XO Nails Bar

I had a basic manicure Monday March 11. I left there at 11:30 and by 7:00 that night my nail polish was chipped so badly that I had to remove it before my social engagement. Now my nails are jagged and look worse than before the manicure. I just left XO and showed them my photos of 7:00 and they offered to give me a discount on gel -
no refund! No way are they touching my nails again.

I came in with a picture of what I wanted and the girl said "how cute"... then after my color was on I showed the picture again and said I want this design, she left and came back and said we can't do it will take forever to dry.

The ambiance is beautiful.

Really disappointed by the highly inappropriate music videos. Very sexual and not necessary to have playing in a business.

The first time I went here it was great. I really liked the way the girl did my dip nails. when I went back the 2 nd time I had a young guy who was more interested in his phone than in doing my nails. I went on vacation and the 4 th day my thumb nail broke in half. I have never had a dip nail break off or peel off EVER! After 2 weeks I had 6 nails broken off or peeled off. What a waste of my money. Will never go back there again. Save yourmoney and go somewhere else!!
P.S. My dip manicures usually last 3 weeks or more NOT 4 days!!

I have heard great things about this location however after trying to give them the benefit of the doubt, I have had multiple poor experiences. I had one where I made a reservation for my daughter and I and we ended up waiting an excessive amount of time. I gave them the benefit of the doubt because they were busy and it was two of us. I was told that time, walk in whenever, we never turn away people, you may have to wait though. So another day, I walked in and was turned away saying no way to fit in. Totally understood there could be a wait which was why I went when I did and ensured I had made time for a wait in advance but was told no walk ins. I tried one more time and made a reservation on a Monday for a 420pm appointment for nails and toes done. I got my toes done right away, then they started my nails, stopped and moved to another person. While my appointment for both at 420pm, at 550pm no one was yet working on my nails and I politely asked how much longer for my nails. I was told I could reschedule because they were short staffed or wait longer to have someone come back to my nails. It had been an hour and 30mins since my scheduled appointment. They didn't even finish taking off all the dip for my nails. No consistency and Terrible customer service. I am sad to say, I will never be going back and will not recommend this location to anyone.

Nicole did a beautiful job with my French tips manicure. She even suggested dipping the tips rather than layering on top explaining this would eliminate chipping. That's a win right there.
I always enjoy the relaxing atmosphere and am looking forward to my pedicure next weekend when I treat my BFF for her birthday.
Thank you for always being welcoming.

They were RUDE!!!!! If you want to get your nails done and get trashed talked about in Vietnamese then by all means be my guest and go here! The workers all are nice to your face speaking English but trust me, they all talk shit behind your back. They don't apologize even when you call them out on their behavior and one of them even had the audacity to roll her eyes and laugh, pretending like she didn't say anything when I know 100% she did. I speak and understand Vietnamese fluently, by the way. But it's ok I believe in karma and what comes around goes around and I feel sorry for them and not the other way around. I'm never coming here again and would never recommend but kudos to those who think these people are so nice and great.

The nails looked good I will say BUT the nail tech was SO RUDE to me. I do not need a nail tech being mean to me while I am spending $120 to get my nails done. I will NOT BE BACK

I am particular about my nails because if I am going to spend money on them I would like to be happy walking out with them. For basic nails with tips on only on one hand, didn't take the tips off fully of the first hand, it was $80. I tipped 20% still, so a total of $96 was just not right.
First, She told me I could fix my nail after I pointed out how it was crooked and gave me the nail file. Second, got a Hailey Bieber glazed nail version and in order for it to get the chrome effect it needs to be rubbed in and not sit on top, which will give it a sparkle effect and not chrome. I rubbed it in on one hand and she put it on the other and a tip coat immediately on after. Third, they look lumpy and not smooth.
My friend who told me about the place got tips and a design, and her total was $75...

Don't waste your time. They take "appointments" but like all the bad nail shops, appointments mean nothing. I showed up at 1 o'clock for a 1 o'clock appointment and sat in a chair for 15 minutes, I must've asked five different times if anyone was available for my appointment and finally at 1:40, I left. There are too many nail shops to tolerate these places that cram as many appointments as possible in to the detriment of their customers. There's never a straight answer. The place was packed with high school girls, which seems like those are the people they want to cater to. Save your time and your money and go to just about anywhere else.