MT Nails

Belle's work on my pedicure was simply outstanding! She radiated warmth and charm, making the entire experience feel personal and welcoming. I opted for a striking red color for my toes, which turned out beautifully. The price of $62 was a bit steep, but the exceptional quality and Belle's delightful company made it a worthwhile investment. I'm already looking forward to my next visit!

Absolutely horrible customer service! MT Nails lost my business - I will never go back.
I have been going to MT Nails every 3-4 weeks for 2+ years now. I spend $60-70 every time I am there and have been a good, easy going customer over the years.
I was in last week for a Dipping Powder Manicure and a Deluxe Pedicure (spent $100+). I accidentally left my Stanley water bottle on the front desk. I realized this shortly after I had left and called the salon within 10 minutes of leaving to ensure they would hang on to it for me and keep it in a safe place until I could pick it up. I was out of town the rest of that week and was not able to get there over the weekend. I called the salon on Tuesday afternoon and apologized for not stopping in yet. I let them know I would stop in Wednesday afternoon. I also asked that they confirm they still had it - which they did. They told me it was still there and it was no problem that I had not been by to pick it up yet.

I stopped in Wednesday after I got off work. When greeted by Melody (who from my understanding is the owner of this salon) I mentioned I was just stopping in to pick up the water bottle I had left and previously called about. She was immediately dismissive and said, "We put things like that over by the door". I walked over by where she said and noticed it was not there. I circled back with Melody and mentioned I did not see it. At this time I also asked why they would have left it out by the door in the waiting area where customers sit and are constantly coming and going. Why wouldn't they have put it somewhere more secure? I mentioned putting it in the back room or under the front desk - her reply was "we don't have room". This to me seems absolutely ridiculous.

She continued being rude and short, barely even giving me the time of day. It was very apparent she did not care and was not going to be helpful. I asked if it would have been moved or put somewhere else and if she could look around or check with her staff. She seemed annoyed that I was asking for additional help but got up anyways, walked around for maybe 10-15 seconds and then sat back down reiterating that they would have put it by the door.
She then said, "You called last week - it was here last week" to which I responded, "Yes, I did call last week but I also called last night and someone told me that it was still here". I mentioned I knew she was the owner, I had been a loyal customer for several years and I felt like I was receiving very poor customer service. She said, "What do you want me to do?". I said "Idk I guess replace it" - she responded by saying, "No we wont do that".

At this point it was clear the water bottle was gone and she was not going to be helpful. I told her that she had lost my business and I would never be back to which she replied "okay, that's fine".

As I was walking out another customer who overheard the exchange came to my car and mentioned she was appalled by how I was treated by the salon and Melody (the owner). She mentioned she was not surprised but that she could not believe how they handled the situation and how rude Melody (the owner) was to me. She said she thought I was very reasonable and fair about the situation and that the lack of customer service and common courtesy was appalling.

At the end of the day I realize the salon cannot be responsible for lost or stolen items but based on the circumstances of this situation I do feel as though the salon is somewhat responsible. I feel as though it was the responsibility of the salon to ensure the water bottle was at the very least moved to a secure spot and would not be mistakenly picked up or stolen by another customer.

I am less concerned with a $50 water bottle and more concerned with the principal of the situation and the horrible way I was treated. I am in sales and a large portion of my job deals with customer service and I can't imagine ever treating someone this way or handling a situation like this.

If Melody would have made any effort to right the situation (discount off my next service, gift card, complimentary pedicure, even given a genuine and sincere apology) I would have been agreeable and continued to give this salon my business but the blatant disregard and care for my business and money is the reason I will never return.

I don't regularly see Melody for my nails but while at the salon over the years I have overheard her be very rude, short, dismissive, aggressive and disrespectful to other customers. I would urge anyone looking for a nail salon to look elsewhere! Give your business to someone who appreciates it!

There are plenty to choose from in the area - I will be checking out Angelish right across the highway. I have heard amazing things!

