MINT dentistry | East Houston

One of the BEST dental offices I've ever been to! Everyone was so kind and gentle throughout my entire visit. I felt so welcomed. And the free whitening trays were a plus! I will definitely be back every 6 months.

Very Disappointed. Been using them for cleaning about two years. I went in this time because one of my teeth felt broken. I told the dentist knowing my wisdom teeth needed removal I opted for removal instead of repair. I thought was my last tooth was broken but it was the wall of the one next to it. The dentist viewed my mouth, heard my reason for the visit when ahead and extracted the last tooth leaving my broken tooth unattended or me informed. After a couple days during the healing process (I got stitches) I realized I was still feeling a serrated edge and bleeding. I went back to their office and discovered they extracted the tooth that was not broken or needed urgent attention.

It's been 4 days since my return and I was promised a call regarding the situation, to date none was received. My tooth issue was not resolved and I am out over $300.

Dr.Jones and the whole staff. especially the front desk staff at Mint was great! It felt so welcoming being there. The visit went great and I will recommend people to come here!

My husband went there for a cleaning. They have a special discount plan they sell you on. Seems like a good deal at first, till they throw the punch line, sort a speak. He told them if it was over $200 to forget. They came back at him with a $400. Price for cleaning and he said, we are outa here. So to say least he did not get a cleaning, which they were refusing to give him anyways, they said he had too many cavatities.

I'm a bit annoyed after today's visit. First off, I received a text message to confirm my appointment 2 weeks from the date of the appointment. I didn't recall scheduling the appointment so I called to figure out why it was set. The answering service picked up because it was after hours. The gentleman who answered detailed that it was for my routine cleaning and that it was automatically scheduled for 6 months after my last cleaning. Okay, no problem, I could use a cleaning so let's keep the appointment. He confirms the appointment and we disconnect. I get another text message confirming my appointment a few days prior to and I confirm.

The day of my appointment, I arrive about 5 minutes before my appointment to get checked in. I'm greeted with that awesome, enthusiastic MINT welcome and I approach the counter. The nice lady asks if I'm coming in due to pain and I reply no. She then asks what the appointment was for. I said I believe it's for a cleaning. She then tells me that she has to verify with the insurance department to see if I still have benefits remaining to use. Hmm. Okay. I wait about 30 minutes before I'm told I have used all of my insurance allowance. What annoys me the most is that she says in the notes it says I was called and notified about the insurance usage. What?! I NEVER received a call! Nor was there a voicemail if the call went unanswered. If I had, I wouldn't have wasted 30 minutes of my day waiting to confirm the insurance usage. Doesn't make sense. The nice lady then proceeds to tell me that some people choose to still pay out of pocket once the benefits are used and how they would never turn someone away. Totally understandable, however, my choice was taken from me and my time was wasted. I would not have chosen to get a routine cleaning that I didn't need if I had to pay out of pocket for it. Communication is everything and my time is valuable.

I don't know MINT. I don't know.

I should've made a review from the first time I became a patient here in 2018. I apologize for the delay. The service here has been consistent and the experience has been amazing each time I go. I appreciate the quality of work and the care that goes into each procedure. I came here on Friday during the pandemic and the safety measures and communication that I received from the staff was great. I know it's difficult to work under these conditions and the staff was completely positive and made me feel comfortable the entire time. Kudos to this team! You are all amazing!

Visited this dentist today and was absolutely disappointed. In my years of visiting the dentist, never have I had a dentist say he didn't know whether or not to proceed with replacing a broken porcelain cap without getting the advice of a specialist.

Dentist said, "I'm not sure if you'll need to have another root canal or not so, I'm going to refer you to our specialists. They will probably say you don't need one, but just in case they do you can reschedule to have the temporary and we'll schedule the permanent placement sometime after that."

My insurance doesn't required a referral, I chose the plan specifically NOT to have to be referred and run around Houston trying to get dental work. I see this practice as insurance scamming; doctors referring patients for unnecessary medical treatment. Not to mention the inconvenience of scheduling, copayment, and travel to another dentist just to be "possibly" told that the mint dentistry dentist can proceed will replacing a broken porcelain cap?!?!! This practice typically targets low socioeconomic clientele that would not question the practices of a licensed medical professional.

Unacceptable practice of utilizing an outside source. What's the point of having the dentist if he can't identify if a root canal is needed? Should have just made the appointment with the specialist, but the work still would not have happened today. DO NOT fall for the gimmick known as Mint Dentistry, they advertise "a one stop shop". False advertisement.

I walked out before they could pretend to do anything to my teeth. They offered me a $50 coupon, but I wouldn't let them clean my teeth for free after that experience.

Leila, Halie, and the entire staff were friendly, patient, helpful, and honest. I can't wait to return for my next cleaning! Great job guys!

Went to mint dentistry today, knowing I needed a root canal (in excruciating pain) but expecting to just get an xray, cleaning and a future appt. However, Kimberlie agreed to take a look tee if they could help me TODAY. We all agreed yes 'LET'S GO FOR IT '. Dr Jordan did the work with the assistance of Shawn. The procedure started out simple but ended challenging. BUT Dr J and Shawn walked me thru it. (Shawn even let me beat him up a little). It took a LOT of jokes and 'are you ok's'. Plenty of consoling. To help out with already hecked afternoon, Dr Kimberlie finished us up. Oh yeah the dental hygienist, although over worked, was still so nice and attentive

Now that front desk is a whole nother question.

But I would definitely recommended going to Mint

Today was a very amazing day with the Mint Dentistry staff. I was able to take care of my dental needs and be served by some amazing women. Everyone was pleasant, friendly and very professional. I surly will be back to visit them. Thanks Ruby and Hailey