Restoration Heroes

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"Restoration Heroes sets the bar high for excellence in the restoration industry. Gary and the entire team consistently deliver outstanding customer service, demonstrating a level of respect and transparency that surpasses expectations. Their prompt response and availability during critical times, emergency 24 hour seevices including holidays, tey always reflect a genuine dedication to helping customers in their time of need. As a plumbing technician with a consistent five-star rating, I can confidently say that Restoration Heroes embody a standard of service that goes beyond five stars. Their unwavering commitment to professionalism and customer satisfaction truly makes them the best in the industry."

Restoration Heroes did my dry out and renovation last year in October when I sprung a leak in my overflow of my master bedroom. The whole operation was fairly smooth and Gus and his team was very professional throughout the whole process. The process of the deconstruction, floor protection and dryout was well done. Very happy with the work. Worked well with my tenants and insurance. Asked for feedback when everything was complete.

I had Edgar of Restoration Heroes come out and assess some water damage. I found him professional, helpful, and very kind -- he was very patient in explaining to me what needed to be done. I would recommend Restoration Heroes to anybody who needs serious restoration work done. Thanks again, Edgar!

Gus and Edinger were fabulous. Estimate process was easy and explained well. Very efficient. Came out twice for my concerns.

I highly recommend Restoration Heroes. The service is outstanding. Look no further if you want quality and efficiency. I wish I could give them 10 stars.

It's so nice to be able to talk to the owner directly. I spend a lot of time with him. He has great advice, and he does terrific work. You can tell by the look of his fleet of work trucks that he is organized, does great quality control to make sure everything is perfect. . I can't say enough about a good business that provides good service and good after service care in this day and age.

I highly recommend Restoration Heroes. They are most helpful with all aspects of home water damage. I recently had an upstairs bathroom leak that traveled through the floor to the ceiling in the dining room below. My call to Restoration Heroes was answered immediately. I was contacted by several "heroes" who assisted me with the cause of the leak, restoration and insurance coverage. My calls and questions were always answered promptly and professionally. I had many conversations with Gary, Francisco, Mike, and Rose. Each of these people talked with me at length and assisted me with getting through a stressful situation. Their expertise, knowledge, and kindness were much appreciated. Again, I highly recommend Restoration Heroes.
Cynthia W.

Be cautious when using this company. Yes, they did the work they were hired to do and got paid for it. However, they also damaged my property while doing their work. They tore one of our shades and the tape they put on our shutters to hold up the plastic took the paint right off. They have been promising for months that they will take care of both issues to no avail. Now I'm stuck with these additional damages after still going through the water damaged we suffered. Insurance will not cover their damage so this is an out of pocket expense that will be $1,000 or more. I will most likely have to now paint all the shutter so that they match. What a headache this has been. Buyer beware don't let this happen to you, choose another restoration company. Restoration Hero's is no hero in my book.

Had a pipe burst in the middle of the night. Water damage was complete and thorough. Contacted a restoration company, Restoration Heroes came out and started the drying process immediately. Within about 1 hour of calling they were on site, and in about an hour and a half our Project Manager Mike White was on site re-verifying everything, going over the details of each step in amazing detail, and helping walk me through the process of filing a claim. He helped us save the pertinent info, answered our questions to give us more peace of mind than most get in this instance where it's just "we filed a claim... now what?".

Our adjuster was slow to respond to temporary housing costs, Mike helped to facilitate that and speed it along. They pulled the damaged flooring up during the dry-out process and found tile with asbestos under the laminate flooring. This was remediated so we would be safe in the event of future work. They then passed me along to a trusted contractor/rebuild team and we're waiting on insurance company approval of the rebuild. During all of this, Mike has been available, knowledgeable, and has made sure to stress to us that even if he is not a part of the remediation process anymore, he can and will help us as needed for anything on the claim side.

While I'll never say I'm happy to have had to file an insurance claim, I'm thankful that I got to work with Mike and Restoration Heroes as they've been fantastic. And, in the spirit of "nobody is perfect", my only complaint was that they hadn't picked up the plastic wrap/sealant they used over the doors and windows at the end of this involved, complex process. I had to remind Mike about this which was completed the very next day after requesting. *gasp* the horror, a simple human oversight that was also fixed immediately upon request! Lol. And clearly it is reflected in my score of their work at 5 stars out of 5.

When you're at your lowest "oh sh-" moment for a home claim, if you see Mike showing up, he's as close to a knight in shining armor as you'll get.

We had a water leak in our master toilet. I didn't like the reviews of our insurer-recommended reconstruction company and decided to go with Restoration Heroes. We are very glad that we did, Edgar was an extremely professional and friendly contact who made sure we understood everything that they were doing. As a new homeowner he helped us feel comfortable dealing with a stressful first-time issue. I would definitely recommend these guys and will use them again if we ever run into an issue in the future.