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Review Highlights
“So I have to give it up to Tommy Seth and Anna for elite levels of customer service and response.” in 30 reviews
“Spencer Saunders lliterally just left my house, he was here for an annual check up on our water system.” in 29 reviews
“this company is going places with employees like Tommy great product great people great service ..” in 28 reviews
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About the Business
Business owner information
Lonnie L.
Puragain Water is a family owned business that takes pride in offering the very best in water filtration systems. Our staff has over 30 years experience in the water business. We know what it takes to create innovative technology that enables us to bring you the very best in crystal clear, great tasting water. Enjoy crystal clear, great tasting purified water right from your kitchen faucet with a 5 Stage reverse osmosis system. Enjoy great tasting water with a reverse osmosis system that raises pH and adds healthy minerals that your body needs for good health. Get our very best Whole House Water Softener plus our very best alkaline drinking water system for one low cost.
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Ask the Community
Q:
What is the total cost for the alkaline water purification system that is installed under the kitchen sink? I keep seeing monthly charges but nowhere does it say how many total months?
A:
This 6 stage system includes a mineral cartridge that adds healthy minerals into your water during the final stage, raising your pH to around 9.5, and making the water alkaline. The length of the payments would depend upon your credit contract. You… more
James L., Business Owner16 days agoQ:
What is the average cost of a system? I'm purchasing a home and want one installed in the next 2 months in Prescott AZ
A:
We had a promotion when we got ours last year, but the average was 3999-4999 and its no down payment, the service are all included you just have to buy the filter every 1-2 years depending how many people lives in your house, and they will do it for… more
Maria S.2 months ago
Recommended Reviews
Overall rating
275 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Jack D.Cathedral City, CA62711Apr 15, 2024
Puragain definitely delivers on their value and service as promised. From inside sales (Johnny) and technical sales (Miguel), to the techician/installer (Jose)...all were very thorough, professional, and courteous. All the product and plan options were explained clearly, along with their commitment to yearly maintenance service (bonus!!).
Jose did an excellent job installing both the whole house system and the under-sink drinking system. All were completed in less than 3 hours, which included disconnecting and removing the old water softening system.
A definite recommend!!Helpful 1Thanks 0Love this 0Oh no 0 - Mike M.San Juan Capistrano, CA0173Apr 1, 2024
The money I saved I'm buying bottled water , dishwasher, our shower, a world of difference
Very very HappyHelpful 0Thanks 0Love this 0Oh no 0Business owner information
James L.
Apr 3, 2024
Welcome to the Puragain Family! We are so happy to have you as a customer. Customer satisfaction is our # 1 priority! Please call us anytime if you ever need anything at all!
- Yura L.CA, CA0427Jan 25, 2024
We installed the system about a year ago after extensively reviewing other alternatives and finding none. The water quality here in Riverside is not great to put mildly. We relied on our refrigerator filter for a long time but obviously it was only part of the solution. I can honestly say it made a difference. We still had a little bit of calcification so it is probably not as effective as water softener but the levels are certainly a lot less. The water tastes much better and some of the skin irritation that happened in the past hasn't happened again. The Chlorine levels were out of control and no more Chlorine is detected. While other systems may provide a cheaper alternative, I wanted something that just worked and worked well, since water is so essential to our health.
We replaced our filters for the first time yesterday (kudos to Jacob C.). After having some additional questions I reached out to the customer support and Yeshua was friendly, professional and polite and answered all of my questions and addressed all of the concerns.
So far, this business has definitely earned the 5 stars both on quality of the product and customer care.Helpful 0Thanks 0Love this 1Oh no 0Business owner information
James L.
Feb 6, 2024
I'm so happy to hear that you had such a positive experience with our company. Customer satisfaction is our # 1 priority! Please call us anytime if you ever need anything at all!
- Isaac G.San Marcos, CA2133May 1, 2024Updated review
Our technician Jacob came over right on time. He was not only efficient he was also very knowledgeable with what needed to be done with our system.
Helpful 0Thanks 0Love this 0Oh no 0May 22, 2022Previous reviewOur Puragain water salesman Ryan was great with all questions asked about system. Very knowledgeable with pros and cons dependent on our lifestyle family size etc. The company was ready for responsive and flexible with times for install. Installer Chris was awesome professional and efficient with install. He was very personable and a master of his art.
- Patrick P.Southwest, Enterprise, NV02May 1, 2024
SCAM. They sell you a $5k conditioning system with RO under the sink and advertise it as SOFTENING water and neutralizing magnesium and calcium...my water is still hard with 15 grains which is very hard. You will still need a water softener
There are other companies out there that will provide conditioning and water softening systems for better pricing
No i have to spend another $2k to install an actual water softener on top of he $5k for this crappy conditioning system. Don't get fooled like meHelpful 0Thanks 0Love this 0Oh no 0Business owner information
James L.
