ProActive Physical Therapy Centers - Pearland
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Review Highlights
“Amy and Earl are good listeners and genuinely care about addressing problem areas so I can reach my goals.” in 3 reviews
“Earl and Ann are also very attentive.” in 2 reviews
“I am able to function better after a year and half of pain and trying everything else without relief.” in 2 reviews
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About the Business
Physical Therapy Services - manual therapy, aquatics, sports medicine, back/neck pain, joint injuries, post-surgery, headaches, vertigo, balance issues.
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Overall rating
23 reviews
5 stars
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2 stars
1 star
- Veronica J.Pearland, TX02May 2, 2024
The staff makes you feel welcome as soon as you enter the door.
Brandon makes sure that you are doing the exercise correctly. He does not just tell you what to do and walk away. He comes by to check up on you. He has a great rapport with the clients. He adds positive energy to the therapy place.
Earl and Ann are also very attentive. They will answer your questions and explain why certain exercises are needed.
Some therapists don't realize that we may not recognize the exercises by the names they use for them. We may need more of a demonstration. It helps
to be reminded how to do the exercises correctly.
When I tried to leave information on the website, I got a message that the website was not secure.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Amy H.
May 2, 2024
Veronica - thank you so much for sharing your feedback and mentioning the employees by name! We love to be able to recognize them, so I will be sure they see your review. Hoping you are well on the road to recovery!
- Eric P.Houston, TX021Dec 26, 2023
Was able to get evaluated by a professional and highly knowledgeable Physical Therapist this morning. Very impressed and looking forward to a game plan together to building strength and functionality.
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Susan B.
Dec 26, 2023
Hi Eric. I am the COO for the company and want to first say that I am truly sorry you had a cancellation just before your appointment. Our therapist is out sick, so was not able to come in today which was explained. The last week of the year is extremely busy for the same reason you are trying to get in. I have asked the front office to call you with the first cancellation they have. Unfortunately due to the end of the year timing, we don’t have the room to reschedule as freely as other times of the year. All of this is out of our control. I do hope that we can get you in this week and you will see that we are indeed patient focused in our approach to care. On the same note, we also care for our employees and support they need to be healthy to help patients. If you would be willing to be seen at another location, we can check if there is availability for your appointment this week. I will have the clinic call you to try this option. Again, my apologies for this and I do hope you will update your review of us once you start your therapy.
- Vicky G.Pearland, TX082Nov 2, 2023
They are thoughtful and do a good job keeping me moving including adding exercises to continue at home.
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Amy H.
May 2, 2024
Thank you, Vicky - we appreciate you taking the time to share your experience!
- Nina T.TX, TX0425Oct 27, 2023
This is a great physical therapy place! Everyone who I worked with was so kind and knowledgeable. I knew I was in good hands off the bat. I had a hard time with my insurance which was frustrating at times, but the front office staff were super helpful and helped me navigate that. I will definitely come back here if I need physical therapy again!
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Amy H.
May 2, 2024
Nina, thank you for your honest feedback! I'm thrilled that you plan to come back should you ever need therapy again :) That being said, we hope you stay healthy and well!!
- Winston M.Shadow Creek Ranch, Pearland, TX01Jan 16, 2023
They do a great job of making you feel like more than a number. They show true caring. Great staff
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Amy H.
Jan 17, 2023
Thank you so much, Winston, for taking the time to leave a review and for your kind and much appreciated words! We try to do all we can to let our patients know we truly do care, and it's always encouraging to know when we have succeeded. Thank you!
- Sharad A.Rosharon, TX285Jul 27, 2018
First of all the people are very nice and polite. I have no issue with that. My issue is with the practice.
On my first visit the therapist took more than an hour to evaluate me and did not have any time left for exercises or treatment. On that day after the visit I went to the front desk to schedule my next visits.
I got the next visit with this same therapist on a Friday but after that they said she is on vacation for the week after. So they said do this next visit with her and she will suggest what to do when she is on vacation.
