Northwest Tile and Stone Care

I hired Mike to apply MORE Anti-Etch to my new Super White Dolomite kitchen countertops. Mike was fantastic to work with - friendly, responsive and honest.

He did a beautiful job with applying the product with a honed finish.

Overall, Mike was a breath of fresh air amidst a long kitchen renovation project. Super happy with the end result and appreciate of him coming down to Portland, OR to do the project!

Our marble tile shower floor and niche got sprayed with vinegar and it left spots that we could not remove. I tried contacting around 10 different companies and most said the spots could not be removed and the tiles would have to be replaced. However this company said they could repair it and they did! No more spots. Very happy I found Northwest Tile and Stone Care.

Being first time home owners there was so much we didn't know about keeping a home in good shape. Lucky for us, Northwest is nearby! They were in and out in only a few hours but the change in the bathroom was remarkable...mold, water marks, yellowing grout, all gone! They were very professional and punctual. Highly recommend.

Response to Mike's response, starting from the bottom up: If you have such an "awesome" attitude, how come fully half of your Yelp reviews are from customers giving you low ratings for customer service (this includes the one "not recommended" - because the reviewer isn't very active on Yelp - review)?

I called you on a Saturday, using the number associated with your business, because you advertise Saturday hours. I called to ask you if there was anything I could do to mitigate the bleeding of the grout before you were coming out again to finish, as you said you would do. I wanted to know if I had to act quickly, since you had just done the work the day before. After listening to your diatribe for 15 minutes (something your other negative reviews also note you do), as well as your telling me you weren't going to fix it for free (something I never suggested), you finally answered the question. Now I see that you apparently knew by then as well as the 2 subsequent times you promised me you would be back out that you were never going to return.

We did nothing to the bathroom floor and told you when you did the estimate that we had no idea what our contractor had done. We did not know the issue with that floor was haze. That's your job to know and in your response, you say you only realized it when you arrived after your tech had tried and failed to remove it. When you mentioned you needed Blaze, we told you we had it - we had used it to remove haze from glass tile elsewhere in the house. If you had figured out and told us from the beginning that the floor had haze, we would have produced the Blaze from the get go. If you didn't know that was the issue, how can you expect us to? And no, you did not remove all of it - there is still haze around the tub and toilet. But, now that we know that's what it is, we'll remove it ourselves.

I would have had no problem with your using epoxy bond on the shower floor. The problem I had was that your tech could not tell us what color it would dry at. He showed it to us in powder form and only said it would look lighter. Why wouldn't you have brought a sample of the finished product so we could be sure it would be a close enough match to the grout already in there? When I suggested this on that Saturday phone call, you agreed to do that. But, of course, you had no intention of returning.

As for all the chips in the countertop: I've since had someone else come to repair them. He explained to me that all the tiny ones were just minor, would not grow, and were part of the manufacturing process. That was a very satisfactory answer, so there were only 3 chips for him to do. It's too bad you either didn't know that, or didn't bother to explain it to me.

I am not a perfectionist, but as I'm sure most homeowners feel, I want the people who do work in my home to be. In your response you admit that you are content to merely do work that would "make most people happy." Thank you. I'm now relieved you never came back.

We hired Mike to service every tile and marble surface in our house, and he did an amazing job.

Our walk-in shower was badly in need of tile repair on many surfaces, and he repaired it to better-than-new condition. In addition, he removed nearly 20 years of haze from the shower walls. They look better than ever.

He removed a messy grout mistake from around our soaking tub and regrouted everywhere. It looks clean and neat, and best, is now fully protected.

He carefully cleaned and sealed our Roman tile entry, hallway, and powder room, taking special care with the travertine transitions. He finished off by cleaning our large kitchen, laundry, and bathroom tile floors. We could not be more pleased - especially as the cost was far, far below our other quotes.

We would hire him again in an instant.

We engaged Northwest Tile and Stone Care to clean/restore the shower in our master bath. They did a fantastic job at a reasonable price in one day! The glass is clean and the shower looks like it's brand new. Mike and team were competent, professional and gave great customer service. Well done!

This is the place to go for your bath/shower needs. Had a leak in our shower door I tried to fix with no luck. Northwest Tile and Stone Care fixed it up and also cleaned some grout that was badly in need. Looked like a brand new shower at the end of it!

Very good work done, we had our new granite sealed. Only reason this isnt 5 stars is because I really had to fight (practically beg) for an appointment. Email after email, call after call, I didnt get an appointment for weeks. Appointment rolls around, guy is nice and on time. Then it's another couple weeks before I get the invoice. I realize the owner is handling everything, but as far as customer service goes.. theres definitely room for improvement.

I HIGHLY recommend Mike at Clean Grout Northwest. He recaulked my kitchen counter with epoxy that matched my Corian countertops. He's very professional and has the best customer service.

I highly recommend Mike (now doing business as Northwest Tile and Stone Care). I hired him to seal the granite in my new home after I stained it so that I could avoid future stains. He could have removed the stain for me and charged me for it, but instead, on his own time and at no cost to me, he taught me how to do it myself. He was giving with his time and advice after normal business hours even though he had a newborn baby at home. He did a great job sealing the granite and again gave me some excellent advice on maintaining it. I think he's great and I'd use him again in a heartbeat.