May 2, 2024
We are sorry that you are unhappy and would like to look into this further. Unfortunately, without your full name I cannot look up any information in our customer database. However, as you should have been explained to before purchasing. This is a water conditioning and filtering system. A water conditioner is a device designed for treating hard water to prevent limescale. This is done without removing the hard minerals from the system like a water softener would. Instead water conditioners target the minerals directly and alter the way they behave in your water. So technically the water is still hard, in the sense that these healthy minerals are still present. However, the minerals can no longer cause the issues associated with hard water, especially the formation of limescale and your hair and skin still get the benefits of those healthy minerals without the usual effects from hard water. We are sorry that you did not understand this before the installation. Please message us with your information so we can confirm that you are a customer and make it right.
- Rez N.Carlsbad, CA926Apr 29, 2024
We are thrilled with our new water system! Cody was great to deal with and was so knowledgeable. Alex, did a great job with the installation... so clean and thorough. Alex was also very knowledgeable. We feel great about our purchase and also feel that we are in great hands with Puragain Water for many years to come. Thank you so much!
Helpful 0Thanks 0Love this 0Oh no 0 - Diana S.Fountain Valley, CA013May 2, 2024
We were contacted in a timely manner for our annual service appointment. Jacob C came out and gave us a clear and honest assessment of what did and did not need to be replaced at the time. He was on time, friendly, and knowledgeable.
Helpful 0Thanks 0Love this 0Oh no 0 - Jeremy A.Reunion, Reunion, FL9043Oct 16, 2023
We got this system in North Texas a couple of weeks ago. We wanted a water system that didn't take up a ton of room in the garage and didn't have the slimy "super soft water" feeling. IYKYK
Kong was our sales guy and he is awesome. No high pressure selling. Just some facts and answered a bunch of questions. He did a great job and has answered several questions after the install too.
The install was seamless and the crew made it look like they were never here.
The water is softer without question, the taste is great and the RO/PH system is the best. Zero question this works as Kong described. I'm sure outlet pool will like lower calcium too.
I had four companies out and there is zero question I chose correctly.Helpful 1Thanks 0Love this 1Oh no 1Business owner information
James L.
Oct 18, 2023
Thanks so much for spreading the word Jeremy, I am so glad that you chose us and that we could help you.
- Amitava S.Phoenix, AZ02Apr 1, 2024Updated review
I am rather surprised to note the way to overcome the Service failures and personal intervention of the person in Charge of our area and his genuine willingness to help the customer to close the deal within the shortest possible time.
It's nice to find a group in this highly competitive market still believes that to earn a customer takes time , energy , goodwill as well as Quality of the merchandise as well as the users positive Reviews but to loose one takes few minutesHelpful 0Thanks 0Love this 0Oh no 1Business owner information
James L.
Apr 1, 2024
Thank you so much for letting us this fix things. We truly value you and all of our customers. Please don't hesitate to reach out if you ever need anything!
Mar 29, 2024Previous reviewThey did visit us within a day or two after my enquire as there was a special going on. To accommodate us the Sales Manager from CA immediately replied and immediately accommodate me with a visit from our local Phx branch. After the inspection and visit the Sales person took all of my details to fill up a Form towards installation and installment payment. I have explained to him that I'll be out of US for 5 weeks , so please complete the / confirmation/ further paperwork if any within a week which he also agreed. Unfortunately I got his e mail/ msg after two weeks with Provisional acceptance subject to receipt of my pay stubs which I immediately replied that unless I am back I can not arrange for any such paper stubs. Later on my return I did send them the requisite papers followed by another reminder but I am not blessed to have one courtesy letter from them. This is how a concern operates .
- Harold D.Tucson, AZ011Sep 1, 2023
Zeke from pureAgain water just installed my whole house filter/FA-320-SP3BB 3 System
Stage 1 and 2 are Micron Carbon Block 20 in filters.
Stage 3 is a 1 Liter SP#Flitersorb-Antiscale Media
(A calcium removal and calcium prevention Finish)
also a
UTC RO 6 Stage PurAgain /50 GPD
6 stage drinking water unit
1 sediment, 2 carbon , 3 coconut shell, 4 50 gps membrane, 5 filter, 6 polishing filter.
Which all comes with a 7 year warranty.
Zeke arrived on time and worked hard to do an outstanding installation even though it was a hot Tucson Arizona day.
So far I am really happy with the install and can't wait to use 6 stage drinking water unit on the kitchen sink. I need to do two 30 minute water purges first to get rid of the new filter sediment.
thanks again Zeke and Puragain water in Tucson Arizona.
I would highly recommend Puragain water and Zeke to do your install. Zeke is a highly trained Master plumber.
Harold DHelpful 2Thanks 2Love this 1Oh no 2Business owner information
James L.
Sep 28, 2023
hanks so much for the kind words! We really appreciate your business! If you ever need anything please feel free to reach out!
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