XO Nails & Spa

Jenny and Nina are great
They are professional and always do amazing work. Best pedicures around

I had been here a few years ago and decided to try it again even though it is further for me than my regular salon that I've been having trouble getting appointments with lately because they are understaffed.

The receptionist was short on the phone, felt pushed, that she was busy. I arrived a few minutes before my time, and was greeted with "pick a color and wash your hands." Glancing around the place they are the ones who should wash. The place was dirty, messy, washcloths left on empty work stations, manicure tools on tables, even dusty "nail chalk" on floors.

I got no time to pick a color, even though I brought my own (as a back up) I would have liked to have looked for something different. The girl kept calling me and motioning me over.

Regular mani/pedi - $47 plus tax and tip. Expensive for what I got!! Never have I been in/done for mani/pedi in under 45 minutes! Pedi was just a lot of various lotions... water didn't really bubble and I hardly got time to enjoy soaking in it, it was over so fast!

The hand/foot dryers were dirty. I didn't even want to put my hands in. And the paint on the table looked shabby - all worn off. My nails were not filed in shape I like, even though I tried to tell her. She never used cuticle gel-- barely trimmed cuticles... edges of polish and my nail beds are not clean and neat.

One tv was broken, it was noisy in there, not a relaxing vibe at all. You have to pay cash if you want your 'frequent client' card stamped-- which is bogus. Basically, they prefer to lose credit card customers' loyalty.

Won't be back.

THIS PLACE IS AWFUL DO NOT GO HERE!!!!! i went here and asked for a simple design and i ended up with the most horrendous nails i've ever seen. i was charged $80 for these nails. I come back the next day mind u i'm not getting any money back for my inconvenience, the girl at the front desk was treating me very rude and weird and i did not like it. they were doing my nails and i just asked a question saying how i don't like how u can see my nail through the base coat. they are saying i need to pick my own base color now which i have never done before. i thought that was the nail artist job? i was told not to give them a hard time when i was just their yesterday because they fucked them up so bad the first time i wanna make sure i like them since i wont be getting any money back!!!! and then the guy tells me "no one in here can do this design for u"when you guys could have told me that yesterday instead of doing a shitty job and charging a 15 year old $80. i couldn't even look at them that's how bad they were. i have also heard bad things about this place but i chose to keep going because ive never had a problem with the people or nails but i wont be coming back and many people i know wont be either. i've also heard people saying they bug bites on their back from sitting in the chairs there!!!!!

I have been going to this salon for years. I cancelled & rescheduled appointments several times and received a phone call on the day of my appointment & was told that no further appointments would be scheduled & that I would have to call the day I wanted to come in to set the appointment which would probably not be with Rich. But, it is ok to get a call from the salon the day of my scheduled appointment & was told Rich can't see you today as his child his sick,I was told this several times.
Not a nice way to treat a long term customer. Also, with a scheduled appointment sat for over 15-20 minutes waiting for him to finish up probably a walk-in. Very, very disappointed with this salon

Okay i had to come back to write this review. This place is AMAZING. The pedicure was $30 and included salt scrub, lotion, hot stones, hot towels, heel treatment, and more! Then my dip manicure was $50, perfect shape and thickness and has lasted for 3.5 weeks so far. They are even able to match dip/gel/regular polish colors. The best manicure I've had in years.

Horrible service and prices on website are wrong. I had an appointment and had to wait an hour before anyone asked what color I wanted. Don't recommend going here unless u wanna pay 50 for a full set of acrylics and wait an eternity for service.

