Preferred Auto

Went to Preferred to look for a car, specifically a Toyota Corolla, or a Honda Civic. Paul Parker helped me right away to find what I was looking for. He showed me a 2019 Toyota Corolla that they had in the lot. He let me test drive it and after I drove it I knew that's the car I wanted. After doing all the paper work and after they got the call washed off and ready for me to drive home, Paul noticed a scratch on the door and some marks on the hood that weren't seen before since the car hadn't been washed off. He told me that he would get those taken care of for me. I would recommend preferred to anybody looking for a used car, and definitely recommend Paul Parker as a salesman. He knows what he's doing and he makes sure you get the best deal possible.

Absolutely horrible service. Came in with $2000 down and a 650 credit score and got screwed on a buy here/pay here loan. $10,000 for a 2009 Impala with 140,000 miles. And when I got my vehicle after I had my loaner for two weeks, the brakes were grinding first week I had it back. I had to put brakes and rotors on all four wheels. I came here because of the commercials, and the reputation that I thought they withheld. absolutely horrible salesman especially Trent.

Went in for oil change & tire rotation on 8/21/17. Be careful when you ask them to rotate your tires. Have 3 Firestone tires and one Michelin on my Toyota Sienna. The Michelin was on the drivers side front when I arrived. It was still in the same position when I got home. Charged $15.95. Not happy.

Very unhappy with this company. Replaced a spark plug on my van, that rejected itself out the motor. All they did was replace the spark plug and coil. Week later did the same thing with the same plug. When I called them. Told me to take it somewhere else. I was stranded on the highway. I had it towed to a Dealership where they fixed the problem the right way. Which cost me more money. If they had fixed the problem right the first time. It would have saved me time and money.

Used to be good but employees and sales don't care anymore. Instead of trying they just blow people off without any effort. Would have bought there for second time but I guess they weren't interested so I went to a place that was.