Value Dry Waterproofing

I'm pleased to give a 5 star review to Value Dry Waterproofing regarding their recent work on our basement. It gives me so much peace of mind knowing that basement leaks are something that I never need to worry about again. Raul was very professional and knowledgeable; going above and beyond to answer all my questions. He was prompt, courteous and his workmanship was of the highest quality.

I contacted Value Dry via a contractor referral site where they had excellent reviews to waterproof our basement & install an egress window in our basement. It took them days to respond. That was the first red flag. When they did respond via the referral app, they said "Good morning, Thank you for reaching out to Value Dry Waterproofing, unfortunately we have been unable to reach you but will keep trying..."
No one from Value Dry tried to reach me. That was the first real contact from them. According to the referral site, all contact should be done via the referral portal for everyone's protection.

When I spoke to the person to make an appointment, they insisted that "all homeowners" be present for the inspection & that we needed to set aside 2.5 hours for it. They would not make the appointment unless we were willing to commit to those conditions.
So Shane, their inspector came by, showed us movies to explain everything, then spent roughly 1.5 hours looking things over then measuring & drawing diagrams & working up a proposal.
Then he sat me down to explain it all, go over the proposal & answer any questions.
His initial "MSRP", that's what he called it, was for $31,085.25.
When I balked, he quickly started lowering the price. For the egress window & well the price was $20,000!!
He offered to price match any other offer we obtained for the waterproofing, which he managed to lower near $8,000 because we didn't want this or that or absolutely need this or that. I felt like I was at a car dealership & negotiating the price & options for a new car.
Shane left me feeling like he was more interested in up selling us, than helping us solve our problems. He could fix our basement water issues but the priority was profit.
Shane arrived promptly at 4:00pm & left at 7:30pm.
We were flabbergasted that this company had so much time & effort to spend on this. Again, it reminded me of the time and effort it takes to purchase a car. Too much time, too much money, & I felt kind of abused by this company by the time Shane left.
Guess what, we aren't hiring them.
Caveat Emptor!!

UPDATE:
We have since hired another company that came in after Value Dry (see my other reviews to see who we hired) and they have excellent reviews (not just from me). Their salesman did a thorough evaluation, explained everything, offered a larger scope of work (comparing apples to apples) without trying to sell fancy unneeded add ons. Their price was still thousands of dollars lower than Value Dry. Their guys did excellent work. Whatever defense the Owner of Value Dry gives & does not want me to judge them by price or the amount of time their salesman (who was a gentleman) wasted, it ALL figures into a review.
So again, caveat emptor or as Sy Sims used say "An educated consumer, is our best customer!"

Didn't use them. Found a cheaper, closer vendor.
Can't speak to any other qualities.

Our basement passed the Ophelia test -- all dry! Bill Strong was our first contact. He created the plan that Raul Garcia and his little band of professionals executed. Raul recommended a modification to the plan when we discovered hidden issues. The crew was on time, cleaned up after the work and were a pleasure to have in the house. I highly recommend Value Dry and the Bill/Raul team!

Love my dry basement! I can finally breathe again too; so grateful I didn't go with anyone else.

I really don't like to write reviews, especially when or if the service provided is not that good. In this case, my review is about the customer service in lieu of an estimate I was seeking for a potential project - still presently pending. First and foremost, I made the call seeking an estimate for a waterproofing project in the lower level of my home. Cutting right to the chase, Bill is truly a "salesman" at heart and pushed the necessity of installing a Sump Pump in the lower level of my home. I don't doubt he's knowledgeable and/or experienced; and even know the "science of water." I'm happy for him, but getting work done to this extent is excessive and not what I need; and yes, water does what it does and goes where it goes. But my house does not flood, nor have I had any flooding issues or intrusion of water. There is dampness in the right/left corners of my home where the waterspouts are positioned outside. Bill had no interest in putting an outer barrier in those areas where dampness is present and admitted that he wouldn't do it because I need a sump pump! Most of his comments were condescending and rude for whatever reason. And I'm almost certain if a man were present, he would not have made a lot of the sarcastic comments that he did. My voice, my words, and what I was requesting was not important and frankly, I just don't think he gave a damn. Because according to him/Bill, he knew everything about water and what I needed as well as giving me all the worse scenarios of what would/could happen. Never mind the other waterproofing options or alternatives available that he said he wouldn't do and considered it a waste - then why does the company offer the alternatives! I'm not interested in doing business with a company that doesn't or won't listen to the customer/consumer but rather insist on selling me what they think I need. And I may need a sump pump at some point; maybe 5 - 10 years from now, but that's not what I'm looking to get at the present moment. And you/Bill don't have to agree with me. But at the end of the day, the final decision isn't yours, it's mine.

I've got a significant "dampness" issue in the crawl space of my house. The estimate to the fix the problem that I received from one of Value Dry's competitors was astronomical (more than $35K)! The inspector that I've been working with at Value Dry, Andre W., has been simply great in working out a solution to the water problem. Not only did he suggest some immediate affordable short term fixes, he came up with a long term solution that will save me almost $20k! I'm looking forward to all of the work being completed within the next few weeks. Thanks Andre!

Carolyn knows her stuff and she and Value Dry can help fix those wet basements improving your living conditions in your home and its affect on your health

Henry Morales did an excellent job servicing my home after 1 year of enjoying my basement with piece of mind.
Thank you Henry and Value dry for a great job 5 star company

Terrible experience due to lack of research on our part. The salesman sold us surgery for an issue that required a bandaid. Overall, I strongly recommend conducting research on waterproofing methods before reaching out to contractors, and once you've reached that point, don't contact this company. When the subcontractors finished installing the sump pump and drain that we didn't need, the lead guy specifically stated, "you didn't need this." Also, the sales person improperly mapped the basement for installation, so we had to spring for an electrician to install a new outlet for said sump pump. Very deceptive and expensive practices. BEWARE.

Installation completed in April 2021, Baltimore, MD