I've been getting my nails done for 15 years, tried different places, received all different types of service and quality. I have never written a review on a nail salon ever. But this place is absolutely the worst nail salon I have ever experienced and racist. I don't understand how they have 4 stars on Google and 3.5 stars on Yelp. I went there for the first time yesterday for a new full set of gel nails and a gel pedicure. When I called to make the appointment the receptionist made it for Wendy (nails) and Derek (pedi). I explained that I have acrylic on my toes and she said that's not a problem. When I get to my appt. Wendy is the owner and she did my nails sloppy. I had different shapes and different lengths on my fingers and I had to ask her to fix it. The nails on my right hand are still longer than the left and more coffin than the left but I could feel she was rude so I didn't want to argue. Wendy was already very short in convo and quiet. She moved very fast and sloppy, again she's the owner. Then they sent me to Lynn for a pedi, not Derek who was standing there. Wendy said Derek only does by appointment I said I did make the appt. with him. She asked was there a reason I wanted him in specific, I said I have acrylic on my toes. She said if you need that one of use will come over and do it but Lynn will do the pedicure. When Lynn was drilling the polish off, the acrylic was cracked and lifting on both big toes. I asked for them to be fixed and Wendy walked over and said her salon doesn't do acrylic on the feet because you can get fungus like that. She just said she could do it then switched and said she couldn't. (Mind you, I've getting acrylic on my toes for years, never had a nail fungus). So I asked Lynn to just take the acrylic off. She files the broke acrylic even with my toe nails but doesn't remove it. I said to her cant leave my toes with partial acrylic, that is how I'll get a nail fungus. She files more but the partial acrylics are still there but wants to paint my toes like that. I ask if she can have someone else come over. She gets upset and starts shouting in her language across the salon bringing attention to us. I never yelled at her or was rude. I was the only Black customer in there, everyone else was White. I wanted no attention on me but she's screaming and then Wendy and Derek walk over. Wendy files the rest of one acrylic off and left the other on and walked away. From there, Lynn became very rude and rough. Moving my feet hard, throwing things down, slamming things. And trying my best to not cause anymore attention, I say nothing. My polish is lumpy, the pedicure was bad. And guess what, I STILL TIPPED 20% because that is who I am. I knew I was never coming back but I will not be that ONE Black customer that speak ill of. I conducted myself respectfully and left regardless of the terrible job. Well today, 24 hours later, a nail is lifting. On a brand new set, a nail is lifting. I go back to have it fixed. Wendy puts nail glue on the lift. I said this needs to be fixed, nail glue is not the answer. She tried to blame it on my skin being on my nail. As if I am an idiot. I said my skin is not why it is lifting. I got it done yesterday it should never lift in 24 hours. So she files off the color, takes out the gel, puts a thin layer on top, dries me, and puts the color on. She didn't file it even. She left the gel lopsided. She also told me I should go to someone else in the shop because "she cant do them how I like" instead of apologizing and owning up to her mistake. I said I won't be returning the shop, she and her employees are very rude and treated me badly yesterday unwarranted. Her response was
"thank you." I did not see them speak to or treat anyone else how they treated me. I remained respectful both days and still tipped yesterday despite not liking how everything turned out but she was grateful to hear I will not return. The prices are cheap and you pay for what you get. Poor service, bad work, and hostility. I truly want my 20% tip back.

Worst service I've ever received do not go here, rather go to happy nails where the workers are friendly and stay true to the prices on their website.

I went in to get my nails done for my wedding. I was given a seat with a man (he didn't tell me his name) and he was so rude that he almost made me cry! He kept slapping my hand when I tensed up a little bit and kept yelling at me to put my hands in the drying vents slower.

When he asked me if I wanted gel or acrylic and I said I wasn't sure the difference (I do not get my nails done on a regular basis) he laughed at me. I asked him to please wear a mask and he snarled at me.

He told me that summer weddings are expensive and then when he asked how long I had been with my husband and I said 15 years he yelled "why did you not get married sooner? Whats wrong with him?" I said that we had other priorities other than getting married and he snarked at that.

At some point the white part on my nail smudged a bit and he stared at me with the most nasty look and said "I told you this is hard to fix!"

It seemed like a pretty popular place so I'm certain that there are better people there. I gave him a hefty tip because he was looking over my shoulder at the ATM machine (they don't take tips on cards). He didn't deserve what I gave him.

I don't think I will ever go there again. My wedding nail experience should have been nice and it was stressful.

when my nail tech shut down last year I was at a lost. I quickly did my research and found a spot close by with amazing reviews. I made the best choice ever, going to Jenny . She never lets me down. She pays close attention to each nail making sure the shape is PERFECT. I wear super long gel builder nails and I promise you they are not easy to shape and STAY ON. Before Jenny my nails broke often but with her detailed skills I have way less breakage . I am very grateful to her and just want to publicly thank her for always getting me in and ALWAYS doing an AMAZING JOB! ~Carrie