Stefans Florist

We got married a month ago and used Stefan's four our flowers and we had a mixed experience. To start with the positives, the bouquets were SO perfect and amazingly beautiful! They were breathtaking and done so well. My photographer was swooning over them and got some really amazing shots of them. I still look at pictures and can't believe they were mine!
Regarding working with Arlene, she took time to speak with us numerous times over the course of several months before the wedding. Though via email she doesn't always communicate well, in person she communicates much more friendly and takes more time to respond to questions that may not feel answered in emails. We went over with her several times to talk about our centerpieces. We ended up with two styles. The first, centerpieces with the branches in water, turned out just as we talked about. They were so gorgeous as well. We also loved our Chupah, which also turned out exactly as described to us. The chupah was also absolutely gorgeous..we recieved so many compliments on it.

Unofortunately looking back, there were some draw backs, which we found quite disappointing being that we were really feeling like the work we agreed upon would be stellar, especially given their reputation. We feel overall the centerpieces were not given as much attention as the bouquets were. There were a few things we were surprised to see that did not match with our conversations and our contract, which saddened us to see given how many times Arlene reassured us the details we reviewed several times. Specific flowers and flower colors were added to 2 different centerpieces the day of the wedding that were not discussed and we felt, did not match at all. We were so very surprised to see this. Another disappointment was the different type of large candle centerpiece used on tables, different than what was agreed upon in the contract. We felt that if the other type were not available, we should have been notified of this change.

Overall, we enjoyed working with Stefan's and really appreciated all the time they took to review all the details of our wedding, and were surprised and disappointed to see some things not be followed through from the original contracted plan. Arlene is great in person, rather than over email, and always made us feel really reassured- so we can't quite figure out how things were changed the way they were. Still I am very thankful for my beautiful bouquets.

I have a long history with this florist! These are my Mothers Day flowers. Im a flower enthusiast so I know how to take care of flowers and these are old and dying 2 days after the fact. They will NEVER get any money from me!

Ordered the Hummingbird Surprise Bouquet but the Hummingbird vase insert which was the main feature of the order was missing. I called the store and the manager said they didn't have it so they sent the order without it. When I explained to him that nobody informed me about the unavailability of the item, especially since it was the main reason I ordered the setting, he claimed that the store has a replacement policy when an item is not available. I clarified to him that such a policy applies to flowers not to vase inserts. He then became belligerent, claiming that "because I am from Brooklyn I complain on purpose just to get money back". Eventually he said that when the Hummingbird vase insert becomes available in 5-7 days he will resend the arrangement. More than two weeks passed and none arrived. I played the recording of the conversation to my credit card company and they agreed I can put it on dispute for the full amount (even if "I am from Brooklyn").

I have been shopping Stefans florist since I was a store owner in Cedarhurst New York 25 years ago The manager Nick. is amazing ! He is very professional and eager to help his customer. The flowers they have are exquisite I highly recommend Stefans florist for anyone who wants quality and great service thank you for bringing happiness to all those I've loved and lost and I will continue to be a loyal customer. Paulina from North Woodmere New York

My favorite florist! I've known Nick since I was a kid. He's a good man and sources and arranges the BEST flowers on the island! Thanks Nick, you're the best!

I ordered flowers online via Stefans website but the flowers that arrived were a completely different arrangement.

I have been visiting Stefans every Friday for the past several months to buy flowers before Shabbat. On a weekly basis I am greeted by the friendly staff who work within my budget to create a beautiful arrangement! More recently, I ordered low centerpieces for a table which were absolutely stunning (photo attached) and lasted nearly two weeks. Highly recommend Stefans for their friendly customer service, beautiful flowers and fair price point.

If could leave no stars, I would.
So, I placed an order of Dance with me bouquet with red roses deluxe TEV12-5B at 7:30am. It is now 6:05 and you leave me a voicemail stating that you are closed and that my order wasn't going to be delivered today. It's my mother's birthday flowers that I have sent every year and this is the first time in as long as I can remember that she didn't get flowers from me for her birthday. This is also the first and last time that I use your services after a friend's recommendations. I am very disappointed. If you can't meet the demand (on an order placed at 7:30am)for your delivery services, perhaps its time you rethink how to better manage your operations I will be taking my business elsewhere.

All of the arrangements for our wedding were perfect and bountiful!! I was so pleased with the service and attentiveness to all of my requests. The flowers arrived early and just as we planned. I can't say enough good things about them

Ordered flower's for Mother's Day 2020 through their online service and received a confirmation email. The delivery never came. I didn't receive any email, phone call or any other form of communication. I sent them an email and a phone call on Mother's Day to ask about the status of my delivery. I never received a response. I followed up with them the day after, and their phone line and email were disconnected. I had to contact my bank to dispute the charges to get my money back. I strongly believe that this florist knowingly took online orders on Mother's Day in the midst of the pandemic never intending on fulfilling them to inject their business with an influx of cash to offset the business they were losing during the business closures.