Vilara

Best apartment my wife and I have ever lived in! Hands down. When it comes to management: Veronica, Rick, and their team have always been spectacular! Amenities are always running well, the property is very well maintained, communication with residents is great. service requests are handled day of, and the events they hold for the residents are SO fun. And the tenant community here? AMAZING. We have made life long friends here of all ages. Moving out of this apartment has been really hard for us because everyone felt like family. We probably would have stayed if not relocating to a new state. Definitely choose this place for your next apartment! You won't regret it.

Moved in about 3 weeks ago and have nothing but really positive things to say about our experience here so far!

What initially drew me in were the good reviews and stunning pictures and out of the 20+ places I toured this was the only one that was even better than the pictures and really stood out. The complex really feels like you're living at a luxury hotel with the amazing amenities and the attention to detail.

Even more important though is that the staff is amazing as well. Michael helped us every step of the way and was incredibly kind, personable and also very accommodating to all my questions and changing needs. Since moving in he's immediately resolved any minor things needing attention too.

Highly recommend, definitely lives up to the great reviews! Thank you Michael

Between my initial review, and the time of writing, I had some issues that are worth sharing.

Late in the evening, my partner noticed some water coming up the kitchen drain. The next morning, maintenance came out and snaked the drain but didn't find anything alarming. Overnight, we had the sink fill almost twice with black water. Emergency maintenance was here within an hour and made sure we were good to go until they could get a plumber in the unit. The next morning, a plumbing vendor was in our unit and got the issue resolved.

Overall, the responsiveness once I reported the issues were executed well. We had some damage to our personal property, along with some damage to the unit by the plumbing vendor. Veronica and the Vilara team did make it right and helped us get the unit back into move-in quality. Additionally, the vendor graciously compensated us to replace the personal property they damaged. Unlike previous communities I have lived in, this was relatively painless. A few emails, calls, and two visits got everything sorted. A similar issue with Irvine Co would have been caught up in red-tape.

Unfortunately, Yelp doesn't allow me to rate a 4.5 star rating. If I could score a specific part of the community, I would raise the management team rating. Veronica was nothing but communicative and made sure that everything would be taken care of.

There are still some small things here and there which drop the community from a perfect score. But, to me, perfect is never attainable. Nothing is perfect, everything will have a flaw, but understanding the flaws and reacting is far better than casting a blind eye towards the flaw.

I want to take a moment to share a moment of thanks for the exceptional service always provided by Michael, Paulina and Veronica! From the first inquiry through now, as a resident, the team is always amazing.

The leasing office goes above and beyond

From everyone to leasing to maintenance, they are on top of it. Property is always clean and genuinely enjoyable

I have lived here for 5 months and am glad we chose Vilara!

Hello Michael, Paulina, Ricardo, Noe, and Veronica,

Thanks so much for meeting our requests and expectations prior to our move in date from Carlsbad, CA on March 11, 2024. We hoped for the best, and our anticipation was high.

Paulina, we appreciate you for escorting us to our apartment during our move in and assisting us with entry instructions. Upon entry, we noticed immediately an impeccable clean apartment with fresh new paint and upgrades.

Michael, thanks for going above and beyond, and advocating on our behalf to meet our special request. Prior to our move in, you responded to all of our multiple emails and answered all questions. OUTSTANDING! We appreciate your high touch professionalism.

Ricardo, thanks for your high touch exceptional housekeeping and maintenance skills. Noe and Ricardo thanks so much for responding to our maintenance request immediately.

Vilara Team, we appreciate the warm welcome and exceptional hospitality. We are very pleased with our stay at Vilara Apartments. The apartment hallways are always clean and we enjoy not having an assigned parking space.

Veronica, you have an AMAZING team.

To all prospective tenants, I highly recommend Vilara Apartments.

Respectfully submitted,

Leroy & Dona

I moved into Vilara month and a half ago and I could not be happier.
Moving to a new place can feel a little overwhelming and there are several apartment complexes in the area and I compared each one and Vilara gave the most bang for the buck.
The front office people are amazing!!
I have worked with both Veronica and Paulina and they have both made this transition seamless for me. They make it feel like family here.
Vilara is next to Costco, Mission Viejo Mall, two movie theaters and you can be in Laguna beach in minutes.
There's also a rooftop Jacuzzi, which is pretty amazing!
I couldn't have asked for more.
Thank you, Vilara, Veronica and Paulina, for making this a smooth and pleasant transition for me, you guys are great!

As a long-time resident of Vilara, I can confidently say that this is more than just a place to live--it's a true home thanks to Veronica's exceptional management and her dedicated team. From the moment I moved in, Veronica has gone above and beyond to ensure that every aspect of Vilara exceeds expectations. Her attention to detail and commitment to resident satisfaction are truly unparalleled. I mean, who does Valentine's Day brunch for the entire community?!

Not only does Veronica excel in management, but her team, Paulina and Michael are also very attentive and responsive, not to mention the maintenance staff, consistently deliver top-notch service. Whether it's a routine repair or a special request, they are always on point, ensuring that our living experience remains smooth and enjoyable.

Vilara is not just a beautiful property; it's a community where residents feel valued and cared for. I am grateful to Veronica and her team for creating such a wonderful environment to call home. Kudos to them for their hard work and dedication--I couldn't imagine living anywhere else!

If you want a quite apartment then go to a apartment complex instead of an apartment building! I'm 25 and i usually don't care about a little noise. But there is so much noise in this building it's insane. Tenants stomp around their apartments all day, kids screaming and running through the hallways, so many dogs that if you walk down the hall all you hear is barking from every other door. My upstairs neighbor bounces dog balls all over the floor all day.

The worst part is that I asked property management to talk to my upstairs neighbors about the problem and they said they can not fix the situation.

Vilara Apartments has my utmost recommendation, earning a resounding five-star rating, with their amazing staff and quality service being central to this appraisal.

The management staff is truly second to none, with Veronica being the star of the show. Veronica's incredible dedication to her role and to the residents truly elevates the living experience at Vilara. She consistently provides unmatched service, is responsive to residents' concerns, and her passion for her job is evident in every interaction. She is truly the heart and soul of the management team, and a key reason for our positive experience.

The overall staff including their all-star maintenance team at Vilara deserves a special mention too. Their kindness, caring nature, and attention to detail are commendable. They go the extra mile to ensure every resident feels valued and their needs are met promptly, which gives a familial feel to the community.

On the flip side, there are a couple of issues we've had to deal with. Our neighbor in apartment 527 often plays music loud enough for the bass to shake our apartment until late into the night. Despite Veronica and her team's relentless efforts, this problem continued to exist, which has been a source of discomfort. We can only hope this situation improves for future residents.

Additionally, some residents have been neglectful in cleaning up after their pets, leading to a slightly less clean environment than desired.

However, it's crucial to mention that these issues are minor when compared to the overall exceptional living experience at Vilara Apartments. The standout service from Veronica and the entire staff, their caring approach, and their diligence in addressing issues, tips the scale overwhelmingly in favor of living at Vilara. The dedication of the team to consistently enhance the community environment instills confidence that they will work diligently to improve these areas of concern for future residents.

I had the pleasure of interacting with Veronica, the property manager, and I must say her warmth and love for her job were truly evident. She addressed all my questions about the property, making the entire experience pleasant. The positive atmosphere extended to Paulina and Michael, creating a team that genuinely cares about their residents.