Mullinax Ford of West Palm Beach

if you go to mullinax ask for buddy rackley
nice, friendly and fast!!!
best sales person i had in years
i bought a truck from him last saturday
and will call him on his cell before i come back and buy a car for my kids soon
thank you again buddy.

Do not buy a used vehicle from this company. I bought 2 new vehicles in the past with no issues.
A few months ago I bought a used vehicle trusting that the $12,000 I spent would have been well spent to have a city car for errands etc.
I drove this car for less than a 1,000 miles and already have a major repair! Also The salesperson did not follow up on a few concerns about the car before I had the car break down.
At this point I don't think I would even recommend them for any vehicle at all when they don't follow up on our concerns.
They seem to like the sale but not the follow up. Not a good way to get repeat business !

Had a wonderful experience with Tania! She helped me over the phone and had everything ready for me for Sunday when I finally came in. The whole process on Sunday literally took less than an hour. I walked out with my awesome new car. Thank you for everything!

Buyers beware


I ordered a new super duty back in October 2022. The truck hit the lot . they never called me and told me it was on the lot They're very greedy they were supposed to sell me the truck for sticker mark they wind it up wanting 5000 over sticker from me. Then I go online and see the truck for sale 11,000 over sticker and when I called up they acted crazy looking for my truck but later on found out they sold it
ComPlete rip off.

Look at the photos you can match the vin#

June 5th 2023 my 2019 F250 supper duty truck would not start. I had it towed to Mullinax for WPB to have it repaired under warranty. I was informed
Monday the 12th 2023 that a new fuel pump was installed. (this is the third fuel pump, two were installed at a different dealership) The truck started once then would not start again.

Tuesday the 13TH 2023 I was informed that the technician caught my truck on FIRE. I went to the dealer ship that day to see the damage. It was extensive. I do not want to have it repaired because of the damage.I was told that I would be taken care of. I just want my truck replace for the same truck.

Wednesday the 14th the sales man contacted me and told me he would sell me truck for 76,000.00. I built my truck on fords website and it was 66,185.00
At this point they just want to make a sale and not take care of there client.
I would be happy if they would at least sell me a truck for what they pay for it. Not try and make a profit of a mistake they made.

Searched all over my entire home state of North Carolina and could not find a Maverick Hybrid. Literally called every dealer in the state. Was headed to Florida to visit family so called every dealer along 95 on the way down. Found one in Weston and West Palm and the Weston one sold before we got there. Called Curtis at Mullinax West Palm and he got us all set up for the transaction via text and connected me to financing which offered a deal better than my credit union. Held the truck for me for the day until I could drive there. Did not take too long to do all the paperwork and run through the vehicle. Zero pressure for additional sales from Curtis or the guy who helped us out in financing. Truck was exactly as described and exact price I expected. Would definitely buy from this dealer again if we needed to buy out of state again. They have "no dealer fees" but they do charge some market adjustments on extremely hard to find vehicles (like the hybrid Maverick which had a $3k extra cost). Was willing to pay it though to not have to wait over a year to order one. The market adjustments in my home state are $5k. Truck is still a really great deal even with the adjustment. I'm averaging well over 40mpg! Thanks Mullinax!

Worst dealer in south Florida

Avoid them

Good prices but terrible follow up

Pay a little more and go to a dependable dealer

Service department, Josh and service manager could care less

they treat you like garb...

Dealer wants the sale and them could care less

waited two weeks to get service and was told too busy to fix the problem that day

While the sales side was a breeze when I purchased my 2021 Super Duty, the whole situation changed on my last service.
I took it in for a check engine light only to be told it was a fuel sensor. While it was there they were to check the misaligned tailgate and the protruding front left fender. 16 days later I was told my truck was ready. I hurried over only to find my Service Advisor left for the day. They delivered my vehicle with only the fuel sensor addressed (in addition to a bad fuel line they found during the process).
The other two items were listed as "no work performed". When I inquired about it to two of the other Service Advisors still there, they said, "what do you want from me, I'm not your Service Advisor". I suggest taking Service out of their titles. When I asked to see a manager, the one SA that was indifferent offers up that he's a Manager. Needless to say, nothing accomplished. Repeated calls and messages left for the Service Manager went unanswered. A few days later I get a call from the original advisor telling me to bring it in and he would have the body shop look at it. He further said, "if they don't call you, I will." Four days go by and no call, I called him, after getting yet another unreturned call from the Service Manager. He tells me, my truck is ready. He further added that, "they did the best they could but you know these trucks where the body is mounted directly to the frame, they take quite a beating,"really?
Needless to say, I've taking my service to a competing dealer.
Great place to buy, have it serviced elsewhere.

I have been using this dealership (Palm Beach Gardens) for service for the past 7 years, and up until a year or so ago, I was very happy with the service - polite, knowledgeable, and excellent communication. I was always well-informed as to what would be done and how long it would take. Then things changed. Whereas previously after service was done, I would receive a follow-up email with a survey. My service advisor always informed me of this survey and hoped he would receive a 5 (out of 5) if I felt it was earned. Then things changed. At first when I came to deal with an issue with my car, I felt it was like an imposition, that I was interfering with someone's social time. This happened a couple of times but today was the very worst. Sometime in October I made a service appointment for some computer issues I was experiencing, and Josh set me up for today (11/8). When I arrived this morning, on time, he asked if I had a ride and I said I would wait. He then said it would take 2-3 DAYS for the work. I asked him why he didn't tell me this when I set up the appointment so I could make plans for a ride/rental, and his answer was: WELL, I'M TELLING YOU NOW. I was shocked and angry and his lack of concern and how he brushed me off with a "don't give a damn" attitude. He also claims he is the service manager, which tells you a lot about this dealership. Such arrogance!
I will not deal with this dealership anymore and am giving up on Ford for 2 reasons: lousy service and computer problems I experienced in my 2013 Escape I am now experiencing in my 2016 Escape. So much for progress.

Do not ever buy a car here ! They sell cars with a non-disclosed surcharge. They will have you believe that they sell MSRP and do not. The paperwork is written with no mention of any surcharge making one believe you are getting the MSRP. The salesman was notified before buying that I walked out of another dealer because of surcharges and sneakily did it anyway.
Buyer Beware !!!!!!