I go on Friday which is today and I see that she is not there and I was treated by another therapist (I think) who kept saying that he did not do the evaluation and that I should ask my original therapist when I asked him some questions. My exercises and other treatment was done my a Tech who was nice.
Now I went to the front desk to get my next appointment when they say that my original therapist will be on vacation and that they don't know when she will return.
This is when I got furious and asked how can they let a therapist evaluate someone when she is going to be out of their practice? The one hour that she spent with me in the first visit was a total waste and I had paid my copay for that which seems to be of no use! The front desk people just kept apologizing which is of no use for me.
So I asked them to have the main person at this practice to call me today urgently. They said she is very busy and not sure if she will be able to call me.
This made me very upset and I just walked out of the facility.
I waited for her call but have not yet gotten a call from them.
I believe that medical treatment specially physical therapy needs to have some continuity with the same therapist. These people should understand that and instead of just apologizing they need to do something about it.
I feel like I just wasted my two sessions here!Helpful 3Thanks 0Love this 1Oh no 0 - Laura J.Freeport, TX612114Oct 17, 2019
So I just finished my first physical therapy appointment after having knee surgery a week ago to repair a torn meniscus. This is definitely worth the drive from Jones Creek, because the therapist (Van) took time to thoroughly assess the circumstances of my injury and surgical repair. We went through a number of exercises, and while they were a little uncomfortable during the execution, I actually feel better right now than I did when I got up this morning. He printed them out for me to do at home and as soon as insurance gives the green light, I'll probably come once or twice a week for the next four weeks. Goals: strengthening my knees and improving my balance. I was just really impressed with how carefully Van assessed my physical condition by taking precise range of motion measurements and helped me to determine what my goals should be to get stronger and avoid injury in the future. I've been to other physical therapists closer to where I live -- the assessment was minimal, the exercise was barely explained, and the PT wandered off to chit chat with friends. I'm super impressed with ProActive Physical Therapy and am optimistic about not only recovering from my injury/surgery, but achieving better health than before.
Helpful 0Thanks 0Love this 0Oh no 0 - Julio M.Manvel, TX26Sep 7, 2017
After two weeks of walking bend over and having pain that did not allow me to sleep in my bed, l finally got an appointment with Pro Active in Pearland. Amy gave me a massage and some exceises and sent me home. The next morning I had no pain and could walk standing straight up. Amy and her staff are so awesome starting with the friendly reception staff!! There are not enough great words to say how thankful I am for these great folks. I have been a previous client here for a dislocated shoulder. They took care of it. I can't say enough great things about these people. Julio Mendoza US Army Retired.
Helpful 0Thanks 0Love this 0Oh no 0 - Joe C.Round Rock, TX01Mar 18, 2020
I had a long term injury to both my shoulders from the military and this team did an amazing job of making things so much better. I used to have constant pain, day and night, and they helped me get back to doing what I love. Also the ladies in the front office are wonderful. Can't say enough good things, so I'll leave it at that
Helpful 0Thanks 0Love this 0Oh no 0 - Becca S.Houston, TX4983Apr 2, 2021
Absolutely AMAZING Physical therapy clinic and staff! I had the pleasure of shadowing the physical therapists in this clinic for a couple weeks as a 4th year medical student and i am so impressed with the not only the bedside manner of each physical therapist, but their techniques and expertise as well! It was such a great experience seeing patients progress every single visit and even in just one visit patients felt so much relief. Lisa Seller-Simon was a GREAT mentor. She knows exactly what she is doing and is also a wonderful instructor to learn from. I went into this rotation wanting to learn more about physical therapy in general and how beneficial the treatment option will be for my future patients and man am i convinced! ProActive physical therapy has my future referrals because i know from first hand experience each and every patient is in great hands from the start. I highly recommend this practice to patients as well as any students interested in shadowing.
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