2020
Wow... if you want quick service, Chris is your guy. First of all, super responsive through the Yelp app quote feature! Thank you!
I manage a rental house for a friend and we needed to change the lock to get the rental turned over and he was able to come out on Saturday. Our appointment was at 1. I got there 12:55 or right around and he was already there! No joke, looked at the clock when he left and it was only 1:03!!! Probably the quickest service ever. Got the dead bolt and doorknob lock rekeyed and he provided two new keys.
Thank you so much again, we will definitely use Lucky Lock & Key again!Helpful 0Thanks 0Love this 0Oh no 0 - K A.New York, NY12Feb 13, 2023
Chris was great. He was on time, friendly, got the job done in a timely manner and answered all my questions. The price quoted was very reasonable and the service was excellent. I would definitely call Lucky Lock & Key again and highly recommend them.
Helpful 1Thanks 0Love this 0Oh no 0 - Kate H.Manhattan, NY018Mar 28, 2023
Found myself locked out of my house after work one day and Lucky Lock came to the rescue. Not only did they show up in less than 15 minutes but the service was quick and easy. The tech was friendly and extremely helpful. Hopefully it never happens again but if it does I will call them back time and time again!
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Lisa B.
Mar 30, 2023
Thank you for your business and the great review! Glad we could help you.
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