PURE Oral Surgery | The Colony

Worse experience ever. I did everything to prepare for my surgery (no smoking, no eating or drinking 8hours up to surgery) I work over night so that it's was very hard. I also took off early only to be to hours before my surgery that my appointment is cancelled and I'll be refunded. I'm beyond upset with the way businesses was conducted. It was sooooo unprofessional, and will no longer do business with pure oral nor Mint. If I cancelled on their business last minute I would be charged, but if y'all cancel on me all I get is a huge inconvenience.
If I could give zero stars I would.

It's a very long story with many details, however, I will do my best to keep it short. I was contacted by Pure Oral surgery and told that I had a credit from my last procedure and that I could use it to go towards my implants. I had my consultation however the dentist office was extremely busy and after an hour past my scheduled appointment time I still hadn't seen the surgeon. I had another appointment so I had To leavewith out ever seeing him. The assistant from Pure Oral called me later that day and told me what the pricing would be and when I could get scheduled. She gave me the total for the procedure after insurance, my credit and my cash pay. I was OK with it so we proceeded.
The 1st red flag was When I entered the office on the day of my appointment and the office had a different cash balance for me. When I refused to pay the additional $1000 the clerk later found the accurate amount. I proceeded with my procedure and later in the evening when I removed the gauze I was surprised to not have my Implants. I called first thing in the morning and that was the first time I ever heard that they do not add the teeth at this time. That the first part of my procedure was just the screws. That the screws ARE THE IMPLANT. This was never explained to me . I returned to the office for a checkup after 30 days which I was told to do. However I now found out I should not return for about 4 months. Now at this appointment it was the 1st time I learned that I would have to go back to my Mint dentistry for crowns. I was so confused. I believed the dentist doing my implants was......doing my implants. I didn't even know the teeth were called crowns.I actually asked ....what are you talking about I don't need crowns. I learned that that's what it's called. I contacted Mint to schedule my fitting and this is when I learned there was going to be about an additional $3000 dollars for this part of the procedure. Again no one told me this. If this procedure would have been explained to me in detail I would never went along with it. Once I spoke with Mint Dentistry I was also told that my insurance would not cover any of this portion. That the crowns are considered cosmetic. How on earth is this possible when it covered the first portion. I am beyond frustrated. I contacted both companies and both have apologized however an apology does nothing to fix my issue.

I don't usually do reviews often but today I came in and got my wisdom teeth removed and they made me feel really comfortable. The doctor and had his assistant was great. Also her husband needs to take her Ruth's Chris before I do. Overall great experience.

OH MY GOODNESS. I had been waiting for five years to get my wisdom teeth out because I was so scared. Pure took care of me. I followed the directions for after care and I had absolutely no pain. I only felt discomfort but that was expected. It will be 1 month on tomorrow and I'm still doing well. They are the best. If you are hesitating to do this, don't wait. I am very thankful for Pure. They made it easy and explained it all.

Had my first dentist visit for the first time in about 4 years. My gums are so sensitive and bleed easily needless to say i was long over due. The girls in the office are wonderful! Tiffany the office manager is very attentive and kind. Shetarra (hope i spelt that right) did my xrays, whitening molds and my dental images! She is so relaxed and easy to talk to made me very comfortable. Go see these ladies! The doctor herself was great, as sensitive as my gums are it was easy to get through she has a good hand.

They were fabulous from front desk to my exit! Courteous, gentle and efficient! They did a fabulous job!