River City Moving

Highly do not recommend.

Neil worked for a Georgia moving company for nine years and has now owned this company for just a year. It's all about the bottom line with him. I will say we had so much negativity going on every step of the way due to issues beyond my control, and had he handled the many issues that came up with simple kindness and understanding, I wouldn't be writing this review. But even though he pitched in a couple extra hours to help out with the unpacked items/chaotic day, the day was one of the worst days of my life. It was also the worst move I've ever experienced.

During his on-site estimate, he bragged about how he is working on setting up a fund to help one struggling citizen per year by cutting their moving costs down to nearly nothing or nothing at all. *Eyeroll...Believe me when I say our family couldn't be the ones any more deserving of this consideration.

Neil's crews, both the two packers the day before, and the three movers the day of the move were the only semi-positive thing to mention about this move. Most, but not all of them, went the extra mile to help me, as I was in extreme distress on moving day, due to their chaos, as well as my own personally. At one point we were having a medical issue and 911 had to be called.

I will also tell you they will park their moving truck far from your place so extra walking to the truck to load your belongings will take extra time. Neil claimed this job ran overtime because it was raining but every time I went outside to check the progress, most of the guys were standing around discussing who knows what and were not moving! See my video attached to observe it's NOT raining and the sidewalk is dry.

Not only was the final bill almost 1/3 more than the highest quote for the job, Neil still to this day refuses to send me a keyed copy of the actual move receipt. I did get the receipt for the packing, but not the move to storage the second day.

I ended up having to rent a different storage unit ONE extra mile from the original one I was told to rent by Neil. This sudden change of venue was out of my control. At the last minute I was told by the moving company the size of the unit I had on reserve was not big enough. The storage place didn't have anything available in the same size I had on hold, only huuuugeeee units. Ofc. 3 movers and I waited over 40 minutes for the manager to unlock the door for me to register WHILE I also had an UBER WAITING to take me to our hotel. She knew we were on our way because the moving guys went to talk to her ahead...on my dime. When Terry finally came to the office after multiple phone calls from both me and two of the movers, she was flippant, condescending and downright rude. She unlocked the door without making eye contact or a simple 'hello'. Her behavior was odd considering the wait. No apology. I consulted with the movers. They suggested storage one mile farther to a unit that could accommodate my belongings. I told her when I left that I didn't like her altitude!

Neil states they will not pack and move the same day, that he packs only the day before the move. Moving boxes cost $2.75 each despite the size. Ha, what a joke boxes became. Beware of that because it's a lot added to the cost of the move on top of the hourly rate. Even though a pre-move visual inventory was done and the cost estimate for boxes was included, it did NOT include packing paper, half of which was provided by me. Then they don't show up with enough boxes to pack everything on 'the pack day'. As a result, this forces them to finish packing the day of your move, which in turn turns into...more hours to be billed. They pack your clothes in black garbage bags!! and then tell you you don't want to pay for wardrobe boxes.
As an example, a failing I take issue with, the evening they packed, I had to open a sealed box for toilet paper. You should have seen my shocked face when I looked in the box. I saw my pricey hotel magnifying make-up mirror loose in the box, not even wrapped in packing paper at all. Other glass bathroom items in that box also were not wrapped in paper and the mirror is heavy, so this was a disaster waiting to happen. There were various items they tried to buffer with rolls of toilet paper, and decorative plastic items are most likely going to be shattered and smashed. It's a good thing I had some packing paper left of my own, and I did the best I could with what little I had. The fact remains I paid for full packing and shouldn't have had to do that.

These are just a few glitches. There are just too many more to mention but rehashing it all won't change anything.

Even with a 10% senior discount, it cost me $1,300.00 for this company to pack a one-bedroom, one-bath apartment, plus load and unload it into a ground-level drive-up storage unit.

Use this moving company only if you like to be taken to the cleaners.

Exceeded every single one of my expectations! Great communication, easy to schedule, fast and efficient with move, went above and beyond with assembly at new house and keeping my things organized, etc etc. You will not find a better moving company. I wish I could give them 100 stars! Highly, highly recommend!

Brandolyn Murphy

Great at communicating, honored the price quoted and were professional in how they conducted themselves. I appreciate how they used both blankets and wrapped the items in plastic. I used for a small job but will use again in the future.

Also, this was a job done day after Thanksgiving which it made it even more impressive.

River City Moving packed and moved our office. They did a great job. I would use them again for a commercial or residential move.

Yelp removed our last review so we are leaving another!

River City helped us with a recent move and we couldn't have been happier. We have used their services for a few smaller jobs in the past and it's always be a good experience.

River City Moving helped me move my 2 bedroom home from Tennessee to North Carolina. They were polite and professional. moreover, the expertise they demonstrated ensured that several of my more delicate items were very well taken care of! Neil Turner is intelligent on many levels. His ability to efficiently and effectively pack and load items into the truck was impressive. It reminded me of a master Tetris player. moreover, his creativity, and passion for ensuring that customer satisfaction is a priority is demonstrated in his emotional intelligence. He (and his team) listens with intention and attention to your needs.

I've worked with several movers in the past, and I would recommend River City Moving, LLC over any one of them. They are cost conscious, efficient and effective, professional and kind. Neil and his team "go the extra mile," and it is clear the moment you talk to him. If you need moving service, I recommend you do yourself a favor and hire River City Moving, LLC. You can take yourself and a friend out with money you'll save, and you'll enjoy it with the peace of mind you'll have knowing that River City Moving, LLC is taking care of your home.

After living in our home for the past 20 years I was worried that moving was going to be a difficult and lengthy process. Speaking to Neil took all my worry away as he was very kind and knowledgeable about how to best proceed with my move. I would also like to commend Zach and Will for all their hard work in preparing all of my belongings and making sure they were safe and protected. They took the stress out of moving by leaving everything setup and in position so that i could transition as quickly as possible. River City Moving definitely goes above and beyond for their customers. Book your next move with the best!

Fast response, two men moved my 10x10 storage unit into my two bedroom apartment, and reassembled my bed frames within 4 hours time. Great customer service.

I booked this company because we found out from our builders that we were 2 weeks out from closing on our new home. They were available and reasonable but I had to ask for confirmation several times. I asked for the 1st appt of the day and they gave me the 9-12pm window. I never heard from them until I called them AT NOON! THEN the lady said she would call me back-it took her 30 minutes to respond with a text. When the movers finally called me, they were an hour and 15 minutes out!!!!!!!! I usually go with YELP because I have always had good experiences but they got it WRONG with these assholes! I only chose 1 star bc it wouldn't allow me to post ZERO!