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“This well managed storage facility is great, not to mention how awesome the entire staff is!” in 4 reviews
“Bonnie and another wonderful representative (Sorry didnt get her name), went above and beyond to take care of all their customers.” in 3 reviews
“We reserved the wrong size unit and when we arrived the staff helped us determine the best size for all of our stuff and got us our unit.” in 3 reviews
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- Drew N.Tracy, CA2042179Jul 31, 2021
If you are looking for a place in town for storage, definitely give this place a shot! The storage unit was clean and the staff were very helpful with any questions we had.
My only gripe would be security. I am not sure how well it is monitored but I dont see it being an issue.Helpful 0Thanks 0Love this 0Oh no 0 - Angie C.Virginia Beach, VA721759Jun 11, 2019
I just recently transported my storage items to Texas, where I now reside. I have nothing, but wonderful things to say! For seven years, the staff at Tracy Self Storage, exceeded my expectations of customer service! They are Professional, Courteous and Kind!! They helped me with any concerns I had, most especially coordinating a trailer to be dropped off, so I could transport my items. They provide excellent safety and security measures fir the facility. Mr. Tom, Ms. Bonnie and another wonderful representative (Sorry didnt get her name), went above and beyond to take care of all their customers. I highly recommend using their storage facility!!!! Thank Staff for all your hard work!!!!
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Anita G.
Jun 12, 2019
Angie, thank you so much for the kind words and positive feedback. We appreciate your long time tenancy. We're glad that you had such great experiences with our staff. Our Tracy Self Storage staff is the best around and we work hard to provide our tenants with the best possible customer service.
- Michael C.Tracy, CA0278May 29, 2019
Location, location, location would be the most obvious thing to state about this storage property. But that would be the easy way out. The staff here are quite clear, they treat you as family. They care about you and your stored property. They are helpful and accessible as is your stuff. I'll never leave.
Helpful 0Thanks 0Love this 0Oh no 0 - Annie G.NV, NV464Jul 15, 2019
Great staff at Tracy Self Storage! Bonnie (office manager) and Tom (onsite staff) are wonderful. Bonnie is professional, thorough, and efficient. She answers with a warm hello by phone and greets you with a genuine welcome every time you have to contact your storage unit. Between the two of them, our move was easier! Tom helped whenever we needed it, and I knew my belongings were under good care!
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Anita G.
Jul 16, 2019
Thanks so much for your feedback. We're thrilled you had such a great experience with our staff. We pride ourselves on our great customer service.
- Amy F.Dublin, CA03May 26, 2019
It was very easy to set up storage. They had a moving truck that we were able to use on moving day. I am able to pay my fees online each month.
Helpful 1Thanks 0Love this 0Oh no 0 - Y T.San Francisco, CA04Dec 17, 2019
Clean, secure, safe, professional and courteous staff! This well managed storage facility is great, not to mention how awesome the entire staff is! They have gone above and beyond to help me when I moved my belongings to their facility. I wish more businesses were ran like this!
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Anita G.
Dec 17, 2019
Thanks for the feedback and we're thrilled you had such a great experience at our storage facility. We pride ourselves in our great customer service.
- Meredith P.Concord, CA06117Aug 29, 2018
Best storage place to work with. Reasonable pricing. Easy access to units. Bonnie in the office is a pleasure to work with from opening storage to closing.. unfortunately I just don't need the unit anymore. But if you need storage I'd highly recommend Tracy Self Storage over the big names out there!
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Anita G.
Aug 29, 2018
Thanks so much for taking the time to review our storage facility Meredith. We're glad you had such a positive experience with us. We aim to provide the best customer service to our customers.
Anita - Clementina-Cristian E.Danville, CA010Aug 30, 2013
Very clean! Good pricing and the staff is very helpful. They offer a free move in truck which is awesome. I definitely recommend this storage facility!
Helpful 3Thanks 0Love this 4Oh no 0 - Shannon R.Discovery Bay, CA474010Jun 13, 2012
I called yesterday to see if they had available what I needed. Joanna was so nice and told me they had sites available. I asked her to hold one for me and I'd be in the office first thing in the morning to fill out the paper work. Showed up at 9:15 and was greeted with friendly smiles. The office staff was great! I'll be moving our stuff in this week. I look forward to a year of great service. Thanks Tracy Self Storage!
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