The Villa on Bankers Hill
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- Brenda M.Carlsbad, CA0551Apr 30, 2023
Great place! The staff was terrific. Super nice, helpful, responsive. Answered all of our questions. Was in close contact to make sure son's father had good transition from rehab care to them.
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St. Paul's Customer Experience T.
May 24, 2023
Hello Brenda! Thank you for taking the time to write about our amazing staff and the care we provide. We are happy your family chose the Villa!
- Mary S.San Diego, CA05Aug 20, 2020
My mom has been at The Villa for a few years, having moved there from St. Paul's Manor when she could no longer live without some extra help. (See my previous St. Paul's Manor review under St. Paul's Senior Services)
The staff at The Villa continue to impress me with their patience, understanding and care as they assist residents who have a wide range of needs and lots of different personalities! During this COVID pandemic, they have really been dedicated to keeping everyone safe, comfortable, and as entertained as possible under the circumstances. They usually have a wide range of daily activities, but have had to scale back - so they'll sing in the hallway, have a fruit cart or ice cream "truck" go down the hall in the afternoon giving everyone a treat, etc. When possible, they hold classes for small groups. They're being very creative while maintaining a healthy environment.
When my mom moved to The Villa, she was delighted to see many of her former Manor friends already there. And she is pleased when old Manor friends suddenly show up as new Villa residents. That says a lot about St. Paul's as an organization - that residents want to stay a part of it. And if you're considering moving in or having a family member move in, I highly recommend them as truly caring staff doing a difficult job with smiles on their faces.Helpful 1Thanks 0Love this 1Oh no 0Business owner information
St. Paul's Customer Experience T.
Aug 21, 2020
Hi Mary, thank you so much for your review. As you know, we love our residents and enjoy coming up with fun ways to keep them entertained. We are proud to be keeping everyone safe and happy during this pandemic! Your mom is in great hands with us!
- Brenda R.San Diego, CA08Nov 8, 2018
Sorely disappointed in St. Paul's Villa. My husbands aunt has been here for several years and this place has gone downhill dramatically! 1st floor dementia patients have absolutely no activities, no outings, NOTHING to stimulate them or give them a reason to come out of their rooms. Several meals have been skipped or staff does not bother to make sure loved one is fed. They do not keep track of how much the elderly are eating which also amazes me!
SCABIES scariest scabies ran through this place for 1.5 years. Our loved one was covered in scabies for 6 months on and off! You may wonder why we are still there but finances are a major consideration. We are paying very close attention and really hope this place turns around!Helpful 4Thanks 1Love this 0Oh no 2Business owner information
St. Paul's Customer Experience T.
Nov 19, 2018
Hello, Brenda.
Obviously, we were concerned to read your perspective of operations at the Villa. We will continue to work with your family even though several requests violate state regulations which are in place for the care and protection of your family member. For example, we have a robust activity program however by law we must abide by state regulations for resident rights and respect their refusal to participate. Similar goes for our meal program.
We will review this posting with you and accurately explain each point. We certainly hope that as a result, you might amend your Yelp comments which are not reflective of the loving care and high standards we are known for.
Thank you. - Rickey V.San Diego, CA02Jan 3, 2022
My Mom has been living at St. Paul's Villa since August 2020. Cecilia Aguilar Rodriguez is an exemplary employee. She is kind, caring and compassionate with my Mom. And above all very patient. Terri and Rhonda, in administration, are always prompt answering any questions and addressing any concerns we might have. I would recommend visiting this community as well.
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St. Paul's Customer Experience T.
Feb 17, 2022
Hi Rickey! WOW, thank you for taking the time to write this review about out staff. We will be sure to recognize these employees for their dedication to providing excellent care for your mom!
- Gail K.San Diego, CA03Nov 7, 2021
My 107-yr old mother has been at St Paul's Villa for four and a half years. She and I both give a large round of applause and many thanks for the great caring and personal traits of all the nurses and CNAS, and especially to the wonderful Lilliana Sanchez who has treated my mother with respect, dignity, and gives Mom a lot of happiness and laughter through her days when Lilliana is on duty.
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St. Paul's Customer Experience T.
Dec 8, 2021
Hi Gail! Thank you so much for your very kind words about our care staff at St. Paul's Villa! Your grandmother is such a joy to care for and we are so happy your family chose the Villa.
- Karen B.San Diego, CA0301Feb 16, 2020
My mother has been living in the Memory Care unit for three years now and we just couldn't be happier. There have been ups and downs, which go with the undeniable anguish of caring for a loved one with Alzheimer's, and the staff at St. Paul's Villa have treated my mom as they would their own family member. The facility just had a reconstruction and the carpets were removed, which is a good thing, and replaced with hardwood (and keeps unpleasant odors that are endemic with care for many people with incontinence to a minimum). My mom's room is large and her caregivers keep it very clean and organized. The only reason I didn't give the review FIVE stars is because my mom is very mobile and likes to walk a lot. I wish they had a secure area in the open air where she could walk and breathe in fresh air, so that's my only complaint. Would I suggest St Paul's Villa? Absolutely!
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St. Paul's Customer Experience T.
Feb 20, 2020
Dear Karen, thank you for the lovely review. We love caring for your Mom. We do host regular nature walks, which I know your Mom enjoys, and we do have patio spaces for her to relax in. But we agree, it would be nice to have more outdoor space!
- James G.Palm Springs, CA420Aug 4, 2019
Do not place your loved ones here. They did not allow my mother because Greek is her primary language and they claimed after a fifteen minute interview my mother can't live there because of the language barrier. Blatant discrimination! They claim to be a memory care facility. How do they communicate with people who can't speak and have advanced Alzheimer disease!
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St. Paul's Customer Experience T.
Aug 4, 2019
Hi James I am so sorry you are frustrated, we completely understand. Unfortunately our County regulators have spoken with us several times about the necessity of providing 24/7 communications with all residents at all levels of need. We are seeking creative ways to address this. I am so sorry we could not make the Villa your Mom’s home.
- Shawnasee S.San Diego, CA36Aug 14, 2018First to Review
We recently toured St Paul's Villa and I was absolutely delighted by the staff and our experience there. Terri made us feel so welcome. She answered all of our questions and I truly felt that my Grandmother's well being was her number one priority. I would highly recommend visiting this community.
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