I figured I would also list a few others in the same area for convenience:
Miley Nails & Pedicures
Tips n' Toes Woodbury
Gossip Nails
Mia Nails
Daisy Nails & Spa

Place was nice but the nail tech didn't make any conversation with me and wouldn't let me get what I wanted to get for my nails. I wanted a plain color because I didn't want to pay extra for a design and she wouldn't let me get a plain color and she was saying it was boring and not "fun". When she was doing the nail length I wanted short nails but again she didn't let me get the length I wanted. She said "no because when I file it'll get shorter" so I said okay because thought they knew what they were doing. They didn't do the right design I wanted and at the very end she made me pay extra for the design I didn't want and she made me pay extra for the "long" nails. She wouldn't let me tip on my card and made me wait 20 minutes for Venmo to load. Overall a terrible experience and would not recommend.

This is my third time visiting MT nails in Woodbury. It's a really nice place in the inside. My favorite part is the massage chairs. It's very clean and the nail techs are friendly. However, the pricing seems to be inconsistent, I've been charged both high and low for basic gel nail pedicures (the only service that I have been going to MT nails for).

Yesterday, I made an appointment to get my toes done and there was a bit of a wait because there were lots of people getting their nails done. Understandable, I can wait. I then get my toes done and I leave the place and realize one of my toes wasn't even fully painted... uhmmmmm what???? If you look closely it's actually laughable. Nail techs there need to do better if you're going to charge $50+ for a BASIC gel pedicure. If I looked closer at the salon I would have had the tech fix it immediately. See photos below...

Overall, 3 stars. The pricing and service need to be more consistent. I don't rush you to do my nails, don't rush while doing them. Period.

so disappointed owner doesn't fire this nail tech. I was lucky and had good ppl. my granddaughter was not so lucky. her pedicure was done about ten minutes before me. then she was having acrylics put on. by the time my pedicure was done, followed by my dipped manicure, she was just starting to get her tips put on. why? because this person was texting her boyfriend the entire time. she had her tablet next to her snd was watching it more than watching what she was doing. must have been owner who came in because then she moved her tablet to her lap. I told my daughter to take her other daughter and leave snd I would wait. I waited almost 40 minutes more for her to finish. more texting the entire time. either do your job or taje the day off if you can't be apart that long. yes it was boyfriend because granddaughter saw the 'hey babe' and other things

Had a gel manicure with "Gina" today. Very sweet woman and took her time with me. I was relaxed in this salon and didn't feel rushed at all. The shop is clean, quiet and organized. I will be back!

Shop was nice. I was a walk in and got in right away for a pedicure. The nail tech didn't use a liner in the bowls like others techs were using. I didn't see where she got her tools but saw that she didn't clean anything and brought it to the next customer. There was an upcharge for removing gel polish which I have never had before. Sped through the pedicure, then didn't put a top coat on as she had another client waiting. Wiped the oil off my legs and feet and then left them wet and told me I was done. I probably won't go back due to the cost and unclean practices.

Lovely decor! However, the way I was treated today I will never go back. The nail technician that did my pedicure was extremely rude - she would throw back my foot when she was done working with it and it went on and on throughout the pedicure. It was not enjoyable. As my gel was done being under the light she was annoyed with me and said you curled your toes..

When I went to pay the owner took my name, told me to swipe my card and walked away. She did not say thank you or goodbye. Unfortunately. This will be my last time at this salon.

I got my lashes done and the NEXT DAY, all of them have fallen out. I didn't sleep on my face. I avoided water. My eyes are clearly still burning from the lash glue. Almost all my lashes have fallen out. I was crying and saying my eyes are burning during the appointment and thought maybe it was just because it was my first time. But no, eyes are still red and burning. This is ridiculous and uncomfortable for the amount they charge. My eyes are itches from the lashes being on my skin and heavy. I can feel every time I blink the hardened glue. This morning I am left with barely any natural lashes, and a waste of a lot of money.

Wasn't the worst service. They went so fast and didn't even scrub my feet good I still had dry skin when I tell you they took 15 mins for a $50 service. Nails had no shape to them and they obviously don't know how to paint nails either because it was all over my skin ! literally don't go here not worth it.