Valhalla Pure Outfitters

I can count on one hand the number of times I have been to Valhalla Pure Outfitters, but every time I have purchased what I have been looking for: snow boots, hiking boots, and a rain jacket.

I started a hiking group this summer and I found myself in need of proper hiking pants. This weekend I had some time to go shopping and thinking they must have a good selection because they have a large store, I went to Mountain Equipment Company (MEC). Big mistake. Incompetent staff and pants made for women with no butts. Disgusted, I went to Valhalla Pure, where I should have gone to in the first place.

Moments after I walked in Valhalla Pure, an employee asked if I needed help, which I appreciated, as I desperately needed help, and it had taken a long time to find an employee at MEC (who turned out to know nothing about women's hiking pants). I explained to the employee what I was looking for (hiking pants that FIT me), and he was SO HELPFUL. He showed me a couple of different styles and brands, explained their features, and chose sizes that would fit me based on my body shape (he was absolutely spot on about the sizes). The result was that I ended up walking out of there with two pairs of pants.

Next time I need something, I am definitely going straight to Valhalla Pure.

Superb quality, great selection, quick shipping. Great value.I would buy there again anytime.

I have to agree with another reviewer on this store. The customer service sucks. Stood in there for at least 15 minutes and no one even looked at me. When I asked a representative for a size she looked at me like "why are you bothering me." I only gave them 2 stars because they had the item I was looking for.

Terrible store. Not following the public health guidelines from Bonny Henry, they're making up their own rules. Don't bother shopping here.
Taiga has most of the things they have and better pricing and definitely way better customer service.

I was just at the store and I was the only customer at 3:00 on a Monday and not one of the 5 staff acknowledged my presence. Too bad because I was looking to buy an avi kit and a new pack.

Usually has a good stock of gear and never really had a problem until recently with their website orders. On the day my order was to arrive, I was informed that the item I ordered is no longer available, by then it was a bit late to shop for a replacement. Will think twice before placing another order.

I was aggressively looking for Vapor Barrier socks for an expedition in the arctic circle and the only place where I could find them was this place. The shipping delays worried me so I let them know as I placed the order how tight the time frame was. Got an email the next day from their customer service telling me they would do their best to accommodate, long story short, just received the package, with the shipping papers was a handwritten note to tell me to enjoy my trip. As far as commitment and dedication, this place, for me, is IT! To top it all off, they've got some pretty neat stuff that's a bit hard to find in my neck of the woods (Quebec city), so if you're looking for some "obscure" outdoor gear, they might be the place.

Highly recommend, 10/10 would order again

Not sure what has happened with the Vancouver store but beware if you purchase gear. Wife and son went in to purchase pack for West Coast Trail (I've spent thousands there in last couple years), sold him a $400 pack in large and he is a small (waist). Went back two days later to exchange, first words out of their mouth was if you've worn it we won't take it back. This is after they didn't even bother to fit him, Osprey has a template which the store has but didn't use. Not good. Sternum strap on my Osprey broke, lifetime warranty on Osprey. Wife had my pack, asked them to replace. First thing out of employees mouth was we don't sell or carry those, people ask for them all the time. Next we won't do anything as you bought it online from Valhalla not this store; really? Then pack guy refitting my son goes in back and hands wife a new sternum strap! Wish he would have put it on, took me a while as first time, no doubt he could have done in five minutes or less.
Not sure what has happened to this store. Started going there when MEC dropped off and was quite happy, not now. Will certainly check other stores before shopping there again.

After sweltering in a few weeks of bullpucky hot weather in Portland the GF and I were looking forward to a vaca in some Vancouver rain and mist. Did we ever get it.

Unfortunately my trusty Marmot Precip had given up the ghost, probably from a lack of care.

Some frenzied Googling while I dried off lead me here, where I found the exact same make, model and color. While Citibank was chewing on my transaction homeboy behind the counter even squeezed in a quick lesson on preserving my new-but-the-same garment.

Awesome.

Solid 3.5 stars, always good to support a BC-owned company, over a dozen stores here and in Alberta.

I've shopped here for the fleece, the usual brands like North Face and my darling Arcyterx...prices seem to be better as usual, just whether or not you need more, or in the mood to find your size.

Metered parking all around except for rush hour.